View or cancel a reservation

To access your reservation, please enter the following information:

You can view all reservations made via an Accor SA Group website, mobile application or through our reservation office.

To access your reservation, please enter the following information:

You received your reservation number (e.g. 99H-Z90P) when you made your reservation.
 
You can view or cancel a reservation by accessing your profile.
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In the event of a problem with your online cancellation, please contact the hotel directly. You will find the contact details on the hotel specification page.
If you have booked several rooms, you can cancel all or part of the reservation. To change your reservation, please check first the availability at your chosen hotel then cancel your reservation and make a new booking. Note: For some rates, cancellation of your reservation may be subject to conditions. Please see the terms and conditions of sale associated with the rate for more information.