Pullman Zamzam Madina 5 stars

Customer review rating (ALL Rating) 4.4/5 6,742 reviews

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Description

Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery

  • Family Rooms & Suites

  • Free Wi-Fi

  • Paid In-door Car Parking

  • Shuttle Bus towards Ladies' Gate of Prophet Mohamed (PBUH)'s Mosque

Our accommodation(s)

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Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street, North Zone, Central Madina, PO Box 40233
6150 42311 Al Madinah Al Munawarah
Saudi Arabia

GPS:24.464222, 39.611139

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,742 reviews

TripAdvisor Rating  4.5/5  1,609 reviews

Certificate of excellence 2023

Loved this hotel

TripAdvisor rating 5.0/5

muslimah786 Families - TripAdvisor review

Had amazing experience at this hotel the breakfast options are smaller than usual buffets but still really delicious and sufficient

Dear Ms. Muslimah, Thank you for sharing your recent experience with us. We are thrilled that you enjoyed our diverse buffet offering during your stay and they met your satisfaction. At Pullman Zamzam Madina, we take great pride in offering a delightful culinary experience that caters to diverse tastes and preferences. It was our pleasure to serve you and we look forward to your next stay. Best regards, Pullman Zamzam Madina

Excellent Service , Excellent staff (Abdulrauf)

TripAdvisor rating 5.0/5

fatihs2211 TripAdvisor review

We arrived late due to flight Abdulrauf was at the checkin desk to be honest I havent seen anyone for long time providing all necessary infirmations without asking any thing as well kindness and excellent xommunication skills. Thank you Pullmann Zamzam Thank you Abdulrauf

Dear Valued Guest, Thank you for sharing your recent experience with us. We are happy to hear your positive feedback on our staff and that their hard work did not go unnoticed. Providing memorable experiences for our guests is our top priority, and it is wonderful to know that Mr. Abdulrauf went the extra mile to ensure your stay was exceptional. It was our privilege to have the chance of serving you. We look forward to your upcoming stay. Warm Regards, Pullman Zamzam Madina

Dated rooms, poor service

Customer review rating 1.5/5

Shireen P. Couples - Confirmed reviews ALL

At check-in, there was no porter Furniture is old, carpet stained, towels thin and hard

Dear Mrs. Shireen P., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Mohammed Hefzi Guest Experience Supervisor

A perfect stay

Customer review rating 4.0/5

Dr.hammad Families - Confirmed reviews ALL

We had a memorable time at Pullman zamzam Madina, everything was perfect, just wanted to give you one suggestion which is to add pakistani cuisine to your breakfast as 60% of your guests are coming from Pakistan.

Dear Dr. Mammad f., Thank you for taking the time to rate your recent stay with us. We greatly appreciate your high rating and are delighted to know that you had a positive experience during your time at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you again for your feedback and for choosing our hotel. Best regards, Mohammed Hefzi Guest Experience Supervisor

Omra

TripAdvisor rating 5.0/5

Nassim C TripAdvisor review

Rofy mohamed and rageb fahmy in the restaurant are the bests. A very pleasant moment. The room was perfect also services, and good quality of King site bed. And Nice vue on the haram mosque. Rich and various tasty Breakfast and donner. I recommand this hotel

Dear Valued Guest, Thank you for taking time to share your valuable experience on your recent visit at our hotel. We are delighted to hear your positive feedback on our breakfast and dinner buffet, and that you enjoyed the amazing options and the service provided by our team, especially Mr. Rofy Mohamed and Mr. Rageb Fahmy. We appreciate your positive feedback about our room and view. We are so pleased that the view of the Green Dome from your room added to the spiritual value of your stay. At Pullman Zamzam Madina, we strive to provide our guests with a memorable experience, and we are delighted that you enjoyed your stay with us. We cannot wait to have you back for another spiritual stay. Best regards, Pullman Zamzam Madina

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Other web-users rate our hotel

  • 2,990 reviews 9.2/10 Location
  • 4,020 reviews 7.2/10 Room
  • 6,858 reviews 8.7/10 Service
  • 67 reviews 8.5/10 WiFi
  • 1,925 reviews 6.8/10 Cleanliness
  • 1,598 reviews 7.1/10 Comfort
  • 1,548 reviews 7.4/10 Food
  • 1,546 reviews 7.1/10 Breakfast

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