Novotel Bangkok Suvarnabhumi Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 6,228 reviews

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Description

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

Our accommodation(s)

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Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue Bang Phli, Bangphli
10540 BANGKOK
Thailand

GPS:13.696579, 100.751698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,228 reviews

TripAdvisor Rating  4.0/5  7,487 reviews

A huge disappointing and uncomfortable stay

TripAdvisor rating 1.0/5

EnjoyTravelHolland TripAdvisor review

The only positive point is the location of the hotel, for the rest it was a huge disappointing and uncomfortable stay, just some disappointed points: - no one at the entrance to assist with the luggage - waiting queue for check-in more than 20 minutes - check-in 20 minutes, they could not my prepaid reservation - showed screen shots that the price on booking.com was cheaper than their own website; only answer was: can happen - room did not had day light; contacted the reception for a room with day light and the answer you have booked this room (on the site is not mentioned that the room does not have day light) - internet connection two different instructions - clean the shower by my self - a lot of hairs, soap rests, etc - air conditioner not working properly - master switch was not working; one light could not be switched off - the room was very dated - asked twice for the manager on duty and no one contacted me - sent an email to the hotel and sent a reminder, but no feedback after five days The do not care attitude from all staff is a reason not to go return to this hotel and for sure I will not recommend the hotel anymore.

Early flight

TripAdvisor rating 3.0/5

Collin B TripAdvisor review

This hotel is a convenient option in case of an early flight. Check in was really fast and the room and bed were comfortable. The room had an internal view which was a bit odd. The room included breakfast, although there are a lot of things to eat the breakfast was not the freshest to be honest. Would stay again, good enough.

Dear C_B_Sydney_40, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay. We are delighted to hear that you found our check-in process efficient and enjoyed the comfort of our rooms. We appreciate your feedback regarding the breakfast freshness, and we will address this with our team to ensure an improved experience for our guests. Your satisfaction is our priority, and we look forward to welcoming you back. Warm regards, Winai Moonsri Guest Experience Manager

Great airport hotel

TripAdvisor rating 5.0/5

Rellis100 TripAdvisor review

Great airport hotel. Can walk or get a courtesy bus to the hotel. Junior suite beautiful and spacious. Great buffet at restaurant. Pool lovely, huge gym. Sports bar a nice addition. Made everything very easy rather than other ‘airport’ hotels that were over 15 mins on a courtesy bus. Spot on!

Dear Rellis100, Thank you for your kind review! We are delighted to hear that you enjoyed your stay in our junior suite and made the most of our facilities including the beautiful pool and huge gym. Your feedback motivates us to maintain our high standards of service. We are glad to have provided you with a convenient and enjoyable experience close to the airport. Looking forward to welcoming you back soon. Warm regards, Winai Moonsri Guest Experience Manager

Location, clean nice room

Customer review rating 3.5/5

Sam Families - Confirmed reviews ALL

Only used for a stopover due to early morning flight.

Amazing staff at the Pool Bar by Hugo Mengual.

TripAdvisor rating 5.0/5

hugo m TripAdvisor review

The staff at the Pool Bar is amazing!!! They provide delicious food and refreshment drinks. Also they pay attention to all of your requests. Especially, I want to mention Mrs Jaja, Mrs April and Mr Chacha. They are kind, fast, efficient, and very professional. Guys, you made me happy!

Dear HugomX9188MM, Thank you for taking the time to share your wonderful feedback about our Pool Bar staff. We are thrilled to hear that Jaja, April, and Chacha provided you with excellent service, with delicious food, and refreshing drinks. Our team always strives to be kind, fast, efficient, and professional to ensure our guests' satisfaction. Your kind words will be shared with them. We are delighted that we could make you happy! Warm regards, Winai Moonsri Guest Experience Manager

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Other web-users rate our hotel

  • 4,782 reviews 9.5/10 Location
  • 5,198 reviews 6.8/10 Room
  • 5,118 reviews 9/10 Service
  • 58 reviews 7.9/10 WiFi
  • 2,130 reviews 4.9/10 Cleanliness
  • 1,714 reviews 5.7/10 Value
  • 1,274 reviews 8.1/10 Breakfast
  • 1,223 reviews 9.4/10 Pool

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