Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.4/5 2,773 reviews

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Description

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.620998, 6.146072

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,773 reviews

TripAdvisor Rating  4.0/5  1,305 reviews

Certificate of excellence 2023

Great ..

TripAdvisor rating 4.0/5

Hrjolls Couples - TripAdvisor review

Upon arrival we were greeted by the most service minded young woman. Many hotels could learn a lot of her. Room is large and with two big beds, and rooms are clean and comfortable. Breakfast is super and nothing is missing. I only give 4 stars, instead of 5, because of the bistro. First time I ordered room service they didn’t have the dish I ordered (Lasagna) and the second day they delivered a pork burger despite I ordered a pulled beef burger. I really asked myself why I didn’t ordered a pizza from a local restaurant.

Decent stay

Customer review rating 4.0/5

Tt Business - Confirmed reviews ALL

Overall a decent one night stay. Newly renovated rooms. Straight forward check in experience (upgrade to Suite was pre-arrival agreed) but no loyalty recognition at check in, drinks voucher was not given (later rectified with an apology) but no welcome amenity, nor a welcome card (quite unusual). The room itself was pleasant, not a scratch anywhere. Large enough living room (none of the English TV stations were working but you can stream from your own devise), good sized bedroom and a large bathroom with tub and shower. Mini bar was free. Services can be accessed via an app through which I ordered room service. A wrong side was delivered but I was too hungry to care. All in all a solid stay at one of four Accor hotels in the immediate neighbourhood (Sofitel, Novotel, Novotel Suites and Mama Shelter)

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I’m pleased to hear you found the newly renovated rooms to your liking and that the complimentary minibar added to your comfort. It's also great to know that the suite upgrade met your expectations and that you enjoyed the convenience of our room service application. However, I regret to hear that there was a delay in receiving your drinks voucher and the absence of a welcome amenity. We always strive to ensure our ALL – Accor Live Limitless members feel recognized and valued, and it seems we fell short in this instance. I also take note of your dining experience and the need for more attentive service at the bar. Please be assured that we are committed to providing high-quality food and beverages, and I will look into the points you have raised. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Excellent experience

Customer review rating 5.0/5

Natasha Business - Confirmed reviews ALL

Well located and comfortable hotel. Rooms spacious and clean. Other services are also good.

Dear Natasha, Thank you for your review. It's heartening to know that our spacious and clean rooms met your expectations and contributed to a comfortable stay. I’m also glad to hear that you found the location of our hotel convenient and our services satisfactory. It would be a pleasure to welcome you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Motivated and friendly staff

Customer review rating 5.0/5

Mikhail B. Couples - Confirmed reviews ALL

I had asked to decorate the room for our 13th wedding anniversary, and the team did more than that! Amazing staff. Couldn’t have chosen a better to spend this special night. Thanks

Dear Mikhail, Thank you for your positive review. It truly warms our hearts to know that our efforts to make your 13th wedding anniversary memorable were appreciated. Our team strives to provide exceptional service and it's rewarding to hear that we could contribute to making your special night even more special. Your kind words are a testament to the dedication and friendliness of our staff, and we're delighted that we were your chosen destination for such an occasion. I hope we can welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel ok. Check in and check out very bad… too much time and still did not received the invoice

Dear Guest, Thank you for taking the time to share your feedback. I'm glad to hear the overall impression of your stay was satisfactory. However, I regret to hear about the issues you faced with the check-in and check-out process, as well as the delay in receiving your invoice. Our team strives to ensure a smooth and efficient experience for our guests, and I am concerned that we did not meet your expectations in this regard. Please be assured that we take your comments seriously and are continuously working to improve our procedures. Additionally, we understand that receiving a timely invoice is important; our team have now sent your invoice, please do get in touch if you require any further assistance. We hope to have the opportunity to welcome you again and provide a more seamless experience. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

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Other web-users rate our hotel

  • 1,100 reviews 9.1/10 Location
  • 1,525 reviews 7.2/10 Room
  • 1,391 reviews 8.9/10 Service
  • 41 reviews 5.9/10 WiFi
  • 829 reviews 8.1/10 Breakfast
  • 608 reviews 8.4/10 Cleanliness

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