Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,157 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated hotel

  • Innovative wine dispenser in a cozy atmosphere

  • Ideal location! Just a 5-minute walk to the city center

  • Hotel parking garage

  • Family friendly! Up to three guests can stay overnight in our superior room.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Enjoy a glass of wine or various snacks and other drinks from our self-service area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,157 reviews

TripAdvisor Rating  4.0/5  1,426 reviews

good stay

Customer review rating 4.5/5

Ss Couples - Confirmed reviews ALL

Good location; friendly staff; good breakfast; very clean. No closets in the room

Uncleaned room - do not stay

TripAdvisor rating 1.0/5

SadafKhan14 Couples - TripAdvisor review

My recent stay at Hotel Mercure Wien City was utterly disappointing, leaving me with a sour taste and a reluctance to ever return to any Mercure property. Here's a breakdown of the multitude of issues that plagued our short three-night break: 1. Our arrival was met with shock and dismay as we entered our assigned bedroom. To our horror, the bed was strewn with hairs, the side tables were tacky with drink residue, and worst of all, there were unmistakable traces of feces and urine on the toilet seat. It was abundantly clear that the room had not been subjected to even a semblance of cleaning prior to our check-in. 2. Upon voicing our concerns, we were begrudgingly moved to another room, only to find that while the toilet appeared to be cleaned the bed remained littered with hairs. Despite our protests, we were informed that no housekeeping services were available in the evening, and no alternative accommodations were forthcoming. 3. The situation deteriorated further when we were shown a third room, which regrettably mirrored the unsatisfactory conditions of its predecessors. Eventually the reception staff themselves changed the bedding. To add insult to injury, the only compensation offered for the inconvenience was a paltry €5 drink voucher, a woefully inadequate gesture given the severity of the issue. Furthermore, our request for a slightly extended check-out time was summarily denied, with the staff insisting on an additional charge for even a mere hour's reprieve. 4. As if to compound our disappointment, the breakfast provided each morning was a lackluster affair, with offerings that fell far short of expectations in both quantity and quality. In sum, the abysmal lack of cleanliness have left an indelible mark on our experience. It pains me to say that I cannot in good conscience recommend Hotel Mercure Wien City to anyone, as our stay was marred by a litany of failures that no guest should ever have to endure.

Dear Sadaf, I want to sincerely apologize for the incredibly disappointing experience you had during your recent stay at Hotel Mercure Wien City. Your detailed account of the numerous issues you encountered is deeply concerning, and I assure you that this does not reflect the high standards of cleanliness and service that we strive to uphold. I am truly sorry for the unacceptable conditions you encountered in your assigned bedroom upon arrival. This is completely unacceptable, and I understand how distressing and inconvenient it must have been for you. Rest assured that I have personally addressed this matter with our housekeeping team to ensure that thorough measures are taken to prevent such incidents from happening again in the future. I apologize for the inconvenience you experienced when seeking a resolution to the cleanliness issues. It is regrettable that we were unable to provide you with suitable alternative accommodations promptly. Your feedback regarding the breakfast offerings has also been noted, and we will take steps to improve the quality and variety of our breakfast options. Regarding the compensation offered, I understand that a €5 drink voucher was not adequate considering the severity of the situation. Please accept my sincerest apologies for this oversight. I will personally review our compensation policies to ensure that appropriate measures are taken to address such situations more effectively in the future. Your experience falls far below the level of service we aim to provide, and I want to assure you that we take your feedback very seriously. Please know that your concerns have been shared with our entire team, and we are taking immediate steps to rectify the issues you encountered. Once again, I apologize for the inconvenience and disappointment you experienced during your stay. It is our hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I expected better

Dear Bessie, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We understand your concerns regarding the room temperature and cleanliness, and we appreciate your suggestions for improvement. Rest assured, we take cleanliness very seriously and will address this issue promptly with our housekeeping team to ensure a thorough cleaning of the rooms. We also appreciate your feedback regarding the air conditioning, and we will look into providing individual control for future guests' comfort. We're glad to hear that you found our team and breakfast to be good. Your comments are valuable to us as we strive to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay. Thank you for choosing to stay with us. Sincerely, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice room. Extra bed very hard. Could improve the standard with better cleaning, toiletpaper and soap/shampoo. Breakfast okay except from the coffee and frosen berries.

Dear Christina, Thank you for your feedback. We're glad to hear that you found our location convenient and that you liked your room. We apologize for any inconvenience caused by the extra bed being uncomfortable and the standard of cleanliness not meeting your expectations. Your comments regarding the toiletries and breakfast have been noted, and we will work to improve in these areas. We appreciate your input and hope to have the opportunity to better serve you in the future. Sincerely, Magali Kempes Moll Guest Experience Manager

Friendly service staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located hotel with very friendly staff. Small room but had everything needed

Dear Antje, Thank you for your feedback. We're glad to hear that you found our hotel to be well-located with friendly staff. We take note about your comments regarding the room size and lighting. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 833 reviews 9.5/10 Location
  • 986 reviews 6.5/10 Room
  • 838 reviews 8.9/10 Service
  • 58 reviews 3/10 WiFi
  • 537 reviews 8.3/10 Breakfast
  • 503 reviews 5.8/10 Comfort
  • 386 reviews 7/10 Cleanliness
  • 155 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.