Mercure North Melbourne 4 étoiles

Note Avis clients (Note ALL) 4.1/5 162 avis

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Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

Le Mercure North Melbourne dispose de tout ce dont le voyageur moderne a besoin : connexion Internet haut débit, Foxtel, télévision LCD HD, minibar et climatisation à commande tactile.

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australie

GPS:-37.796678, 144.950534

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

POLO CAFE

Le Polo Cafe offre un excellent rapport qualité/prix. Il sert une cuisine moderne, une grande sélection de repas pour enfants et des collations, le tout préparé à partir de produits frais locaux.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  162 avis

Note TripAdvisor  3.0/5  562 avis

Good for young family stay

Note TripAdvisor 5.0/5

Col H Avis TripAdvisor

Family getaway with 2 kids and Staff were very accommodating of our bits and pieces such as scooters and bags after checkout whilst we explored the city. Close to bus and trains, great spot with space for kids to adventure and not be surrounded by buildings.. zoo nearby.. awesome. Room service reasonably priced for the conscience and easy..

Dear colh855, Thanks for the lovely review! I am glad to hear your positive remarks and will be sure to share it with our team. We hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Cancellation

Note TripAdvisor 1.0/5

Sarah C Avis TripAdvisor

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Dear Sarah, Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience. Unfortunately I was not able to locate a cancelled booking under your name, however please feel free to contact me directly on 03 9329 1788 should you wish to discuss this matter further. Additionally, we understand rates are higher during event periods as they fluctuate daily based on market demand, much like any other business. We appreciate you sharing your comments and hope to be able to welcome you soon with a discounted return offer. Regards, Anthony Caw General Manager Mercure North Melbourne

Mercure North Melbourne experience

Note TripAdvisor 2.0/5

mark r Avis TripAdvisor

This hotel is listed as 4 star , if this hotel is 4 star , then I am Albert Einstein. The room was dirty as in dusty , the curtains were stained and the walls were marked , the place is in serious need of a makeover , it looks bit like a correctional facility from the outside , the paint is peeling and chipped it is just not in a very good condition. I did not try the restaurant because of this so I cannot comment on that , there also appears to be a staff shortage .the staff that I met however were fine .

Dear H3746YYmarkr, Thanks for sharing your feedback. We regret to hear your stay did not live up to your expectations; if you wish to discuss your experience further, please do not hesitate to contact me directly on 03 9329 1788 for further investigation into your booking. We sincerely hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Great location NOT CLEAN!

Note TripAdvisor 2.0/5

time_explorer Avis TripAdvisor

Location is fantastic and the cafe/restaurant onsite is perfect. However I was exceptionally disappointed in the lack of cleanliness, hair in the bathroom on the walls and hair in the bed and the carpet was half cleaned at best if at all. Honestly will not stay here again even if it was free!

Dear tieme_explorer, Thank you for taking the time to share your feedback. Please accept my apologies for the issue you encountered during your stay. I can assure you we take our cleanliness standards very seriously at Mercure; please feel free to reach out to us directly on 03 9329 1788 for further discussion, and I have passed your review on to our Housekeeping department. Thank you again for sharing your comments, and we hope to welcome you back soon to a different experience. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Ils savent jurer et manquer de professionnalisme

Note TripAdvisor 1.0/5

Botakoz K Avis TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 320 avis 9.3/10 Site
  • 527 avis 4.8/10 Chambre
  • 396 avis 8.4/10 Service
  • 12 avis 6.9/10 Internet
  • 302 avis 4.8/10 Confort
  • 199 avis 5/10 Propreté
  • 141 avis 1.8/10 Installations
  • 118 avis 3.3/10 Ambiance

Dispensé par Trustyou

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