Mercure Swansea Hotel 4 étoiles

Note Avis clients (Note ALL) 4.2/5 471 avis

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Royaume-Uni

Description

Les plus de l'hôtel

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club avec une suite fitness.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Nos hébergements

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Localisation de l'hôtel

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Royaume-Uni

GPS:51.654547, -3.912013

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE BRASSERIE

Détendez-vous au restaurant The Brasserie avec un café ou un en-cas. Ce restaurant au style unique propose une large sélection de plats internationaux, de l'en-cas rapide au repas complet, ainsi que différents vins raffinés.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  471 avis

Note TripAdvisor  4.0/5  503 avis

Thank you Kelly Westwood

Note TripAdvisor 5.0/5

carole795 Avis TripAdvisor

Recently stayed at this hotel, what a wonderful experience, the hotel is so clean and well set up, the rooms spacious and lovely, the food well cooked and hot especially the breakfast, the best hotel breakfast iv ever had, so fresh and cooked to perfection, the service fantastic,the drinks plenty full, all prices at the hotel very reasonable, ample car parking and buitiful gardens t o the rear, all staff so welcoming Kelly ward and all the staff, manager Karen is amazing so kind patient and helpful, the maintenance guy Simon is about always smiling and obviously does a fantastic job, a big special mention to the fantastic assistant manager Kelly Ward ,nothing is to much trouble for her, her kindness, patients, and help is amazing, and always with a big smile, Kelly works bar and restaurant floor so always available for any quarries or questions, such an upbeat helpfull person, thank you Kelly westward, Karen manager, Ian general manager and all the wonderfull staff at the mercure hotel Swansea..as arnie says we will be back..Carol and Gary..

Great staff team.

Note TripAdvisor 5.0/5

Terry W Avis TripAdvisor

The complete experience was great. Easy check in, clean good sized room with a good shower. Food was wonderful in a nice restaurant setting. Above all though it was the staff that made our visit special. So friendly, attentive and down to earth. Amongst the best hotel staff I’ve ever come across. Highly recommend this hotel.

Avoid Avoid Avoid!

Note TripAdvisor 1.0/5

holmecourt Avis TripAdvisor

Checking into the Hotel, I was greeted by a very friendly gentleman at reception. Downhill from here I’m afraid. The entrance lobby smelt of damp and public toilets. My room was on the first floor, there are no lifts! That said, the receptionist did offer to take my bags. The first room I was offered was terrible, very dated, dark brown and chipped mismatched furniture. Smelt of damp and desperation, I thought the room was a cry for help. I asked the very nice man at reception for a refurbed room and he was happy to oblige. My apparently upgraded room on the first floor was also very dated, dark brown furniture and a chair that looked as though it was a hand me down from an old people’s home. Weird built in furniture, the only purpose of this was to offer two bottles of water (no fridge). Bathroom looks as though it’s from the early eighties oh and smells really bad with damp. The carpet, not sure I want to walk barefoot. Went to the restaurant and was told by a very apologetic staff member which dishes were off the menu, it would have been quicker to tell me which one(s) were available. Decided to go back to the room and order room service; I ordered the Tuna sandwich. The poor sandwich was the most pathetic thing that I’ve ever seen, Fawlty Towers could not have done worst. Being hungry, took a big bite of the sad sandwich to feel a very strange and worrying feeling in my mouth and throat. I hadn’t been given said Tuna sandwich but and egg and cress sandwich. I have a severe allergy to eggs and anaphylactic shock is potential killer. Thankfully had epipen with me. Now sat writing this review in a very tired room that stinks of damp.

Dear Holmecourt, Thank you for your review, which was disappointing to say the ,least, as you could have spoken to us about these issues first. The decor and smell issues apart, which are somewhat subjective and not reflected in any other reviews, I am most concerned by the sandwich mix up which was caused by our kitchen. The sandwich they had you down as ordering was a Tuna mayonnaise sandwich, which has eggs in the mayonnaise anyway, but also they were not advised about any allergies, which they should have been if you are someone who carries an epipen and is therefore potentially in danger of going into anaphylactic shock. This doesn't excuse the mix up of the sandwich, but we like all food providers we need to be informed about your allergies, and have a very strict protocol that is then put in place. I have also just visited the room you stayed in, room 150, with both my head housekeeper and duty manger, and none of could smell even the faintest whiff of damp in there. I understand you are back with us tonight, and would urge you to speak to Kelly who is the duty manager, so we can try to get to the bottom of these matters. Best regards ian

My Go-To hotel in Swansea

Note TripAdvisor 5.0/5

Dan B Avis TripAdvisor

Third time staying in Swansea for another business trip. Mercure is certainly my go to hotel.. The service from start to finish is always faultless, from check-in to leaving. My room was spotlessly clean, comfy and warm. Upstairs room with a view overlooking the late was so relaxing after a long drive. Had a great nights sleep, especially as I was up early for a day of meetings. Breakfast (although a little pricey) didn't disappoint either. As always, Thank you!

Dear U08854OCdanb, Thank you for posting a review of your recent stay with us, and great to hear that you have decided we are the best place to stay in Swansea, for your regular business trips. Best regards Ian

dans la verdure

Note Avis clients 4.0/5

Laurent En famille - Avis confirmés ALL

situé au calme dans un endroit verdoyant agreable

Madame/Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Swansea Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Ian Harding-Jones General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 252 avis 9.2/10 Site
  • 657 avis 6.2/10 Chambre
  • 618 avis 8.8/10 Service
  • 16 avis 7.7/10 Internet
  • 307 avis 8/10 Petit déjeuner
  • 282 avis 6/10 Repas
  • 269 avis 6.2/10 Propreté
  • 199 avis 5/10 Installations

Dispensé par Trustyou

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