Mercure Hotel Severinshof Koeln City 4 étoiles

Note Avis clients (Note ALL) 4.5/5 3 444 avis

Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4

Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Hôtel 4 étoiles avec cour calme en plein coeur de Südstadt

  • Hôtel Mercure à Cologne sur Severinstrasse

  • Personnel courtois et chaleureux

  • Petit déjeuner buffet copieux avec plats chauds et froids

  • Hôtel Mercure à Cologne très bien desservi par les transports en commun

Nos hébergements

Localisation de l'hôtel

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Allemagne

GPS:50.929514, 6.957017

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Profitez de l'atmosphère détendue de notre bar de l'hôtel.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  3 444 avis

Note TripAdvisor  4.0/5  1 570 avis

Certificat d'excellence 2023

emplacement idéal

Note Avis clients 5.0/5

Nicola En couple - Avis confirmés ALL

nous avons passés un très bon séjour, et comme d'habitude très bonne chambre et un personnel qualifié. ça fait plaisir.

Dear Ms Z., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very good stay, enjoyed a comfortable room, and experienced the professionalism of our staff. Your compliments are truly appreciated. We also appreciate your insights regarding the cleanliness and sustainability initiatives. We take your comments seriously and will certainly review our processes to ensure that we maintain the high standards our guests expect. Your opinion is valuable to us, and we will strive to make any necessary improvements. Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future. If there's anything specific you would like to share or if you have further suggestions, feel free to reach out. Our competent and friendly team is always here to assist you. Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

bonne expérience

Note Avis clients 4.0/5

Neilo En famille - Avis confirmés ALL

hotel bien situé, 15mn à pied du centre, au pied, du métro et à proximité immédiate de plusieurs commodités (boulangerie, supermarché, restaurants, ...). literie confortable, pas de bruit le soir spa et salle de sport à disposition mais on ne nous a pas expliqué les modalités d'accès...

Dear Ms K., Thank you for sharing your experience with us. We are delighted to hear that you had a good stay and enjoyed the convenient location of the hotel, just a 15-minute walk from the city center and with easy access to the metro. It's wonderful that you found various amenities in the immediate vicinity, such as bakeries, supermarkets, and restaurants. We appreciate your feedback on the comfortable bedding and regret any inconvenience regarding the spa and gym access. We will certainly address the oversight and ensure that future guests receive clear explanations on the access procedures. If there is anything specific you would like us to address or if you have further feedback, please feel free to let us know. We hope to have the pleasure of welcoming you back for another positive experience in the future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

excellente fin d'année

Note Avis clients 5.0/5

Z. N. En couple - Avis confirmés ALL

très bon séjour, personnel compétent ,et attentif. bravo, continuez

Dear Mrs Z., Thank you for choosing to spend the end of the year with us, and for taking the time to share your feedback. We are delighted to hear that you had an overall very good stay and that our staff's competence and attentiveness left a positive impression on you. Your encouragement means a lot to us, and we are committed to maintaining this level of service. We apologize for the inconvenience you experienced with the cleanliness of the shower in your room. This is certainly not reflective of our usual standards, and we appreciate you bringing it to our attention. We will share your comment with our housekeeping team! We look forward to welcoming you back in the future and appreciate the opportunity to improve based on your insights. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

ménage insuffisant

Note Avis clients 2.0/5

Anonyme En famille - Avis confirmés ALL

séjour de 3 nuits le 2e soir nous nous sommes préparés un thé et avons fini de boire la bouteille d'eau fournie à notre arrivée : le lendemain matin lorsque le "ménage" a été fait : aucun de ces déchets n'a été retiré de la chambre, les gobelets utilisés n'ont pas été remplacés, ni les verres, ni la bouteille d'eau d'ailleurs... je l'ai signalé à la réception et à notre retour le soir j'ai constaté que certes un verre propre, 2 gobelets et une bouteille d'eau neuve avaient été apportés dans la chambre mais les verres sales dont l'un avec le sachets de thé utilisés et la bouteille vide étaient toujours dans la chambre. ça n'est pas le gentre de désagrément auxquels je m'attendais dans un hôtel mercure.

Dear Ms A., Thank you for taking the time to tell us about your experience at your stay and thank you for bringing this matter to our attention, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we take it seriously. We regret that the housekeeping service did not meet your expectations, and we appreciate your detailed description of the issues you encountered. Please be assured that we will address this with our housekeeping team to ensure such oversights do not happen in the future. We value your patronage, and we hope to have the opportunity to welcome you back, providing you with the superior service that reflects the standards we strive for. Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Bon séjour

Note Avis clients 4.0/5

Anonyme En famille - Avis confirmés ALL

Bon séjour à l’hôtel mercure, accueil sympathique. Mais une odeur désagréable persistante dans les chambres venant de la salle de bain, très bon petit déjeuner

Dear Ms P., Thank you for sharing your feedback about your stay at our hotel. We are pleased to hear that you had a good stay and experienced a friendly reception. We also appreciate your acknowledgment of the excellent breakfast. We are sorry to hear about the persistent unpleasant smell in the rooms originating from the bathroom. Your comments are valuable, and we will ensure that this matter is thoroughly investigated and addressed to our housekeeping team. We apologize for any inconvenience and hope to welcome you back with improved conditions on your next visit. If you have any further concerns, please do not hesitate to contact us. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 335 avis 9.2/10 Site
  • 1 872 avis 7.4/10 Chambre
  • 1 677 avis 8.5/10 Service
  • 47 avis 7.7/10 Internet
  • 1 086 avis 9.1/10 Petit déjeuner
  • 854 avis 6.8/10 Propreté

Dispensé par Trustyou

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