Pullman Melbourne Albert Park 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.9/5 2.054 opiniones

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Descripción

Extras del hotel

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Nuestros alojamientos

Localización del hotel

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 ALBERT PARK
Australia

GPS:-37.84978, 144.978662

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.9/5  2.054 opiniones

Valoración de TripAdvisor  4.0/5  1.757 opiniones

A massive disappointment

Nota de Tripadvisor 1.0/5

Scott M Valoración certificada de TripAdvisor

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

Excelente

Nota de clientes de Avis 5.0/5

Tatiana En solitario - Comentarios confirmados ALL

Tod impecable. Cómodo, limpio, ordenado, el personal muy servicial.

Disappointed

Nota de Tripadvisor 1.0/5

Collin W Valoración certificada de TripAdvisor

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

Nota de Tripadvisor 1.0/5

alishath2 En pareja - Valoración certificada de TripAdvisor

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

Wonderful weekend staycation.

Nota de Tripadvisor 5.0/5

O8975JSjudys En pareja - Valoración certificada de TripAdvisor

Had a wonderful night’s stay at the Pullman last weekend. Last time we stayed there we had an unpleasant and unpleasant experience. Hotel management went above and beyond to make amends - ensuring our experience this time was fabulous. Special thanks to hotel management- especially Rhett.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 527 opiniones 8.1/10 Ubicación
  • 1.294 opiniones 6.1/10 Habitación
  • 1.153 opiniones 6.9/10 Servicio
  • 13 opiniones 4.2/10 Internet
  • 450 opiniones 4.7/10 Limpieza
  • 382 opiniones 4.8/10 Comida
  • 315 opiniones 6.4/10 Desayuno
  • 270 opiniones 5.3/10 Relación Calidad/Precio

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