Mercure Tunbridge Wells Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 1.001 opiniones

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Mercure Tunbridge Wells Hotel - Image 1
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, Reino Unido

Descripción

Extras del hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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Localización del hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Teléfono
Fax +44 161 388 0915

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

THE MALLOWS

Foto no contractual

El restaurante Mallows ofrece una cocina de inspiración tradicional e internacional, unos deliciosos postres y una amplia selección de vinos para complementar sus platos. Disfrute de un exclusivo entorno en un relajado ambiente.

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.1/5  1.001 opiniones

Valoración de TripAdvisor  3.5/5  1.505 opiniones

Our stay at Mercure Tunbridge Wells

Nota de Tripadvisor 4.0/5

donnetinir En pareja - Valoración certificada de TripAdvisor

We where very happy with our stay at Mercure Tunbridge Wells staff all very helpful just to mention some names Victoria at reception very bubbly and made us feel at home as soon as we've checked in , breakfast chef Linda no problems with any requests we had and also house keeping Roma And Lily And Kim super girls we definately stay again restaurant staff very accomodating .The room 122 could be looked at ,furniture all chipped and carpet broken, something you dont espect in a 4 stars hotel

Dear donnetinir, Thank you for sharing your experience of your recent stay at Mercure Tunbridge Wells Hotel. We're delighted to hear that you found our staff to be helpful and accommodating, and it's wonderful to know that Victoria, Linda, Roma, Lily, and Kim left a positive impression on you during your visit. I'll be sure to pass on your kind words to them, as I'm sure they'll be thrilled to hear about the impact they had on your stay. However, we apologize for the condition of room 122. Maintaining high standards of comfort and cleanliness is paramount to us, and we regret that the furniture and carpet did not meet your expectations. Please rest assured that we will address this issue promptly to ensure that all our rooms are in top-notch condition for our guests. We truly value your feedback as it helps us to continually improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, John Mitchell Operations Manager

Great food

Nota de Tripadvisor 5.0/5

jefftaher3 Valoración certificada de TripAdvisor

Quick and efficient check in. Clean room and bathroom, well equipped and restaurant food was great and the staff even bette, Tim was really helpful and friendly even though they were extremely busy. I suggest booking in advance to prevent disappointment

Dear jefftaher3, Thank you for sharing your feedback with us. We're thrilled to hear that you had a great experience during your recent stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our check-in process to be quick and efficient, and that your room and bathroom were clean and well-equipped. Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we met your expectations in this regard. We're especially pleased to hear that you enjoyed the food in our restaurant and that our staff, including Tim, provided you with excellent service. We will be sure to pass along your kind words to him and the rest of our team. Ensuring that our guests have a memorable dining experience is a top priority for us, and it's wonderful to know that we succeeded in this during your stay. Your suggestion to book in advance is greatly appreciated, especially during busy periods, and we will certainly pass this advice along to future guests to help prevent any disappointment. Once again, thank you for choosing Mercure Tunbridge Wells Hotel. We look forward to welcoming you back in the future. Kind regards John Mitchell Operations Manager

Great service

Nota de Tripadvisor 5.0/5

Dean W Valoración certificada de TripAdvisor

The hotel was very good and tidy overall all staff had very good customer service skills .tom was extremely helpful all round and very quick with service . Tom is a credit to the hotel . Tim from the restaurant was also very helpful and carterd for all needs

Dear H8823IDdeanw, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our hotel to be very good and tidy, and that all of our staff displayed excellent customer service skills. We're especially delighted to hear that Tom provided you with exceptional service and was quick to assist you with all your needs. We will make sure to pass on your kind words to him, as he is indeed a credit to our hotel. We're also glad that Tim from the restaurant was able to provide you with attentive service and cater to all your needs during your dining experience. Providing excellent service to our guests is something we take great pride in, and it's wonderful to hear that our team members exceeded your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Tunbridge Wells Hotel in the future. Thank you again for choosing to stay with us. Kind regards John Mitchell Operations Manager

Not the best.

Nota de Tripadvisor 3.0/5

traveller020953 Valoración certificada de TripAdvisor

We went to this hotel as part of a virgin experience gift from my son and daughter-in-law (That could explain things) we arrived late afternoon and were given the key to our room 281 on second floor , just put our bags in the room and went for a drink in the bar it had been a long day when we got to the bar looked like they had been doing a bit of work a few tools behind the bar and empty shelves lovely girl behind the bar she got our drinks and we sat and drank our drinks , returned to our room had a quick nap before getting ready to go for dinner they advised us to have early dinner 18.30 as they had a big coach party coming in which we did , when I eventually went in the bathroom I noticed straight away two large cracks in the sink first thing I thought of was germs , if you had a cracked plate you would throw it out next the bath taps were odd not matching bear in mind this is a four star hotel , in the bedroom there was a heater obviously not working as there was a portable heater with Maintenance written across it , now I'm not a fussy person but really good job it was just one night . The reception , bar and restaurant were nicely decorated and nice furniture , when we went back to the bar on our why to dinner the shelves had been filled up and tools removed . went in to dinner and ordered our meal we both had soup my husband had pie and I had rib eye, both had ice cream every thing was fine asked for my steak to be medium it was a bit over cooked but still beautiful very tender . All the staff were very friendly , anyway went to bed the curtains were excellent blackout and they worked . Booked 09.00am breakfast which was fine breakfast was very good the only thing not so good they were clearing away the breakfast things while us and other people were still eating . And the last thing I must say about is the parking not very clear , I have a blue badge so parked in the disabled parking space , on the sign it said parking charges apply to blue badge holders so I paid £10 when I got to reception they said we shouldn't have paid just given them my Registration perhaps they should make this clear at the disabled parking spaces.

Dear traveller020953, Thank you for taking the time to share your detailed feedback about your recent stay at Mercure Tunbridge Wells Hotel. We truly appreciate your insights as they help us to continually improve and provide the best possible experience for our guests. We apologize for any inconvenience you experienced during your stay. Rest assured, your comments have been shared with our team for immediate attention and corrective action. We regret that your room did not meet your expectations in terms of maintenance and cleanliness. Please know that this is not reflective of our usual standards, and we will address the issues you mentioned to ensure they are promptly resolved. We are pleased to hear that you found our reception, bar, and restaurant to be nicely decorated with friendly staff. However, we apologize for any disruption caused by ongoing maintenance work in the bar area during your visit. We understand how this could detract from your overall experience and will ensure that any future maintenance is conducted with minimal disturbance to our guests. Regarding your dining experience, we appreciate your feedback about the food quality and service. Your comments have been shared with our culinary team to ensure that any issues with food preparation are addressed and improvements are made. We also apologize for any confusion regarding the parking charges for blue badge holders. Your feedback regarding the clarity of signage in the disabled parking area is valuable, and we will take steps to make this information more transparent for our guests in the future. Once again, we apologize for any inconvenience you experienced during your stay. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Thank you for choosing Mercure Tunbridge Wells Hotel. Kind regards John Mitchell Operations Manager

Piacevole sorpresa

Nota de Tripadvisor 5.0/5

alyx1907 En solitario - Valoración certificada de TripAdvisor

Soggiornato in questo hotel per caso a causa di un volo cancellato. La struttura é piuttosto attempata e assomiglia ad un tipico cottage di campagna inglese. Molto retro ma sicuramente di forte impatto visivo. Le camere sentono sicuramente il peso degli anni ma nonostante questo sono assolutamente comode, pulite e ben tenute. Il letto è enorme e discretamente comodo. Tutto in ordine e ben curato. L’accoglienza al desk é stata eccezionale, la signora alla reception è stata super cordiale ed efficiente nonché molto empatica, davvero un valore aggiunto. Check out rapido ed efficiente anche se con meno cordialità. A mezz’ora di auto da Gatwick è inoltre molto comodo per raggiungere l’aeroporto. Una piacevole sorpresa.

Dear alyx1907, Thank you for sharing your feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear about your experience and appreciate your detailed comments. We're pleased to hear that you found the hotel's structure, with its older and charming English country cottage style, to be visually impactful. We take pride in our unique character and ambiance, and it's wonderful to know that you appreciated it. It's also great to hear that despite the vintage charm of the rooms, you found them comfortable, clean, and well-maintained. Your comfort and satisfaction are very important to us. We're especially thrilled to hear that you had an exceptional welcome at the front desk. Our team strives to provide friendly and efficient service to all our guests, and it's rewarding to receive your compliments. We understand your mention of the quick and efficient check-out experience, and we appreciate your feedback on this aspect as well. Thank you for choosing Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back in the future if your travels bring you to the area. Best regards, John Mitchell Operations Manager

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Calificaciones de nuestro hotel de usuarios de otras webs

  • 249 opiniones 9.2/10 Ubicación
  • 965 opiniones 6.3/10 Habitación
  • 997 opiniones 8.5/10 Servicio
  • 7 opiniones 8.5/10 Internet
  • 576 opiniones 6.2/10 Comida
  • 418 opiniones 6.7/10 Limpieza
  • 412 opiniones 8.3/10 Desayuno
  • 243 opiniones 4.5/10 Ambiente

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.