Hotel Mercure Lille Roubaix Grand Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 481 opiniones

Hotel Mercure Lille Roubaix Grand Hotel - Image 1
Hotel Mercure Lille Roubaix Grand Hotel - Image 2
Hotel Mercure Lille Roubaix Grand Hotel - Image 3
Hotel Mercure Lille Roubaix Grand Hotel - Image 4

Descripción

Extras del hotel

  • Protocolo sanitario reforzado con el certificado ALLSAFE

  • Edificio art déco

  • Habitaciones luminosas y con aire acondicionado y productos NUXE

  • A 300 m a pie del Museo La Piscine y a 15 min en metro del centro de Lille

  • Catering con platos frescos y caseros

Nuestros alojamientos

Localización del hotel

Hotel Mercure Lille Roubaix Grand Hotel

22 avenue Jean Lebas
59100 ROUBAIX
Francia

GPS:50.692593, 3.170813

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Le Vieil Abreuvoir

El restaurante le da la bienvenida desde el lunes a mediodía al viernes por a mediodía (cerrado los viernes por la noche, fines de semana y festivos). Ofreceremos cocina gourmet, regional y de temporada. También le recomendamos nuestro "menú de mercado".

Reservar

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  481 opiniones

Valoración de TripAdvisor  4.0/5  456 opiniones

Fraudsters, old, noisy & dirty

Nota de Tripadvisor 1.0/5

marcelq118 De negocios - Valoración certificada de TripAdvisor

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Awful service and attitude

Nota de Tripadvisor 1.0/5

Richard K Con amigos - Valoración certificada de TripAdvisor

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

A run-down hotel with incredibly bad service

Nota de Tripadvisor 1.0/5

Daniel S Valoración certificada de TripAdvisor

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. We would like to inform you that the reception is always at your disposable if you need coffee or tea, you can also ask them any crockery. Morever, please rest assured that we will take your comments into account in order to improve the services offered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon NOEL Sales Department

Fenomenal

Nota de Tripadvisor 5.0/5

federicosaiz De negocios - Valoración certificada de TripAdvisor

Todo muy bien Estuve en una convención y pAra eso, es genial. Habitaciones fenomenales y limpias. Trato agradable, parking gratis Pista junto al río si quieres hacer running en lugar de ir al gimnasio. Comedor en terraza fantástico y un bufé aceptable.

Dear guest, It is always a pleasure to receive positive remarks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments are our best reward! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, The Hotel Manager

Perfecto para la París-Roubaix

Nota de Tripadvisor 4.0/5

Ivan C De negocios - Valoración certificada de TripAdvisor

Hola. Estuvimos alojados en este hotel una noche, pero nos hubiera gustado estar una más como mínimo. Muy confortable, en el centro de Roubaix. A dos pasos del metro que te lleva por un lado hasta Lille y por otro a Bélgica. El restaurante ofrece un menú para los huéspedes de 20 euros. Y si lo prefieres pide la carta. Los platos están muy elaborados y el precio es razonable. Tiene una extensa bodega y los postres también los hacen ellos. Las habitaciones son grandes, luminosas y muy cómodas. Disponen de wi-fi en todo el hotel con una alta cobertura. Que es muy importante. Este hotel es donde se alojan la mayoría de periodistas que cubren la mítica París-Roubaix de ciclismo. Por eso es recomendable pasarse por ahí si eres aficionado al ciclismo y quieres charlar con los mejores periodistas especializados en ciclismo de Europa.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 138 opiniones 6.6/10 Ubicación
  • 281 opiniones 5.7/10 Habitación
  • 277 opiniones 8.9/10 Servicio
  • 120 opiniones 7.5/10 Desayuno
  • 111 opiniones 5.4/10 Instalaciones
  • 93 opiniones 6.5/10 Limpieza
  • 8 opiniones 0.8/10 Bar y bebidas
  • 7 opiniones 4/10 Área de Bienestar

Ofrecido por Trustyou

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