ibis Cardiff Gate - International Business Park 2 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 774 opiniones

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ibis Cardiff Gate - International Business Park - Image 1
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Malthouse Avenue, Cardiff Gate Business Park, Pontprennau, CF238RA CARDIFF, Reino Unido

Descripción

Extras del hotel

  • Located in Cardiff Gate International Business Park

  • Fogg's Restaurant serves a choice of international cuisine

  • Dedicated meeting room capable of accommodating 25 guests

  • Easy access to and from the M4 Motorway at north Cardiff

  • Nearby services include Starbucks, ASDA, McDonalds and more

Nuestros alojamientos

Localización del hotel

ibis Cardiff Gate - International Business Park

Malthouse Avenue, Cardiff Gate Business Park, Pontprennau
CF238RA CARDIFF
Reino Unido

GPS:51.53965, -3.130482

Teléfono
Fax +44 29 2073 4222

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

FOGG'S

Foto no contractual

El restaurante Fogg's sirve deliciosas especialidades de carácter internacional. Disfrute por su cuenta o rodeado de sus amigos o compañeros de trabajo de magníficos momentos de ocio.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  774 opiniones

Valoración de TripAdvisor  4.0/5  790 opiniones

50/50

Nota de Tripadvisor 3.0/5

Rachel T Valoración certificada de TripAdvisor

Booked with a friend for one night. Staff very welcoming when checking in. Hotel is modern, clean and quiet. Unfortunately, the Staff we encountered during our stay were not as lovely as the hotel! When getting ready for our evening, our door was knocked and a male Staff member aggressively tried to enter our room while changing. Once covered we allowed him in, where he barged in and accused us of smoking in the room?! Apparently our smoke detector was flashing on their fire panel, and so this was obvious that we were smoking (which we of course weren't!). He appeared to search our room, and was taking multiple phone calls while stood in the centre of the room! He eventually left, saying he would probably be back in 5 minutes. He didn't return, and a short while later we went outside for a cigarette (as we had each time we wanted one), and I asked said man if the problem had been sorted, to which he rudely replied "No. Its still beeping." His tone was aggressive, short and just overall very unwelcoming. We also encountered another rude staff member when returning from our evening out, and when I mentioned submitting a complaint, he couldn't have cared less and told me to go ahead! Overall, hotel is clean, beds are comfortable, unfortunately no bath in room. Staff are rude and unwelcoming, we wouldn't recommend and won't be returning.

Dear Guest, I'm sorry to hear about your experience at the hotel. It's disappointing when the staff doesn't match the quality of the accommodations. It sounds like there were some lapses in professionalism and customer service during your stay and I can assure you those staffs will be re train on the guest service activities in order to avoid any incident in the future. I did investigated the your comments in regard to the fire system I did saw that the was giving warning to check your room in order ensure of your safety and 200 other guest’s safety we will have to check by law and take action immediately the staff was trying to do the exercise as it been told nevertheless we will be focusing guest service trainings. Your feedback is valuable and can hopefully prompt improvements in staff training and management. Thank you for sharing your honest review, and I hope your next accommodation exceeds your expectations. Kind Regards Hotel Management Ibis Cardiff Gate

Quality of dinner and customer service

Nota de Tripadvisor 1.0/5

Sonia A Valoración certificada de TripAdvisor

The dinner saved was disgusting, tasteless and low quality. The team is not cared about the customers feelings - all have one sentence only to tell, will inform the manager. Then what !!!. I am just wondering if they dont have a good chef or the items ordered, why are they accepting the order and taking money.. Dessert looks like an experiment done by a kid while trying to learn cooking, which I received instead of carrot halwa. Charging 19 pound, even not worth for 5 pound..

Dear Sonia, First off all thank you for staying with us in ibis Cardiff Gate Hotel. We sincerely apologize for the disappointing experience you encountered during your time with us. It deeply concerns us that your dinner did not meet your expectations and left you feeling dissatisfied. We genuinely value feedback from our guests as it allows us to continuously improve our services. Your comments regarding the taste, quality, and presentation of the dishes have been noted, and we assure you that we will address these issues with our food and beverage team to ensure that such lapses do not recur in the future. Regarding the dessert, we regret any confusion or dissatisfaction caused by receiving an alternative to the carrot halwa. This was certainly not our intention, and we apologize for any inconvenience it may have caused. We would be grateful for the opportunity to make amends and regain your trust. Please consider reaching out to us directly so that we may further discuss your concerns and extend a gesture of goodwill. We hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. Warm regards, Hotel Management ibis Cardiff Gate Hotel

very good value

Nota de Tripadvisor 4.0/5

Stuart T Valoración certificada de TripAdvisor

After being held up on M4 due to horrendous weather & long delays, I realised I wasn't going to make my destination on time, and pulled into services & requested an unplanned overnight stop at this Hotel. The room was clean, spacious and bed was very comfortable, with no noise or disturbance notable from Motorway etc. Overall very good value & reasonably priced too.

Dear Guest, Thank you so much for sharing your experience! We're thrilled to hear that despite the unexpected circumstances, you found comfort and solace at our hotel. It's great to know that you found the room clean, spacious, and the bed comfortable, providing you with the rest you needed after a challenging journey. We understand the importance of a peaceful night's sleep, especially after a long day on the road. Your kind words about our value and pricing are truly appreciated. We hope to welcome you back again under better circumstances! Kind Regards Hotel Management Ibis Cardiff Gate

Good value short stay

Nota de Tripadvisor 4.0/5

TheLush101 Valoración certificada de TripAdvisor

A mate booked some rooms here for one night back in Sept 2023 as we were heading to a concert in Cardiff Bay. Finding the hotel is fairly easy - just off the M4. There was plenty of parking and you register your car when you check-in. We were allocated our rooms quickly, which were all on the first floor - you can take the lift or opt for the stairs. The rooms were a good size, with a good size bed, hanging space, desk and chair. It was a hot evening and so we had the window open all the time - wasn't too bad considering how close to the M4 the hotel is. The bathroom was a good size too. A walk in shower (not over a bath) which I prefer, with. good water pressure and plenty of hot water. Didn't opt for breakfast - one of the others did and liked it. There's a good lobby area downstairs with a pool table and drinks to buy if you need them. There's also the petrol station opposite and Burger King too. It was about £15ish for an Uber into Cardiff Bay just in case you want to use this as a base to explore further. Overall, a good stay for a good price and would definitely consider again if we need a good value place.

Dear Guest, Thank you for taking the time to leave such a detailed review of your stay with us! We're delighted to hear that you found our hotel to be a convenient and comfortable choice for your visit to Cardiff Bay. It's wonderful to know that you appreciated the ease of finding the hotel, ample parking facilities, and efficient check-in process. We're pleased that you found the rooms spacious and well-equipped with amenities like a comfortable bed, ample storage space, and a functional desk area. We understand the importance of a good night's sleep, and we're glad that despite the proximity to the M4, the noise level was manageable with the window open. It's great to hear positive feedback about our bathroom facilities, including the walk-in shower with good water pressure and hot water. We're also glad that your friend enjoyed the breakfast option, and that you found our lobby area with the pool table and refreshments to be a pleasant amenity. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to the area! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Kind regards Hotel Management Ibis Cardiff Gate

No vuelvo

Nota de clientes de Avis 1.0/5

Pedro Negocios - Comentarios confirmados ALL

Cama con resto de otras personas… había pelos. En el baño también

Estimado/a PEDRO ANTONIO G., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Cardiff Gate - International Business Park. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fazmil Haneefa General Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 395 opiniones 8.4/10 Ubicación
  • 899 opiniones 6.4/10 Habitación
  • 769 opiniones 8.7/10 Servicio
  • 24 opiniones 8/10 Internet
  • 432 opiniones 6.7/10 Limpieza
  • 312 opiniones 5.6/10 Desayuno
  • 147 opiniones 3.5/10 Comida
  • 44 opiniones 3.8/10 Bar y bebidas

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.