Pullman Melbourne City Centre 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 3.024 opiniones

Mejor precio
garantizado
Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Australia

Descripción

Extras del hotel

  • El destino perfecto para el trabajo y el ocio en el centro de la ciudad de Melbourne.

  • Con la mejor gastronomía y tiendas muy cerca, podrá explorar numerosos lugares de interés.

  • 204 amplias habitaciones cuidadosamente diseñadas para reflejar la creatividad de Melbourne.

  • El Club Lounge y el Room 1954, en la planta 15, ofrecen vistas increíbles.

  • Gimnasio de última generación totalmente equipado

Nuestros alojamientos

Take advantage of our Flight + Hotel offers

Discover
Discover

Localización del hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Teléfono
Fax +61 3 9663 4711

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones
Cerca de la propiedad
  • Aparcamiento

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  3.024 opiniones

Valoración de TripAdvisor  4.0/5  200 opiniones

Certificado de excelencia 2023

Average at best - certainly not 5 star

Nota de Tripadvisor 2.0/5

paul h Valoración certificada de TripAdvisor

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Nota de Tripadvisor 5.0/5

Sharon H En pareja - Valoración certificada de TripAdvisor

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Nota de Tripadvisor 1.0/5

Paul G En pareja - Valoración certificada de TripAdvisor

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

Nota de Tripadvisor 1.0/5

Sid X Valoración certificada de TripAdvisor

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

Mal servicio

Nota de Tripadvisor 1.0/5

VIAJARMURCIA De negocios - Valoración certificada de TripAdvisor

Mal servicio por parte del hotel, un desayuno pésimo y tremendamente lento, poco intención por parte de los trabajadores de ayudar o hacer agradable la estancia en el hotel. La salida del hotel es a las 11.00 hrs cuando en el resto del mundo la hora establecida es a las 12.00. Y si te retrasas te amenazan con cobrarte extra a la tarjeta….. llamándote a la puerta para abandones la habitación… Pides un late check out y te dicen que NO … que pagues Ina noche entera.. en lugar de otra cantidad menor….. Un desastre … éramos 15 empresarios durante 3 noches …. Desde luego cuando tengamos que volver a Melbourne el año que viene no será a este hotel desde luego….

Dear VIAJARMURCIA, Thank you for staying with us and for sharing your feedback. I am sorry that we were unable to provide you with a later departure on this occasion. In Australia, check-out time is 11am and we endeavour to provide complimentary later departure when we can, however it's not always possible due to high occupancy, and when we have incoming guests also need to access the room. Once again, our apologies that we were unable to provide you with a comfortable & enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.355 opiniones 9.5/10 Ubicación
  • 1.667 opiniones 7.9/10 Habitación
  • 1.675 opiniones 7.4/10 Servicio
  • 26 opiniones 5.1/10 Internet
  • 529 opiniones 7.3/10 Instalaciones
  • 523 opiniones 8.4/10 Ambiente
  • 512 opiniones 7.8/10 Limpieza
  • 379 opiniones 7.4/10 Desayuno

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Melbourne

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.