Pullman Melbourne City Centre 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 2.852 opiniones

Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4

Descripción

Extras del hotel

  • El destino perfecto para el trabajo y el ocio en el centro de la ciudad de Melbourne.

  • Con la mejor gastronomía y tiendas muy cerca, podrá explorar numerosos lugares de interés.

  • 204 amplias habitaciones cuidadosamente diseñadas para reflejar la creatividad de Melbourne.

  • El Club Lounge y el Room 1954, en la planta 15, ofrecen vistas increíbles.

  • Gimnasio de última generación totalmente equipado

Nuestros alojamientos

Take advantage of our Flight + Hotel offers

Discover

Localización del hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones
Cerca de la propiedad
  • Aparcamiento

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  2.852 opiniones

Valoración de TripAdvisor  4.0/5  195 opiniones

Certificado de excelencia 2023

Very very disappointing

Nota de Tripadvisor 1.0/5

Julie W Valoración certificada de TripAdvisor

We were very excited to be going to a Luxury scape in the city. Pulling up into the laneway was a downer as it’s revolting. We were met by Bruno the concierge, who was very pleasant, and took my car to park walking into the hotel via the side entrance, you are hit with the smell of sewage, this continued for the whole weekend we were there. Many mistakes were made long way to check in and check out and our card for a room kept disconnecting, so we had to keep going back to reception to have it rebooted. The queen size beds were PLUS, unfortunately the two club chairs in the room needed upholstering when you sat on them, your tin was on the table. I put my back out actually getting out of one of them. I had to ask three times for them to come and make the beds and for fresh towels we had requested this on check-in , the buffet was adequate, but making your own tea and coffee with an automatic machine. It kept stopping to go through a rinse cycle. Would’ve been far easier to order with the waiter. I asked the waiter for a slice of lemon, after a Time lapse. He came back with two slices of lemon on a napkin in his hand!!!!!! Our bathroom was a huge letdown, mould in the corner of the shower & rust around the shower door hinge. It was a nice touch to have cold and sparkling water on tap outside our door, however, the drainage tray was filthy as was the machine covered in dust. The Rooftop Bar was appalling, as we exited out of the lifts to be faced with two big glass doors that were filthy. We went out onto the rooftop to sit at a table with metal Chairs. There were not any cushions available. They were very uncomfortable. As it was 38° there were no water bottles at the water station only Glasses. I went in to ask for some water and the waitress seemed quite annoyed as she said I’m coming I’m coming. When she did bring out some water bottles, she did not bring us one. As I was standing waiting to check out, I noticed that one of the tub chairs in the foyer had a huge stain all over the fabric. This was very off-putting. I cannot see how this hotel could be deemed 5 stars. It would clearly be only 3 if that. The only positive, apart from the comfortable beds was that all the staff were lovely, but under pressure . I tried to ring reception several times but the phone just rang out, so I just had to go down to reception myself. I was bitterly disappointed as I took a friend who was recovering from breast cancer. As a treat I spent my whole weekend apologising to her. I have had other lovely Luxury Escapes in the city and was thinking this would be the same, not, so it seriously needs a makeover and renovations to be done And the smell of sewage downstairs in the side entrance and the foyer should be attended to. I would never stay here again, or recommend to my friends. I have never experienced this at any of the Acore hotels.

Hello FrequentFlier103689, Thank you for sharing your detailed feedback across multiple platforms. Once again, we sincerely apologize for the disappointing experience you encountered during your stay. Rest assured, we take all your concerns seriously and will address them with our team to improve our services. Thank you again for being constructive with your feedback. Warm regards, Alex Mihardja Executive Assistant

First impressions not good

Nota de Tripadvisor 3.0/5

FredDi1955 En pareja - Valoración certificada de TripAdvisor

My first impression of this hotel was terrible. We pulled up in our taxi to the entrance in a scruffy dirty side street ( see photo). The reception was more like a bus station (see photo) than a 5star hotel (which it definitely is not) Then after a very long flight arriving at 8am very tired. We were told that although our room was ready, we would have to pay 120 Australian Dollars for early check in !!!!!! Not really what you would expect from a “ 5 star hotel “ Later on I was told that they couldn’t print a document for me. If we weren’t so tired and having prepaid for our stay I would have gone elsewhere. Up to the room , we were pleasantly surprised, it was ok, despite the view ( see photo). As I said not a good first impression, but it definitely got better, especially after a good recovery sleep. The hotel was in an excellent position. The side street entrance was only that. The main entrance was on pedestrianised Swanston street, so the taxi couldn’t drop us off there. The staff were very helpful, especially the man and woman concierge, and Jack who eventually sorted my printing problem. The breakfast was excellent, and everywhere where was very clean. So in conclusion I would probably stay here again, knowing full well its faults.

Dear FredDi1955, Thank you for sharing your detailed feedback. We apologize for the initial negative impressions you had during your arrival. We appreciate your understanding and acknowledgment of the improvements throughout your stay. Your compliments on the helpful staff, excellent breakfast, and cleanliness are valued. We take your comments seriously and will work on addressing the areas of concern to enhance the overall guest experience. We hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely, Alex Mihardja Executive Assistant

A property affiliated with Accor, but not truly embodying the standards associated with the Accor brand.

Nota de Tripadvisor 2.0/5

Neil8911 De negocios - Valoración certificada de TripAdvisor

After reading the previous review, I'm unsurprised to see the same recurring problems at this hotel. Although being a diamond member with Accor, enjoying the highest membership tier, the hotel failed to provide all the extra benefits. Despite requesting a late check-out, I was initially denied, with the suggestion to inquire again the night before. The rooms were not serviced, with the excuse of understaffing, raising questions about why all rooms were sold despite the lack of adequate staff, especially considering the hefty $415 AUD per night rate. The reception and check-in process were chaotic, with long waits due to only one person managing the reception areas. Additionally, the price of $55 for a single breakfast item in the lounge, excluding buffet options, felt exorbitant. To add insult to injury, my card was charged for minibar items I did not consume, only to be refunded later as a supposed gesture of goodwill. Also being told that despite being an Accor property, management is outsourced to Erdi Group, hence why all the benefits are not available in this property. Despite bringing these issues to management's attention, their response was inadequate, prompting me to share my feedback here.

Dear Neil8911, Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the Club Lounge offerings. The Champagne breakfast at $45.00 indeed includes the buffet selection and champagne, not just the à la carte item. Canapés are priced at $55.00/head. We regret the challenges you faced during your stay, including the late check-out request and service delays. Please note that late check-out is subject to availability, and we apologize for any inconvenience caused. We appreciate your loyalty as a Diamond member with Accor, and we are actively working to address the issues raised. Your feedback is valuable to us, and once again, thank you for being constructive with your feedback. Best regards, Alex Mihardja Executive Assistant

Horrível!

Nota de Tripadvisor 1.0/5

Cristina M Valoración certificada de TripAdvisor

"I requested several times for my room to be cleaned, and I was always assured that it would be done. However, upon returning at 10 p.m., I found my room exactly as I had left it, with no sign of it being tidied up. When I inquired about the situation, the response I received was astonishing: 'Please be patient, here at the hotel, it is not our policy to clean any rooms. This is common and normal.' Such an approach is unacceptable and goes against all expectations of service in a hospitality establishment, especially one that presents itself as high-quality."

Dear Explore10149153952, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the housekeeping service. Your feedback is crucial, and we will investigate the matter to ensure it is addressed promptly. We appreciate your understanding and regret any disappointment caused. Sincerely, Alex Mihardja Executive Assistant

Mal servicio

Nota de Tripadvisor 1.0/5

VIAJARMURCIA De negocios - Valoración certificada de TripAdvisor

Mal servicio por parte del hotel, un desayuno pésimo y tremendamente lento, poco intención por parte de los trabajadores de ayudar o hacer agradable la estancia en el hotel. La salida del hotel es a las 11.00 hrs cuando en el resto del mundo la hora establecida es a las 12.00. Y si te retrasas te amenazan con cobrarte extra a la tarjeta….. llamándote a la puerta para abandones la habitación… Pides un late check out y te dicen que NO … que pagues Ina noche entera.. en lugar de otra cantidad menor….. Un desastre … éramos 15 empresarios durante 3 noches …. Desde luego cuando tengamos que volver a Melbourne el año que viene no será a este hotel desde luego….

Dear VIAJARMURCIA, Thank you for staying with us and for sharing your feedback. I am sorry that we were unable to provide you with a later departure on this occasion. In Australia, check-out time is 11am and we endeavour to provide complimentary later departure when we can, however it's not always possible due to high occupancy, and when we have incoming guests also need to access the room. Once again, our apologies that we were unable to provide you with a comfortable & enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.286 opiniones 9.5/10 Ubicación
  • 1.593 opiniones 7.9/10 Habitación
  • 1.595 opiniones 7.4/10 Servicio
  • 26 opiniones 5.1/10 Internet
  • 503 opiniones 8.4/10 Ambiente
  • 500 opiniones 7.4/10 Instalaciones
  • 487 opiniones 8/10 Limpieza
  • 366 opiniones 7.4/10 Desayuno

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Melbourne