Novotel Swan Valley Vines Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 197 opiniones

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Novotel Swan Valley Vines Resort - Image 1
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Novotel Swan Valley Vines Resort - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Descripción

Extras del hotel

  • Amplias y modernas habitaciones con acceso a Internet WIFI y televisión por cable

  • Dos campos de golf de competición de 18 hoyos

  • Pistas de tenis y squash. Gimnasio

  • Magnífico desayuno tipo bufé. Restaurante con menú a la carta

  • 5 versátiles espacios para eventos con luz natural

Nuestros alojamientos

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Localización del hotel

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Teléfono
Fax +61 8 9297 3333

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  197 opiniones

Valoración de TripAdvisor  3.5/5  1.180 opiniones

Worst experience ever

Nota de Tripadvisor 1.0/5

xu N En pareja - Valoración certificada de TripAdvisor

We stayed here for a special occasion - my partner and I, flying in from Melbourne. We work so hard and times are tough so it is not very affordable to take too many holidays. I booked a staff rate being an Accor staff member in Australia at the time The rooms were lovely and well appointed looking over the kangaroos and mini vineyar. The food at the restaurant was outstanding as was the service . We were told to produce our Bienvenue card at checkout for 15% of food and beverage The next day we checked out. The duty manager/ assistant manager rudely refused to offer the 15% staff discount of food because the card was not presented the the restaurant itself. I explained to him that the restaurant said to produce it at checkout. The duty manager said "well you're a staff member right, you should know, no staff card - no discount- fair deal" lol lol lol. I was disgusted and gobsmacked with his reply and attitude, to the extent that the receptionists overheard and their jaw dropped. I didnt take on the matter further because i did not want to ruin our special getaway I was an assistant manager myself and in NO WAY EVER would i speak to a customer like that even if they were a staff member . He said he could put in the discount but i knew he could through Opera lol. What an absolute joke . I ended up telling my whole team back at work and they were also shocked . 😳

Limited care for the customer

Nota de Tripadvisor 3.0/5

Mark E Valoración certificada de TripAdvisor

Stayed in one of the villas; extremely tired accommodation for the price. Accidently left a mobile phone charger there-cheaper buy a new one than buy and post a pre-paid self addressed small parcel box to the Vines for them to send it back to us. (We are within the Greater Perh area, it would have simply been nice for them post it to us themselves, from the significant profit they operate at). All in for the money, limited care for the customer.

excellent

Nota de Tripadvisor 5.0/5

Andrew R Valoración certificada de TripAdvisor

fantastic room large and well presented with all you could need. excelent location with the added bonus of Kangeroos and lots of beautiful birds. meals of a good quality and reasonably priced. all staff welcoming and friendly overall a great experience.

Overall; great value, comfortable and worth a stay.

Nota de Tripadvisor 3.0/5

MrP78_11 Valoración certificada de TripAdvisor

I rang the Vines directly and received a great deal- $480 for 2 nights with a bottle of wine, mini golf for 3 and $50 food and beverage voucher. Rooms- Booked the Resort Room with 2 queen beds. Simple but well appointed. Nice balcony and good bathroom. - The room needed another vacuum as there was debris left from previous guests Facilities - great pool for families with plenty of room despite being packed during 41 degree days - Lovely resort grounds with the hotel having a style similar to some hotels in Asia - Cafes were fine for quick snacks, Vines Cafe was only option for dinner and food was overpriced and poor quality - For peak season, it would have been nice for the breakfast buffet to be open later than 9:30 and for the pool bar to not close at 5. Service - lots of young staff who would benefit from more training as they weren't overly knowledgeable or warm. Overall; great value, comfortable and worth a stay.

Incredibly compassionate service makes me rate this resort full stars

Nota de Tripadvisor 5.0/5

cathykhmer Con amigos - Valoración certificada de TripAdvisor

I was stranded in Perth due to flight cancellations and was provided with a great accommodation option by an incredibly compassionate staff member. The room I shared with my friends was extremely spacious, well-appointed and immaculately clean, with a huge bathroom and plenty of storage areas. The cafe serves a good range of foods with vegetarian needs well catered for in terms of the veggie burger, the butter bean bruschetta (excellent) and the fried battered cauliflower , with a couple of other options too. At dusk there’s kangaroos outside the wooden villas that are up on stilts in the vineyards and there was a kookaburra on our wooden railing as we came back to the room at night. Thanks Vines!

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 166 opiniones 8.5/10 Ubicación
  • 483 opiniones 7.4/10 Habitación
  • 301 opiniones 6.8/10 Servicio
  • 233 opiniones 7.4/10 Instalaciones
  • 197 opiniones 6.1/10 Limpieza
  • 188 opiniones 4.7/10 Comida
  • 100 opiniones 7.4/10 Piscina
  • 94 opiniones 7.1/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en The Vines

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.