Hotel Mercure Reims Parc des Expositions 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 1.088 opiniones

Hotel Mercure Reims Parc des Expositions - Image 1
Hotel Mercure Reims Parc des Expositions - Image 2
Hotel Mercure Reims Parc des Expositions - Image 3
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Descripción

Extras del hotel

  • A 10 minutos en coche de la estación de tren TGV Champagne-Ardenne de Reims

  • Excelente experiencia culinaria

  • La cama Mercure de última generación

  • Área de reuniones de 280 m²

  • Aparcamiento privado gratuito

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Localización del hotel

Hotel Mercure Reims Parc des Expositions

2 rue Gabriel Voisin, BP 308
51688 REIMS
Francia

GPS:49.2357, 4.070269

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

L'ArTdoise - Brasserie Maison

Nuestra brasserie Maison, en pleno centro de negocios Ecoparc, es un restaurante gourmet agradable. Nuestro chef combina todos los platos clásicos con especialidades regionales como solo él sabe.

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Más información

Clasificación de ALL  4.3/5  1.088 opiniones

Valoración de TripAdvisor  3.5/5  249 opiniones

Caring, smiling efficiency left a good impression

Nota de Tripadvisor 5.0/5

Jim T Valoración certificada de TripAdvisor

You know a hotel has caring staff when there's an unexpected torn hamstring in the tour group. The ice packs came out and the staff could not have been more helpful. Caroline, on the front desk, leads by example with her smiling efficiency. The bar staff went above and beyond during a very busy and thirsty period for our 42-strong Australian tour group during the Rugby World Cup. It makes a difference when you turn up at a chain hotel and it's a step above others in the chain. A positive experience and the omelette will certainly win your applause.

Dear guest, Thank you for your kind comment. It's with great pleasure that I shared your comment with our team, in particular with Caroline, who is always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Oh dear!

Nota de Tripadvisor 3.0/5

mike c En pareja - Valoración certificada de TripAdvisor

My error as I thought I had booked the Mercure in the city not the one on an industrial estate!.. had to use taxis so that added to our stay.. hotel tries to be quirky or I would say confusing.. find the reception etc.. however the biggest issue is the AC is broken and in this current heat is a disaster!.. staff are great but lesson learned!

Dear Mike C, First of all, we would like to apologize for the inconvenience you experienced during your stay at our hotel. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us to identify areas in which we can improve. We are pleased to inform you that since your departure, we have taken steps to resolve the problem you encountered with our air conditioning system. Our technical team has been working to make the necessary repairs, and we can now assure you that the air conditioning is working perfectly in all our rooms. We hope this won't prevent you from giving us another chance in the future. Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most enjoyable stay. Yours faithfully

Would not recommend

Nota de Tripadvisor 2.0/5

nasr575 En familia - Valoración certificada de TripAdvisor

Arrived temp 34 degrees no water in room. Lift is so small you cannot fit trolley that had suitcases on it. Very expensive for poor quality of room booked half board you get two courses only limited menu food not good at all. Bathroom dreadful needs complete refurb. Hotel appears to be on industrial estate

Dear nasr575, Thank you for your comment following your stay in our hotel Mercure Reims Parc des Expositions. We have taken all your comments into account, as we no longer have bottled water in our rooms. However, a micro-filtered water fountain is available to our guests. We are sorry to hear of your dissatisfaction with the restaurant. The half-board formula includes two courses: starter/main course or main course/dessert from our entire menu. Your feedback on the dishes is passed on to the kitchen teams. We are located in the business center of reims, 10 minutes by car from the city center. Our location allows us to enjoy afternoons in the garden or by our swimming pool. Sincerely

Air con disaster

Nota de Tripadvisor 1.0/5

chrisburbridge En pareja - Valoración certificada de TripAdvisor

Just had the worst night to the point where I had to leave during the night. The Air conditioning is a disaster. The room controls don’t seem to function and the aircon it seems is set in the lobby. Waking at 4am sweating is not the best experience. I wouldn’t ever consider going back in the summer months!

Dear Guest, First of all, we would like to sincerely apologize for the unpleasant experience you had during your recent stay at the Mercure Reims Parc des Expositions. We are truly sorry that the breakdown of the air conditioning system had a negative impact on your comfort and sleep. We understand how frustrating an uncomfortable night can be, and we thank you for taking the time to let us know. We would like to assure you that since your departure, we have resolved the problem with the air conditioning system in the rooms, and it is now working properly. We take customer feedback very seriously, as it helps us to constantly improve our services. We are committed to ensuring that such incidents do not recur in the future. We hope you will give us another chance to welcome you on future trips, so that we can offer you a much more pleasant experience. Best Regards

Un muy buen hotel

Nota de Tripadvisor 5.0/5

Pablo E En pareja - Valoración certificada de TripAdvisor

Un hotel situado en una zona industrial y comercial cerca del centro de la ciudad, unos 10 minutos en coche. El hotel tiene un montón de servicios, incluida una piscina. La habitación muy grande con una gran cama y un baño amplio. Todo muy limpio y con una decoración moderna y atractiva. El personal muy eficiente y siempre dispuesto a ayudar al cliente, además siempre sonrientes. Nos ha gustado todo mucho y hemos tenido una estancia maravillosa.

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Calificaciones de nuestro hotel de usuarios de otras webs

  • 262 opiniones 8.7/10 Ubicación
  • 687 opiniones 6.6/10 Habitación
  • 742 opiniones 8.6/10 Servicio
  • 7 opiniones 2.6/10 Internet
  • 351 opiniones 8.4/10 Ambiente
  • 326 opiniones 8/10 Desayuno
  • 241 opiniones 7.7/10 Instalaciones
  • 201 opiniones 6.8/10 Limpieza

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