Hotel - Mercure Bilbao Jardines De Albia
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Mercure Hotel

Mercure Bilbao Jardines De Albia

Calle San Vicente 6 
48001  BILBAO
SPAIN

312 reviews
TripAdvisor Rating Based on 312 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Reduced mobility rooms
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • 100% non-smoking hotel
  • Early Check In

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early Check In

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

  • 138 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • Crib on request
    • WIFI in your room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bilbao Jardines De Albia

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 312 reviews
Vicfromvan 2017/05/14
« Brief but lovely stay in Bilbao »

One of the better Mercure hotels I've stayed in. Staff was very pleasant and accommodating and the room was a good size with all the usual amenities one might hope for. Gym was a tiny bit sparse but not a problem as we were only there for one night. Hotel is very central and only 10-15 min to the Guggenheim. Would stay here again.

Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Thank you so much Vic for your positive review. Please do come back! Kind regards, Isabelle Gorgue

V563QXjamesb 2017/04/05
« Bilbao »

Excellent hotel in a good location, close to old town and commercial district bars and restaurants. The staff, rooms and facilities were great. We particularly enjoyed the spa at the hotel. Overall a great stay.

Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Thank you James for the comment. We look forward to having you again! All the best from Bilbao, Isa G.

k0echlin 2016/11/14
« noisy and no signposts in English »

The hotel is well positioned in the centre, but at the time of my stay it had a team of young people from Thailand who played games and made noise in the corridors outside bedrooms for over 2 hours until past 11:30pm when I called hotel reception to inform them of the loud behaviour for them to act. Are there no security systems to watch the corridors? The phone in the room was not working, so used my UK mobile to make the call. Toilet door was not closing properly and clearly has been forced into closing many times scraping the marble (room 211) - a quick fix would be to shave the bottom of the door! All signs in the hotel are in Spanish only. Parking was stressful as badly signposted for exit. I travel a lot and stay in 4-5 star hotels regularly. I had to question why this one had 4 stars apart from access to city centre and a nice little bar in the centre of the foyer.

Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Dear Sir or Madam, We take your comment very seriously and will look into room 211 for the various issues you've mentioned. We have a security system that allows us to ensure that guests coming in and out of the hotel are controlled. We are very sorry that a group of young people disturbed, and that a combination of element made your stay not to the 4 stars standard expected. However I can asure you that this is not the norm. Please, for your next stay in town, contact reception and mention my name as well as your previous stay experience. We will make sure that you change your mind about our hotel. Best regards, Isabelle G.

ChristosBP 2016/10/24
« Friendly and Flawless »

The hotel is excellently located, very presentable and offering friendly, personal and professional service. All reception staff has been extremely helpful and very accommodating to our every need, making us feel welcome and cosy. I would most definitely recommend having the buffet breakfast, for the large variety and superlative quality of every single item on offer.

Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this review

Dear Christos, Thank you very much for your stay in the Mercure Bilbao. We are very pleased to know you enjoyed in our hotel and you feel very welcome. We are really focus on the fresh and variety breakfast buffet. We look forward to seeing you back in Bilbao.

philrturner 2016/09/23
« Excellent Stay »

The hotel is very nice and great staff and excellent rooms- perfect location. Bear in mind there is a charge if you park your car in the hotels car park. Only negative is the breakfast room seemed small for the size of the hotel.

Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Dear Phil, Thank you for taking the time to write a review on the Mercure Bilbao Jardines de Albia. We apologise if you experienced a high affluence at the time of your breakfast. Still we hope that you'll will select the Mercure Bilbao Jardines de Albia for your next stay in this fantastic city. Best regards, Isabelle G.

SERGIY K 2016/08/28
« City with a wonderful energy! »

Stylish hotel in the center of Bilbao, beautifully decorated rooms, small but very convenient. Good breakfast with champagne, a nice restaurant for dinner with tasty meat dishes! A very pleasant and attentive staff, thank Diego for the concern and support!

Sito P, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Dear Sergi, Thank you for the personal note, we'll pass on your positive feed-back. We hope that you'll feel the need to come back and enjoy our beautiful city soon. Best regards, Isabelle G.

Worcreviewer 2016/08/26
« Good location and very friendly and helpful staff »

Good location for Bilbao sightseeing. Very helpful and friendly staff at reception, the bar and at breakfast, and particularly good with our children who are 8 and 10. I would return if I go back to Bilbao. Good value for a family room too and not too cramped. Unlike other hotel chains we've stopped in.

Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Dear Sir or Madam, We've put a lot of effort in our family rooms, so we're glad you enjoyed them! Please do come back :) Best regards, Isa Gorgue.

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