Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 2,011 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,011 reviews

TripAdvisor Rating  4.5/5  482 reviews

Well located

Customer review rating 4.5/5

Jose L. Families - Confirmed reviews ALL

Excelente service

Estimada ISABEL JAURRIETA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Juan Carlos Valencia Bertin Gerente General

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was good as always, but the food of the restaurant wasn’t the same as the other years. The food was the same all the time an to much fat.

Estimada JOHANA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Juan Carlos Valencia Bertin Gerente General

Great hotel, location, installations and service

Customer review rating 4.5/5

Santiago C. Families - Confirmed reviews ALL

I loved my stay at Mercure, all the personal was very kind and happy, it seems they were actually glad to work there. I think the best part of a hotel is the people and the energy of the place, and both of them were great. Keep focusing on having happy workers and you will continue having a great hotel. Just 3 small things that you can improve: 1. The pool was looking dirty on Monday and Tuesday nights, some visible points in the pool had strange liquids, with white color and kind of soupy 2. One day at the restaurant we asked for the baby seat and our baby had breakfast with us there. After we got her out, she was smelling pretty bad, like urine. It seems some kid before her without a diaper on peed on it and it wasn't cleaned. 3. The cover of the card reader from our room fell off a couple times, we put it back on, but it kept falling. It's not something very relevant but it makes it feel cheap, which doesn't get in sync with the rest of the hotel

Dear SANTIAGO C. URREA, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

Right next to the beach; excellent facilities

Customer review rating 4.5/5

Michael S. Couples - Confirmed reviews ALL

My partner and I stayed for four nights and I was upgraded due to my status. We asked for a late check-out and this request was gracefully granted. Thank you for a wonderful stay - if we are in Santa Marta again we will definitely consider your hotel again.

Dear MICHAEL PHILLIP S., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

Overall very good

Customer review rating 4.0/5

Sebastian O. Friends - Confirmed reviews ALL

The stay was in general very good, service was nice at the restaurant and pool bar, the food was very good and cleaniless awesome. The only 2 comments I have is: 1. Make the towels change easier to do, if the guest leaves the towels on the floor simply change them, if not just fold them and leave them there. Don't fold and leave the towels on the floor, makes no sense. 2. The checkout should be easier, meaning, don't leave anything in the minibar if you have to check consumption after, this only make everything slower and painful, most of the times guests don't do it with enough time, plus, no one likes to wait until all the rooms are being checked. Leave whatever the hotel is willing to give as courtesy.

Dear SEBASTIAN O. CALDERON, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

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Other web-users rate our hotel

  • 546 reviews 9.1/10 Location
  • 669 reviews 7.2/10 Room
  • 1,273 reviews 8.7/10 Service
  • 28 reviews 6.2/10 WiFi
  • 547 reviews 5.8/10 Food
  • 361 reviews 7/10 Breakfast
  • 354 reviews 8.4/10 Beach
  • 328 reviews 7/10 Cleanliness

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