ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 971 reviews

Best price
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ibis budget Luzern City - Image 1
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KELLERSTRASSE 6, 6005 LUZERN, Switzerland

Description

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Breakfast from 6:30 - 10:30 a.m. (weekdays), Breakfast from 6:30 - 11:00 a.m. (weekends)

  • Participant in the ibis Business Card Program

Our accommodation(s)

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Telephone
Fax +41 41 367 80 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  971 reviews

TripAdvisor Rating  3.5/5  1,888 reviews

Gets the job done.

TripAdvisor rating 4.0/5

chalouisduletz Couples - TripAdvisor review

Pros: Reasonably priced for an expensive city with few budget options. Clean. Friendly staff. Fairly convenient location adjacent to public transportation and a grocery store. Cons: Zero closet space, only two small coat hooks, so plan on living entirely from your suitcases on the small floor area. Separate shower and toilet stalls but the sink is part of the room with tiny counter space. Variable internet connection.

Good location, large family rooms

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a lovely visit.

Staff behaviour

Customer review rating 0.5/5

Sanoj A. Couples - Confirmed reviews ALL

Rude behaviour of some of the staffs at kitchen & front office. We have asked for charging of our mobile phone after check-out, male staff at front desk denied it.

Dear Sanoj A., we sincerely apologize for the unpleasant experience you had with our staff. Providing charging services after check-out is against our hotel policy. We will address the behavior of our staff to ensure it does not happen again. Thank you for your feedback. Goodbye from ibis budget Luzern City.

Not worth the price

Customer review rating 2.5/5

Divyaa K. Families - Confirmed reviews ALL

Beds were not comfortable, rooms were not cleaned properly, lack of storage facilities etc. The price they charge is so high as compared to the facilities provided by them.

Dear Divyaa K., thank you for sharing your feedback. We apologize for the inconvenience you experienced with the comfort of the beds and cleanliness of the rooms. Your comments are valuable to us, and we will address these issues internally. We hope to have another opportunity to host you. Warm regards, ibis budget Luzern City.

Very basic - not integrated with Accor benefits

Customer review rating 1.5/5

Abhi Couples - Confirmed reviews ALL

The rooms are very small, and Accor benefits are nonexistent, with guest service/interaction reflecting this. I understand it's Ibis Budget, but the prices are quite high. Although breakfast is expensive, it's very basic, and it's non-refundable if you check out early. It's better to pay a bit more and avoid this.

Dear Abhi, thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. At ibis budget Luzern City, we strive to provide a budget-friendly accommodation option. We regret if the room size and Accor benefits did not meet your expectations. Regarding breakfast, we offer a competitively priced selection to cater to different preferences. Your comments are valuable, and we will use them to improve our services. We hope to have another opportunity to welcome you. Best regards, ibis budget Luzern City

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Other web-users rate our hotel

  • 1,824 reviews 8.7/10 Location
  • 2,332 reviews 4.4/10 Room
  • 1,395 reviews 8.2/10 Service
  • 67 reviews 7.7/10 WiFi
  • 1,445 reviews 2.6/10 Comfort
  • 798 reviews 7.7/10 Breakfast
  • 717 reviews 7.1/10 Cleanliness
  • 218 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.