ibis budget Charleroi Airport 1 star

Customer review rating (ALL Rating) 4.1/5 1,115 reviews

Best price
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33, Avenue Jean Mermoz, 6220 CHARLEROI, Belgium

Description

Hotel extras

  • Airport shuttle service available

  • Visit Brussels in less than an hour

  • Park, Sleep & Fly package on offer

  • Closed and secured car park

  • 100% non-smoking hotel

Our accommodation(s)

Hotel location

ibis budget Charleroi Airport

33, Avenue Jean Mermoz
6220 CHARLEROI
Belgium

GPS:50.474255, 4.482537

Telephone
Fax +32 71 37 44 67

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,115 reviews

TripAdvisor Rating  3.5/5  994 reviews

Good service and great price

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

Convenient location and great service.

Dear Robert, We appreciate the time you took to provide this review. We are delighted to hear that you appreciated our convenient location and found our pricing to be great. We hope to welcome you back. Best wishes, Christophe ARTELS, Hotel Manager

Airport hotel

Customer review rating 2.5/5

Kirsty Families - Confirmed reviews ALL

Budget hotel, yes - very basic. However, I paid only 20 euros more for a night in Ghent and got a luxury room in comparison. Son used bunk bed - very difficult to use as the rungs of the ladder were sore on the feet. Chose this for the location (near airport) but difficult to find on foot - directions had us going all over the place. Need clear instructions on how to navigate as I can see others have had the same problem. I feel like it’s a deliberate attempt to force people to use taxis. Staff were nice though! Very courteous.

Dear Kirsty, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport. We are pleased to hear that you found our staff courteous and our proximity to the airport convenient. We appreciate your suggestion for clearer walking directions and will consider how we can better assist guests in navigating to and from the airport. We regret to hear about the challenges you faced in finding the hotel on foot and the confusion upon arrival with the locked gates. We are committed to providing a welcoming and accessible environment for all our guests, and thank you for bringing this to our attention. We also take note of your comments regarding the comfort of the bunk bed and the quality of the shower cubicles. While our aim is to provide practical and affordable accommodation, we understand that the comfort of our guests is paramount. We look forward to welcoming you back for another pleasant stay. Best wishes, Christophe ARTELS, Hotel Manager

Very friendly staff, but thats the only good thing i'm afraid.

Customer review rating 2.5/5

Randy Families - Confirmed reviews ALL

The staff is extremely nice and accommodating. There was a weird smell in our room, and whitout hessistation they gave us another one. The next day i lost my keycard and again, this was no problem. but the room... the bad was very hard, like a wooden plate hard, the pillows where smaller than my head. The shower door didnt close and the heat indicator was in the wrong way. The vending machines where as good as empty. We didn't consume any breakfast. But again, the people working there where all very nice and friendly.

Dear Randy, We appreciate the time you took to provide this feedback. Your kind words about our staff are truly appreciated, and we are glad to know that they contributed positively to your experience. We regret to hear about the issues you encountered with the room odor and have taken note of this concern. Please rest assured that our housekeeping team is dedicated to maintaining a clean and welcoming environment for all guests. In regards to the bed comfort and the shower privacy, we aim to provide accommodations that cater to a variety of preferences, and we're sorry to hear that these aspects did not meet your expectations. Our room descriptions aim to provide clear information about the layout and amenities, and we apologize if there was any confusion. Concerning the vending machines, we endeavor to keep them well-stocked and we will look into this matter. Finally, we understand that the shuttle service to the airport may have caused some inconvenience, and we apologize for any lack of clarity; we strive to offer reliable transportation options for our guests. It would be a pleasure to welcome you again. Best regards, Christophe ARTELS, Hotel Manager

Bad service

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Stayed one night had another booking for one night before flight return got email hotel cancelled reservation When phoned was told management cancled reservation due to complaints Both me and my son where in bed sleeping all night and feel we have been subject to miss associated with others If persons who disrupt hotel and was advised police had been at hotel I was not aware and if police had been at hotel why did persons not get removed at that time I will not recommend this hotel to any person

Dear Guests, Thank you for taking the time to review your visit. We are disheartened to hear about your less than satisfactory experience at our establishment. While we strive to provide the utmost service, it appears we fell short during your visit. It is our aim to offer a restful night's sleep, and we regret to learn that the bed comfort did not meet your expectations. Additionally, we understand the importance of maintaining our rooms and bathrooms to the highest standards, and we are saddened that you found these aspects lacking. Nevertheless, the facts of which we have become aware and you and your group of friends have behaved in a way that could not be tolerated for the reason why your booking has been cancelled by our services We take all feedback seriously, and we want to assure you that our management team's intention is always to treat our guests with the utmost respect and care. To hear that you felt otherwise is concerning, and we extend our sincerest apologies for any discomfort this may have caused. Our breakfast offerings and housekeeping services are designed to provide a convenient and enjoyable start to the day, and we lament to hear that we did not hit the mark for you. We also acknowledge your comments regarding the lack of restaurant/bar facilities and the experience upon departure, and we will take them into consideration as we continually work to enhance our guest experience. Please be assured that cleanliness and sustainability are typically areas where we receive positive remarks, and your feedback stands as an important reminder for us to consistently maintain our high standards. Lastly, we would like to address the reservation cancellation, which is indeed an unusual circumstance. We endeavor to accommodate all our guests and manage bookings with fairness and transparency. Your experience in this regard is truly regrettable, and we empathize with the inconvenience this has caused. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Christophe ARTELS, Hotel Manager

good stay

Customer review rating 5.0/5

M. F. H. Business - Confirmed reviews ALL

well located near the airport and very welcomed staff so make a short good stay

Dear M., Thank you for sharing your positive review. We are delighted to know that our proximity to the airport contributed to the convenience of your trip and that our team's welcome made a lasting impression. Your satisfaction with the cleanliness of our hotel and our commitment to sustainable initiatives is greatly appreciated. It is always encouraging for us to learn that our efforts to provide a comfortable and eco-friendly environment are recognized by our guests. We take pride in offering a well-located and welcoming setting for all our visitors, and it's rewarding to hear when we've succeeded in making a guest's stay enjoyable. We look forward to a return visit from you in the future. Best wishes, Christophe ARTELS, Hotel Manager

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Other web-users rate our hotel

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  • 1,430 reviews 3.1/10 Comfort
  • 689 reviews 7.4/10 Cleanliness
  • 578 reviews 7.4/10 Breakfast
  • 34 reviews 3.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.