Pullman Melbourne City Centre 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.4/5 3.035 Bewertungen

Bestpreisgarantie
Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Australien

Beschreibung

Hotel-Extras

  • Das ideale Ziel für Arbeit und Vergnügen im Herzen von Melbourne.

  • Entdecken Sie Melbournes zahlreiche Angebote wie Restaurants und Mode vor Ihrer Haustür.

  • Die 204 großzügigen Gästezimmer spiegeln die innovative Kreativität Melbournes wider.

  • Club Lounge und Room 1954 auf Etage 15 mit toller Aussicht für Gäste u. Privatveranstaltungen.

  • Voll ausgestattetes, hochmodernes Fitnessstudio

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Lage des Hotels

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Australien

GPS:-37.812876, 144.96526

Tel
Fax +61 3 9663 4711

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice
In der Nähe
  • Parkplatz

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.4/5  3.035 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  200 Bewertungen

Zertifikat für Exzellenz 2023

Average at best - certainly not 5 star

Note Tripadvisor 2.0/5

paul h Zertifizierte TripAdvisor Bewertung

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Note Tripadvisor 5.0/5

Sharon H Paare - Zertifizierte TripAdvisor Bewertung

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Note Tripadvisor 1.0/5

Paul G Paare - Zertifizierte TripAdvisor Bewertung

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

Note Tripadvisor 1.0/5

Sid X Zertifizierte TripAdvisor Bewertung

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

mitten drin und sehr gepflegt

Note Kundenmeinungen 4.5/5

Eva L. Familien - Bestätigte Mitteilungen ALL

Rundum zufrieden. Sehr gepflegt. Das rundum sorglos Paket. Super Aussicht auf die Stadt. Sehr freundliches Personal. Nur Anfahrt zur Abholung war etwas erschwert. Und telefonisch war zur Buchung niemand zu erreichen.

Dear Eva L., Thank you for your positive feedback! We're thrilled to hear that you were completely satisfied with your stay and appreciated the well-maintained property, great view, and friendly staff. We apologize for any difficulty you experienced in reaching us by phone and for the challenges you faced in getting to the property. We value your feedback and will work on improving these aspects to make future stays even more seamless. We look forward to welcoming you back in the future. Warm regards, Alex Mihardja Executive Assistant

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

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  • 525 Bewertungen 8.4/10 Stimmung
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  • 381 Bewertungen 7.4/10 Frühstück

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (inkl. MwSt. und Kurtaxe) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.