سويس أوتيل مكة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 3,668 أراء

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سويس أوتيل مكة - Image 1
سويس أوتيل مكة - Image 2
سويس أوتيل مكة - Image 3
سويس أوتيل مكة - Image 4
وقف الملك عبد العزيز, شارع أجياد, 0 مكة, السعودية

الوصف

خدمات الفندق الإضافية

  • إنترنت لاسلكي مجاني

  • أماكن محدودة لوقوف السيارات

  • سهولة الوصول إلى الحرم الشريف

  • سهولة الوصول إلى أبراج مول

  • خدمة الغرف على مدار 24 ساعة

الإقامات المتوفرة لدينا

موقع الفندق

سويس أوتيل مكة

وقف الملك عبد العزيز, شارع أجياد
0 مكة
السعودية

نظام تحديد المواقع العالمي (GPS):21.418042, 39.825781

الهاتف
فاكس +966 12 571 8111

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مطعم
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

مطعم الرواد

يقدم مطعم الرواد بوفيه مفتوح طوال اليوم بتشكيلة واسعة من الأطباق العالمية والعربية. من الأطباق البحرية والمأكولات الهندية والصينية إلى مأكولات جنوب شرق آسيا وأوروبا، ويتخصص في الأطباق العربية مثل الأرز المندي وسمك الهامور المشوي والحلويات الشرقية وغيرها.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  3,668 أراء

تقييم TripAdvisor  4.5/5  3,342 أراء

Important stuff missing from the room but was never found again

ملاحظة Tripadvisor 1.0/5

666rizwanr العائلات - تقييم TripAdvisor المعتمد

Hello . I have stayed in your hotel two times in the last month . In my first stay: (Check in 29th March to 2nd April) Room no: 4010; I’ve lost several important belongings like my car key (Audi A6), watch ,baby’s warmer and my skin care stuff. I’ve complained about it when I came back on my next visit (Check in 11th April to 14th April) but your staff said that they did not find anything. I was very busy with my Praying schedule during ramadan and that is why I was unable to follow up properly although your staff should have informed the guests when they leave their belongings behind. On my second visit my wife’s wallet was missing from the room . She had emirates id and important bank cards in that along with a hefty amount of money . It was in the room throughout and we were unable yo find it when we were checking out . On asking again they did not find anything . The cleaning staff came to clean when we were not in the room almost all the time so maybe they took it . I travel alot and i have never experienced this in my life ever .

ANAS IS THE BEST!

ملاحظة Tripadvisor 5.0/5

Shahnawaz114 تقييم TripAdvisor المعتمد

The Swissotel Makkah is simply wonderful! This is thanks to their phenomenal service and care! (Huge credit goes to Anas!!!) I say this because during traveling, my mother and I became sick. So we ordered in-room dining for 2 nights, but received food without the utensils both times. One time, the server apologized, went back to get the utensils - but the food had become cold. The other time, the server basically said he didn't want to get the utensils. Then when he finally went to get the utensils, he never came back at all. Additionally, I called the operator to ask if someone could please bring facial tissue boxes to my room. After an hour, no one came. So I called again to check the status - but the operator yelled at me that the person will drop-off the facial tissue boxes in the next few minutes. That never happened at all. In fact after around 5 hours of waiting, we heard the cleaning team down the hallway, and went to them and they provided the items we needed. They were very courteous, caring, and not unfortunately did not receive any orders from the operator at all. After days of where I could not even leave the bed due to my condition, I went downstairs to the lobby and spoke with Anas. I told him all the issues we had dealt with. He was incredibly apologetic, empathetic, and was very eager to help resolve the matters. The first thing he did was send the most spectacuar, impressive, and beautiful meal you have ever seen to my room. I was literally speechless and amazed by the care displayed by him and his team. Also, he helped with arrangements for us to leave for the airport with the utmost convenience. And he made it very clear that we are not only guests - but family. And he and his team take great pride to display true hospitality, attention to detail, and any help the guest needs. Anas exemplifies class, empathy, care, and understanding the importance of the customer experience. As someone who has stayed at countless hotels around the world - I have never been so in awe of this level of care, compassion, ownership, knowledge, and class. It is incredibly evident to me that Anas is one of the jewels in the crown of Swissotel Makkah's and Accor's overall customer service and ethos, and is an incredibly invaluable asset for the organization. Based on this experience - I have recommended my friends, family, and contacts to stay at Swissotel Makkah solely due to Anas' stellar quality of service. Additionally because of all of his incredible help, I am now planning several more trips with family which I was not planning originally. There are great customer service professionals in every organization, but I have never been so thoroughly impressed, empowered, and enlightened from customer service experiences such as these. I hope the examples set by Anas' first class quality of care, service, and help are the benchmark for all services across not only at the Swissotel Makkah, but for every organization - regardless of industry.

Dear Shahnawaz, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our housekeeping service, we are grateful for your positive feedback towards our staff service that was helpful and glad that our Swiss Service has met your satisfaction. We will make sure to share your feedback with Mr. Anas personally, to keep up the amazing work. We take all reviews seriously to constantly improve our services, as your situation is far from our usual high standards, so would like to have an opportunity to investigate this further, your concerns about cutlery and room service have been forwarded to the concerned department as your comfort is our top priority. We are glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

SAIF & WALEED 10/10 SERVICE MADE MY HOLIDAY WELL WORTH IT. FROM HUZAIFA HUZAIFA

ملاحظة Tripadvisor 5.0/5

HKSpecialistcars تقييم TripAdvisor المعتمد

Start to finish very very very very good very impressed finished my Holiday very nice. Waleed at the front desk god bless him very pleasant polite young boy. Saif in concierge what a gentleman he helped us so much in luggage etc. I really appreciate these staff help Immensely they have made my trip 10/10

Dear Guest, thank you for taking the time to share your positive feedback about service. We will make sure to share your feedback with Mr. Saif, Mr. Waleed, and Mr. Huzaifa personally, to keep up the amazing work. We are waiting to serve again soon.

انصح بهذا الموقع

ملاحظة أراء العملاء 5.0/5

عبدالله ص. ا. الأزواج - تقييمات مؤكدة لفندق ALL

تعودنا الاقامة في هذا المكان لتميزه واطلاله على الكعبة وتعامل الطاقم سواء الاستقبال او الخدمات، وفي آخر اقامة لنا في العشر الاواخر من رمضان ١٤٤٥ كانت في الغرقة المجاورة امرأة تتوحم واخرى لديها قد يكون حساسية او ما شابه فلم نستطع حتى استخدام معطرات الهواء او اكل او شرب اي شيء له رائحة كالقرفة او ما شابه نرجو اخذ هذه الحالات بالاعتبار.

ضيفنا العزيز عبد الله، تشرفنا باستضافتكم وخدمتكم في مكة سويس اوتيل، نشكركم على مشاركتنا رأيكم الكريم واعجابكم بالموقع و وخدمة النظافة والاطلالة وخدمة الموظفين، سوف يتم مشاركة رأيكم حول الأستاذ عبد الله والأستاذ عبد العزيز لمواصلة عملهم المذهل. ونود إبلاغكم بأنه قد تم مشاركة رأيكم حول الرائحة مع الإدارة المختصة، كما ندعوكم في زيارة مقبلة لتجربة إقامة مميزة. دمتم بخير.

اقامه ممتازه

ملاحظة أراء العملاء 5.0/5

مجهول العائلات - تقييمات مؤكدة لفندق ALL

كل شي جميل ونظيف ومرتب اشكر موظفه الاستقبال رهف

ضيفتنا العزيزة نوال، نحن ممتنون لإبداء رأيك عن تجربتكم الخاصة حول بمكة سويس أوتيل. وسنشارك بتعليقكم الجيد مع الأستاذة رهف. نتشوق لخدمتكم مجدداً.

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.