فيرمونت ذا نورفولك 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 648 أراء

فيرمونت ذا نورفولك - Image 1
فيرمونت ذا نورفولك - Image 2
فيرمونت ذا نورفولك - Image 3
فيرمونت ذا نورفولك - Image 4

الوصف

خدمات الفندق الإضافية

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • خيارات طعام فريدة من نوعها من التراس التاريخي الشهير إلى مطعم شرائح لحم عضوي عصري.

  • 10 well-appointed meeting spaces, including an elegant ballroom

الإقامات المتوفرة لدينا

موقع الفندق

فيرمونت ذا نورفولك

00200, صندوق بريد 58581
نيروبي
كينيا

نظام تحديد المواقع العالمي (GPS):-1.278337, 36.815827

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  648 أراء

تقييم TripAdvisor  4.5/5  1,552 أراء

2023 شهادة تميّز

Great steaks @ Tatu Norfollk Fairmont

ملاحظة Tripadvisor 5.0/5

Escape19709930065 تقييم TripAdvisor المعتمد

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Awfull expirience in their restaurant!

ملاحظة Tripadvisor 2.0/5

Jens V تقييم TripAdvisor المعتمد

We dropped our luggage at the hotel in the morning - and they told us that they chekket us in. When coming back at 17.15 there was again a loooong waiting time. It appeared that our room was still not ready - and when we came to our room the cleaners were still there. We went to their pool - which unfortunately made white colors on swimming suits green/yellow - and the same happened with our grandchildrens white hair. This color could not be washed of. Hotel promised to give us info what to do (this documentation process involved 5 staff members and took more than half an hour) - but in spite of reminders we never received any feedback. In the evening we had a dinner in their terrace restaurant. The first hour there were more "waiters" than guests - and we had the same questions several times. We ordered 2 bottles of wine - and after 10 minutes the waiter came back with another wine as the first ordered was sold out. I said that then I assumed that we got this other wine at max the same price (it was not any of the cheapest on their list) - but reply was NO - if you want to know the price for this wine you have to scan the QR code on the table. I asked him to repeat that - and reminded him taht he was waitor at a 5 star hotel, where some service was expected - but he just repeted that he did not know the price and I should scan the Code!! As I then found out that this replaced wine was much more expensive than the original ordered wine I decided to go for a different one. The food was very poor. Pasta was cooked to dead and almost cold and some of the other dishes were also semi warm only. And by the way we (8 people) did not at all get our main course at the same time. PS : A week after our visit I wrote an Email with above Info to the Hotel - they replied taht they would investigate and answer me back, but now 3 weeks later I have heard nothing!!

Dear 914jensv, We sincerely apologize that you have not heard back from us since you wrote to us regarding the multiple inconveniences you faced during your recent stay with us. These lapses are certainly not up to our usual standards, and we deeply regret the discomfort caused and the disappointments you encountered. Your feedback is invaluable to us, and rest assured that we have addressed all these matters internally to prevent such occurrences in the future. We appreciate your patience, understanding, and honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

موقع ممتاز

ملاحظة أراء العملاء 5.0/5

مجهول المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

كانت تجربة جميلة جداً وكان الخدمة ممتازة جداً .. لكن للأسف حصل لي ظرف طارئ وأضطررت إلى الخروج المبكر مع العلم أنني لم أستفد من اليوم الأخير، وأعلم أن الحجز غير مستدر لكن للظوف أحكام 🥺

Dear Mr. A., Thank you for sharing that you had a nice experience during your stay with us. We are delighted to hear that you enjoyed excellent service from the team. We apologize for the unforeseen circumstances that led to your early departure. We fully understand those circumstances and hope that you will be able to enjoy a complete stay on your next visit. We look forward to welcoming you back. Kind regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk team

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the m

ملاحظة Tripadvisor 5.0/5

MAHLET W تقييم TripAdvisor المعتمد

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the meeting on behalf of the Bank and would like to share my first experience which is also the feedback of the meeting participants. Pleasant, efficient, Flexible, and very timely services provided. We thank the leadership that Ms. Patricia Dede has shown in the successful completion of the meeting. Thank you to the teams

Dear mahletw2024, Thank you for sharing your first experience and the feedback from the meeting you coordinated at our hotel. We are thrilled to hear about the pleasant, efficient, flexible, and timely services provided to you and the meeting participants. Your kind words about Ms. Patricia Dede's leadership are truly appreciated. We are grateful for your recognition and look forward to welcoming you back for future events. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Fantastic Property!

ملاحظة Tripadvisor 5.0/5

Doug F Couples - تقييم TripAdvisor المعتمد

Fantastic place. Awesome service and amazing game drives. From our welcome to our departure, the staff saw to our every need and wish. The boat ride on the river was marvelous. Seeing the hippos on our first day exceeded our expectations. The monkeys, warthogs and bush bucks are everywhere!

Dear Mr. Doug F, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying the exceptional service and game drives. Your kind words about our team's attentiveness from your arrival to departure mean a lot to us. It is wonderful to know that you had a marvelous time on the boat ride and encountered various wildlife during your stay. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

بالاشتراك مع TripAdvisor

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