فيرمونت ذا نورفولك 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 657 أراء

نضمن لكأفضل سعر
فيرمونت ذا نورفولك - Image 1
فيرمونت ذا نورفولك - Image 2
فيرمونت ذا نورفولك - Image 3
فيرمونت ذا نورفولك - Image 4
00200, صندوق بريد 58581, 00200 نيروبي, كينيا

الوصف

خدمات الفندق الإضافية

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • خيارات طعام فريدة من نوعها من التراس التاريخي الشهير إلى مطعم شرائح لحم عضوي عصري.

  • 10 well-appointed meeting spaces, including an elegant ballroom

الإقامات المتوفرة لدينا

موقع الفندق

فيرمونت ذا نورفولك

00200, صندوق بريد 58581
00200 نيروبي
كينيا

نظام تحديد المواقع العالمي (GPS):-1.278337, 36.815827

الهاتف
فاكس +254 20 2216796

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  657 أراء

تقييم TripAdvisor  4.5/5  1,554 أراء

2023 شهادة تميّز

Staying at Fairmont Hotel

ملاحظة Tripadvisor 1.0/5

Mária S تقييم TripAdvisor المعتمد

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Amazing stay

ملاحظة Tripadvisor 5.0/5

abdoha667 تقييم TripAdvisor المعتمد

Amazing stay with amazing front desk team. I would like to share my appreciation to Ms. Mary and Mr. George from the front desk team. They have changed the concept of the customer service to an extra level of service. The hotel is amazing and the location is not that far from the airport.

Dear Mr. Saaidi, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had an amazing stay and that our front desk team, especially Ms. Mary and Mr. George, provided exceptional service. Your recognition of their efforts truly motivates us. We are delighted that you found our hotel amazing and conveniently located. We look forward to welcoming you back for another amazing experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Great steaks @ Tatu Norfollk Fairmont

ملاحظة Tripadvisor 5.0/5

Escape19709930065 تقييم TripAdvisor المعتمد

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Awfull expirience in their restaurant!

ملاحظة Tripadvisor 2.0/5

Jens V تقييم TripAdvisor المعتمد

We dropped our luggage at the hotel in the morning - and they told us that they chekket us in. When coming back at 17.15 there was again a loooong waiting time. It appeared that our room was still not ready - and when we came to our room the cleaners were still there. We went to their pool - which unfortunately made white colors on swimming suits green/yellow - and the same happened with our grandchildrens white hair. This color could not be washed of. Hotel promised to give us info what to do (this documentation process involved 5 staff members and took more than half an hour) - but in spite of reminders we never received any feedback. In the evening we had a dinner in their terrace restaurant. The first hour there were more "waiters" than guests - and we had the same questions several times. We ordered 2 bottles of wine - and after 10 minutes the waiter came back with another wine as the first ordered was sold out. I said that then I assumed that we got this other wine at max the same price (it was not any of the cheapest on their list) - but reply was NO - if you want to know the price for this wine you have to scan the QR code on the table. I asked him to repeat that - and reminded him taht he was waitor at a 5 star hotel, where some service was expected - but he just repeted that he did not know the price and I should scan the Code!! As I then found out that this replaced wine was much more expensive than the original ordered wine I decided to go for a different one. The food was very poor. Pasta was cooked to dead and almost cold and some of the other dishes were also semi warm only. And by the way we (8 people) did not at all get our main course at the same time. PS : A week after our visit I wrote an Email with above Info to the Hotel - they replied taht they would investigate and answer me back, but now 3 weeks later I have heard nothing!!

Dear 914jensv, We sincerely apologize that you have not heard back from us since you wrote to us regarding the multiple inconveniences you faced during your recent stay with us. These lapses are certainly not up to our usual standards, and we deeply regret the discomfort caused and the disappointments you encountered. Your feedback is invaluable to us, and rest assured that we have addressed all these matters internally to prevent such occurrences in the future. We appreciate your patience, understanding, and honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

موقع ممتاز

ملاحظة أراء العملاء 5.0/5

مجهول المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

كانت تجربة جميلة جداً وكان الخدمة ممتازة جداً .. لكن للأسف حصل لي ظرف طارئ وأضطررت إلى الخروج المبكر مع العلم أنني لم أستفد من اليوم الأخير، وأعلم أن الحجز غير مستدر لكن للظوف أحكام 🥺

Dear Mr. A., Thank you for sharing that you had a nice experience during your stay with us. We are delighted to hear that you enjoyed excellent service from the team. We apologize for the unforeseen circumstances that led to your early departure. We fully understand those circumstances and hope that you will be able to enjoy a complete stay on your next visit. We look forward to welcoming you back. Kind regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk team

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 114 أراء 8.6/10 الموقع
  • 239 أراء 7.3/10 الغرفة
  • 461 أراء 9.2/10 الخدمة
  • 17 أراء 4.7/10 إنترنت
  • 164 أراء 8.9/10 وسائل الراحة
  • 98 أراء 9.5/10 الإفطار
  • 77 أراء 7.1/10 مستوى النظافة
  • 47 أراء 4.2/10 القيمة مقابل المال

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جميع فنادقنا في نيروبي

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.