Mercure Oxford Eastgate Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 907 أراء

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.752201, -1.249124

الهاتف
فاكس +44 1865 794163

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • خدمة نقل بالحافلة
  • مطعم
  • وافاي
  • مكيف
  • وجبة الفطور
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

EASTGATE BRASSERIE

الصورة غير التعاقدية

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  907 أراء

تقييم TripAdvisor  4.0/5  1,867 أراء

0/5 - Better off at Travel Lodge!

ملاحظة Tripadvisor 1.0/5

7Marilyn تقييم TripAdvisor المعتمد

The only good thing about this hotel is the location. Just spent two nights at The Mercure Eastgate and were very disappointed with many aspects. We paid £170 per night. The bedrooms and corridors are in need of refurbishment. Quite frankly we have never seen such dull, badly lit and poorly decorated corridors. Our bedroom was a reasonable size but badly needed refurbishment - paintwork on the doors, doorframes, windows and walls was chipped and scruffy. The window frames look as though they haven’t been cleaned for years. The furniture and wardrobe doors were marked, chipped and scuffed. The air conditioning did not work and the windows could only be opened a couple of inches. The bed needs replacing and the quality of the duvet, pillows and bedding were the cheapest we have ever experienced in any hotel we have ever stayed at. We requested different pillows which were supplied for night 2. One of the towels was frayed. Now to breakfast! The so-called continental breakfast was very poor - the small selection of cold meats and cheese were dry (probably because the selection had been displayed for an hour or more and uncovered), the minimal selection of croissant and ‘pastry’ had either been baked the night before or very early that morning. Stogey and dry! The ‘hot’ breakast was extremely poor due to the fact that none of it was hot!!!!! The scrambled egg was rubbery, congealed and cold. We left it after two mouthfuls! We complained to the restaurant manager who assured us that our breakfast the next morning would be cooked to order. However this didn’t go exactly to plan as no one came to take our order, but instead plated up full breakfasts suddenly arrived. Unfortunately most of the breakfast items were left because once again it was not hot enough. No staff approached us to check if we were satisfied. We had given up by this time. We checked out and sat for a short while in the lounge area. We attempted to use the toilets in this area only to find the door had not been unlocked by staff. We then had to ask reception to unlock the toilet door. Staff appear to be disinterested and untrained. In all we were extremely disappointed with the hotel facilities and staff. We definitely would not recommend the hotel to anyone.

Dear Marilyn, I am disappointed to read your review and for not having had the opportunity to discuss your stay with you in person. It is certainly not our aim to fail to meet our guest expectations. We do have a programme of planned maintenance which we conduct and we are working through all our rooms continuously. I am sorry that on this occasion breakfast was not as you would expect and we are working on improving our display and equipment for our hot items, this is one of our priorities. I am sure if you did return your experience would demonstrate an improvement. Kind regards Jason General Manager

Good location and good value hotel

ملاحظة Tripadvisor 4.0/5

Laurent315945 تقييم TripAdvisor المعتمد

Accommodation is very expensive in Oxford (we stay often). This hotel was the best value we found. Well located at end of High Street, and our room overlooked Merton College. Smallish room, but had everything we needed incl fridge and was quiet considering the location - just off the High Street, We booked room only and had breakfast on the first morning at the Queens Lane Coffee House over the road. Was expensive so for the 2 other days we had breakfast in the hotel. Food and coffee was not very hot, but perfectly adequate, and there was plenty on offer. Our room was on the second floor and we appreciated the lift. Staff were at all times efficient and polite. We didn’t try bringing the car into Oxford - we know the problems - so always use Park and Ride, Queens Lane stop is handy for this hotel, overall a good stay, and would book here again.

Dear Laurent, Thank you for taking time to post a review. Glad that you found us to be good value for your stay in Oxford. Thank for the positive comments in regard to location and breakfast. Great to see you had a good stay and that you would choose to stay with us again. Hope to see you soon. Kind regards Jason General Manager

Cleanliness needs improvement

ملاحظة Tripadvisor 3.0/5

nd55 تقييم TripAdvisor المعتمد

Great location in the High Street. It has three floors with lift only to the second floor. This implies you have to carry your luggage by the steep stairs without help. The single room with a large desk and a small but well used bathroom. It has a small closet where the coffee maker and cups are located, so there is little space to hang clothes. The breakfast is expensive (12) considering the food variety. Unfortunately the cleanliness is deficient. I found the bathroom litter with the last guest's things and a hair in the shower. Disgusting and unacceptable. I travelled a lot in several continents but this is the first time I faced this issue in a hotel of that category. I also realized the lower sheet was not correctly ironed. Well, this is what I prefer to think..... The receptionist told me that they would clean the room, implying that they did not plan to do so if I had not said anything. The sheet was not changed.

Dear nd55, Thank you for taking time to post a review of your stay. Due to the age and restriction of the building the lift does only service the first and second floors. I am pleased that the facilities provided matched your expectations, however I am sorry that the room was not to the required standard upon your arrival. Thank you for giving us the opportunity to resolve this for you. Thank you for choosing to stay with us on this occasion and hope that you would consider us again. Kind regards Jason General Manager

Very nice City Centre Hotel

ملاحظة Tripadvisor 4.0/5

DavidT0001 Couples - تقييم TripAdvisor المعتمد

Nice room, good breakfast and excellent location. Only problem is difficulty of accessing by car, there are no instructions on the website and reception was unable to help over the phone! Ended up parking 10 minuts away and walking.

Dear David, Thank you for reviewing your recent stay. We only have minimal parking at the hotel, am sorry that the information on our website is lacking, we will look into this and update our info. Glad that overall you had a good stay. Kind regards Jason

Lovely birthday stay

ملاحظة Tripadvisor 5.0/5

Yas52 تقييم TripAdvisor المعتمد

My daughter treated me to a birthday stay here. We had stayed previously and really liked it. Masood and Keval really looked after us and gave us an upgrade to a premium room. It was very comfortable and the breakfast was also very generous and delicious witha range of continental and cooked options. The hotel is just off the High Street, so is very central. Great team and a perfect stay.

Dear Yas, Thank you very much for your review and 5 out of 5 rating. So pleased you had a lovely birthday stay and thanks for choosing us for this special occasion. Hope you will stay with us again. Kind regards Jason

بالاشتراك مع TripAdvisor

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