فندق إيبيس مول الإمارات دبي 3 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 905 أراء

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الشارع 2 أ, البرشاء هايتس, صندوق بريد رقم 283825, 283825 دبي, الإمارات العربية المتحدة

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  • على بُعد بضع دقائق سيرًا على الأقدام من مول الإمارات

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  • يقع في قلب منطقة الأعمال والترفيه في البرشاء

  • بضع دقائق من محطة مترو دبي

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موقع الفندق

فندق إيبيس مول الإمارات دبي

الشارع 2 أ, البرشاء هايتس, صندوق بريد رقم 283825
283825 دبي
الإمارات العربية المتحدة

نظام تحديد المواقع العالمي (GPS):25.116528, 55.196111

الهاتف
فاكس +971 4 382 3001

الوصول والتنقل

خدمات فندقية

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في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

AMICI ITALIAN RESTAURANT

مطعم أميتشي الإيطالي، حيث يلتقي الأصدقاء. يمكن للضيوف تذوق المأكولات الإيطالية الأصيلة حيث يعرض Amici رحلة bistronomic في مكان غير رسمي. يمكن للراغبين في الاستيقاظ الاستمتاع بوجبة الإفطار من 4:00 ص حتى 6:30 ص ثم من الساعة 10:00 ص حتى 12:00 ظهرًا.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  905 أراء

تقييم TripAdvisor  4.5/5  2,575 أراء

2024 شهادة تميّز

HOTEL THAT COULD NOT CARE LESS ABOUT ITS CUSTOMERS

ملاحظة Tripadvisor 1.0/5

raymondx179 تقييم TripAdvisor المعتمد

This is a formal complaint: on 26/04, after 12 hours flight, arrived at this hotel and it was closed due to floods that happened in dubai a week before. No one took a minute to contact me prior to my arrival, prior to my flight to let me know in advance they could not honor the booking so I could make changes in advance. no email, no call.... When arrived after 12 hours travel and a night in a plane, i found a closed hotel, with a few people wandering inside, no-one took notice of care of a client trying to understand why the hotel he booked in was closed... And then It became very clear why no one called in advance : one hotel staff told me I could move me in their sister hotel the ibis Deira. ( 20 km away on the other side of the city, same owner obviously... looks like the client is definitely the last priority...). I then complained and asked to be moved to the ibis al Barsha that is only a couple of km away, and explaining the location choice had been made for a reason, they made the arrangement... Then went to that ibis (at my own cost and after wasting another hour discussions). checked in for the same dates and paid, and gave again my loyalty card nb, yet the stay is not reflecting on my account.... I look forward a formal apology as this is not acceptable that a customer is not contacted prior to check in when the hotel has closed and cannot honor the reservation, and also, I am still to receive the credits of the due loyalty points for that stay. after 4 stays in that hotel in the last year, it shows really how they care about customers...

Worst experience with closed hotel and no communication

ملاحظة Tripadvisor 1.0/5

samitdeb المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I wanted to give it a zero or negative if possible. I booked this property solely because of attending an event at Madinat Jumairah sometimes in mid April for 4 nights. When i finally landed in Dubai today on 5th May and reached the hotel to my horror it was deserted. Then a secuty officer appeared and took me to the next door property at novotel suites - i was told both properties are closed and they are shifting the guests to one of yheor other property which is 20 km distant at Deira amd which will easily take 45 mins to an hour to reach. They explained ablut the damage due to rain and these properties were closed since mid april. While i understand that those damages,closures beyond theor control what was extremely disguisting was no prior intimation to the guests with cancellation option in which case we could have taken a cal either to take refund and book a property near the event or continue with their lroperty in that super remote place - they just left a very junior staff Zeeshan who has no clue or cant justify an action from his senior management. This is the worst experience and communication seen anyehere in a decent brand like accor - on top of this when i enquired if they will arrange for transport given i am placed in a super unfortable location when i thought i am sraying next door the staff did not respind. Extremely dissatisfied and in Singapore it calls for a criminal and penal action with hefty fines not sure if Dubai tourism will take a similar call

Disappointed

ملاحظة Tripadvisor 2.0/5

Chris T تقييم TripAdvisor المعتمد

Disappointed! We were group of friends staying in the property and Nishadi in the front staff was rude and unhelpful! She was not even interested to listen and offer us an alternative solution to accommodate our concerns! The kind of attitude shown to us made us feel unwelcome! We stayed a night before at Ibis Al Rigga and our stay was pleasant!

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Unpleasant Service from Nishadhi

ملاحظة Tripadvisor 1.0/5

John C تقييم TripAdvisor المعتمد

Our stay started to go downhill when we were checking-in and attended by the staff, Nishadhi who is very unhelpful and sarcastic with her responses. We shook it off as we have great plans ahead. However, for the following days that we were there, Nishadhi remains to be in rudely manner and very unaccommodating. Been staying at IBIS in different locations. IBIS MOE is not really recommended.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Amazing service

ملاحظة Tripadvisor 5.0/5

Alexis Loren M تقييم TripAdvisor المعتمد

Amazing stay. Thanx to Khaled at the front desk for his amazing and prompt service. Keep up the good work. I will definitely be back because Ibis has been my favourite for years. The chicken and avo burger from in room dining was also very satisfying.

Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 1,362 أراء 9.7/10 الموقع
  • 1,718 أراء 6.8/10 الغرفة
  • 4,334 أراء 9.5/10 الخدمة
  • 44 أراء 5.9/10 إنترنت
  • 854 أراء 8.1/10 مستوى النظافة
  • 391 أراء 9.2/10 المطاعم
  • 383 أراء 8.5/10 الإفطار
  • 334 أراء 8.4/10 شعور

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جميع فنادقنا في دبي

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.