سوفيتل Sofitel سيدني ونتورث 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 7,990 أراء

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الوصف

خدمات الفندق الإضافية

  • يقع في قلب المنطقة المركزية للأعمال في سيدني

  • مبنى ذو أهمية تاريخية

  • عنوان العظمة والأناقة

  • فناء حديقة مركزي فريد من نوعه

  • مساحات للاجتماعات والأحداث تتسع لـ 1100 موفد

الإقامات المتوفرة لدينا

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موقع الفندق

سوفيتل Sofitel سيدني ونتورث

61-101 Phillip Street, 61 101 Phillip Street
2000 سيدني
أستراليا

نظام تحديد المواقع العالمي (GPS):-33.865166, 151.211548

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • خدمة نقل بالحافلة
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

2 وجبات الإفطار

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  7,990 أراء

تقييم TripAdvisor  4.0/5  6,661 أراء

Should have stayed somewhere else

ملاحظة Tripadvisor 1.0/5

Andykhan007 Couples - تقييم TripAdvisor المعتمد

Booked online and was totally aware of refit, however the state of the room and hotel was very tired, if I had known it was going to be this bad I would have stayed somewhere else. 1. Room door sticks and did not close properly 2. Dated and small TV’s 3. Small bathroom only one sink 4. Only two out of the 4 elevators worked 5. Breakfast shocking in small area with too many people very basic food selection 6. No gym and when asked was told to go up the road to Virgin and it was closed also !! Overall really dissatisfying stay and quite frankly a waist of our money when going for a special stay with my wife.

Bonjour Andy, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with the all departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. We are currently undergoing enhancements to our accommodations, restaurants, lift, and public spaces, which we have planned to have completed in the near future. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. This will enable us to explore further options to meet our guests' expectations more effectively in the future. We appreciate you for your time, and it will be our pleasure to welcome you back to a newly renovated Sofitel Sydney Wentworth soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should be stripped off Sofitel status! Multiple disappointments and issues.

ملاحظة Tripadvisor 2.0/5

Wasim S العائلات - تقييم TripAdvisor المعتمد

As an overview, we have stayed at several Sofitel brands hotels around the world and have been impressed, if not anything, then with the hospitality and service this brand is known for. Being an Accor Diamond and Platinum member is an added bonus to get special treatment. Unfortunately, this Sofitel fails in multiple regards . A note that whilst there are refurbishments occurring currently, this does not make up for the issues we experienced. The only positive for us was the pre arrival email communications. Whilst not as prompt and helpful as other Sofitel or luxury hotels, we were reasonably satisfied. Alas, thats where the fun ended… On arrival, the bell desk guy despite being told we were checking in, did not offer to help with our bags, which were multiple and we were lugging them with an infant in our arms. Poor start! On check-in we had a disastrous experience. We did not have an issue with the makeshift reception whilst the refurbishment was happening. Our issue was the poor service. There was just one person assisting a queue of people checking-in. There was no recognition of our Accor platinum status. When asked for an upgrade, there was an instant “we dont have any” response. On being advised there are multiple higher category rooms on the online inventory, we were met with a confused staff. She said upgrades were available but subject to a charge! We advised that a single category upgrade should be complimentary for our status. Response - u dont have any status on our system. We showed our status proof, and then after a wait, were told we could get the suite but we would have to pay for an extra bed, despite our initial booking being for a room with sufficient bedding for the third person. It didnt end here. The checkin lady had no idea about Accor status and Accor Plus difference. She didnt realise that whilst Accor Plus is paid status, a platinum is earnt status. I had to explain only to see her confused more! The staff in general at the hotel did not greet us during our stay. One Nepali guy was an exception. We noticed some discrimination which is unusual in Australia for us. The asian concierge seemed to greet all caucasians, even in front of us, but not us!! We are asians ourselves and have no issue with Asian dtagf, but in a brand like this, staff should be able to understand english, and have fluency enough for others to understand. We faced multiple issues, when contacting reception for baby equipment needs. The hotel itself is quite dated no doubt and a refurbishment is due. Half the lifts dont work and they dont tell you that not all lift call buttons work! The shower is 60’s. The makeshift club lounge was a joke. I did enjoy free access to Virgin active gyms and the hotel should consider offering this to guests even after refurbishing is complete. Overall, a big disappointment. Thanks to the manager for the free rollaway which was appreciated but not enough to cover up for other issues we faced.

Bonjour Mr. Shaikh, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Woth the stay

ملاحظة Tripadvisor 4.0/5

michaelj53 تقييم TripAdvisor المعتمد

This is a very nice hotel, convenient walking distance to the Sydney Harbor and shopping districts. The rooms are comfortable and the staff is very helpful for directions and restaurant suggestions. Pretty affordable for being in the ceter of a city like Sydnet.

Bonjour Michael. Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth. I am very pleased to read you enjoyed staying at the hotel as well as the hotel's location. We do hope we can welcome you back again soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Fantastic location

ملاحظة Tripadvisor 5.0/5

Kathryn J Friends getaway - تقييم TripAdvisor المعتمد

The location is fantastic, so convenient to walk to both circular quay and the city. It’s being renovated but once the renovations are completed it’ll be even better. The staff were all lovely; from the front desk and reception to the cleaning staff. I’ll definitely be staying here again on my next trip to Sydney.

Bonjour Kathryn, We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback. I will share your ratings with the appropriate departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant, if not more, than the previous one. Kind Regards, Alley Prerana Guest Relation & Club Sofitel Luxury Manager

Avoid avoid till renovation complete

ملاحظة Tripadvisor 1.0/5

LovingBali77 تقييم TripAdvisor المعتمد

Avoid it at all costs. Currently E rated premise at best, the hotel has a crowded carpet floor turned lobby, basic breakfast room like an RSL club and “bar”. Service is lacking if not non existent, inclusions are nothing compared to previous

Bonjour Thank you for your review on Trip Advisor. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon. We appreciate you for your time, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alley Prerana Guest Relation & Club Sofitel Luxury Manager

بالاشتراك مع TripAdvisor

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