Sofitel Marrakech Palais Imperial and Spa 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,976 أراء

نضمن لكأفضل سعر
Sofitel Marrakech Palais Imperial and Spa - Image 1
Sofitel Marrakech Palais Imperial and Spa - Image 2
Sofitel Marrakech Palais Imperial and Spa - Image 3
Sofitel Marrakech Palais Imperial and Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

الوصف

خدمات الفندق الإضافية

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

الإقامات المتوفرة لدينا

موقع الفندق

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

نظام تحديد المواقع العالمي (GPS):31.62175, -8.002805

الهاتف
فاكس +212 5244-20505

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,976 أراء

تقييم TripAdvisor  4.5/5  5,406 أراء

Poor value - poor experience

ملاحظة Tripadvisor 1.0/5

bosscolbert تقييم TripAdvisor المعتمد

Somehow, this property does not live up to expectations. Let's make it short - The only bright spot is the breakfast. Excellent and plentiful, that is if you show up before 9am, at which point it becomes a zoo. If you are an Accor All member, you might as well go elsewhere, as there is zero recognition, zero upgrades and zero perks. Being Doamond I was very surprised. The pool restaurant has the worst service of all. Food is overpriced and not good. You have to beg foe someone to take you order. Room service is quite quick. Warning, they charge for coffee pods. Housekeeping is a joke and I had to call five times for a couple of towels until I stepped out and found some on a cart. Our room was not a suite despite being called one. It was a long room ending in a small balcony. Every evening there was a lot of noise from a band playing by the pool or some conference event. Summary - not good at all. Poor value. Crappy "suites". Good breakfast.

Really Poor Service

ملاحظة Tripadvisor 1.0/5

John K تقييم TripAdvisor المعتمد

Public areas well designed and laid out - very photogenic! Staff throughout hotel are unhelpful and lack any interest, charm or in some instances any politeness. This is especially true around the pool or as we call it the 'the ask 3 times area'. On first arrival it is unclear how the pool area works. There are no staff explaining where or how to secure towels or how the poolbar restaurant works. It actually uses a QR code which links you to an unhelpful app which does not always load on the patchy hotel wifi. Most of the pool staff are gathered around in groups of 3 talking to each other and studiously avoiding any eye contact with customers presumably for fear they may have to do something. They are herded by men in blue suits who throw their arms around and achieve nothing other than confusing the already reluctant staff. One day we ate at the pool restaurant. Walked up to table area and stood for several minutes as staff worked around us but did not acknowledge our presence or ask if we wanted a table. Eventually we sat - another 25 mins before anyone came to the table - another 35 mins before our food arrived. You really just have to keep asking if you want any service. On another occasion we ordered some tapas - after an hour we tracked down a waiter and asked when the order might turn up. He checked. That menu not available during the day (not that the QR/website says that) his colleague was new and should not have taken the order - even though no one had bothered to come and tell us the order was not being progressed. The standard of food at the pool bar was average and the menu not that exciting (if only they did tapas at lunch!) Breakfast food choice more impressive and a shout out to the omelette chef - the only smiling staff member we met in a whole week (not joking!). We didn't eat dinner in the hotel firstly as we were not at all sure where this was but we think there was only a buffet option and secondly the lack of service made us look elsewhere - so glad we did. Had super food and service across the road in the Nobu restaurant and sky bar as well as other places. Used the Sofitel spa for a Hamman which was ok but again the service with a smile was lacking and a towel might have been nice. Our room was comfortable and the bed very comfortable. Housekeeping could have consistently topped up tea/coffee etc - some days they did some days not - mystery. All reviews are personal and based on expectation vs delivery. That is the power of a brand - you supposedly know what to expect. We have stayed in several other Sofitel's both in Morocco and in other countries. All are far better than this one. We will not risk another Sofitel. A head office emergency team should be sent to Marrakech to fix the service in this hotel before too many customers realise the issues. It is leaking potential revenue by its terrible service - guests are eating and drinking elsewhere. We spoke to other guests who felt the same as us.

Dear John, I'm sorry to hear about your disappointing experience at the hotel. It sounds like the service fell far short of what you expected, especially given your previous positive experiences with other Sofitel properties. Your feedback about the lack of attention and efficiency from the staff, particularly around the pool area and in the restaurant, is concerning. It's understandable that such experiences can greatly impact your overall satisfaction with your stay. It's unfortunate that the service didn't meet the high standards you anticipated, particularly in a hotel of this caliber. Your detailed account provides valuable insights for both potential guests and the hotel management. Hopefully, your feedback will prompt the necessary improvements to enhance the guest experience for future visitors. It's great to hear that you found alternatives outside the hotel for dining and enjoyed better service there. It's a testament to the quality of options available in Marrakech. Thank you for sharing your experience, and I hope your future travels bring you more enjoyable stays.

Excellent tip Sofitel quality

ملاحظة Tripadvisor 5.0/5

Martin H تقييم TripAdvisor المعتمد

Farah and the Sofitel team made out stay fantastic - the wonderful breakfast and bed are outstanding ! Staff was helpful in arranging the city tour and helped with all details. Enjoy the spa and the great pool - it can be crowded at times. Shoukran Sofitel

Dear guest, Thank you so much for sharing your wonderful experience! It's fantastic to hear that Farah and the rest of the Sofitel team went above and beyond to make your stay memorable. From the exceptional breakfast to the luxurious bed, it sounds like you had a truly indulgent experience. I'm glad to hear that the staff was helpful in arranging your city tour and attended to every detail of your stay. And yes, the spa and pool are definitely highlights - even if they can get a bit busy at times, they're worth it for the relaxation they offer. thank you to you as well for choosing Sofitel!

Superb hotel and service

ملاحظة Tripadvisor 5.0/5

Vukani M تقييم TripAdvisor المعتمد

I love this Hotel ! It’s my second home. In particular the staff in the restaurant at breakfast are ALL so attentive and eager to serve -- Each morning Hicham spoke with us asking about our travel plans for the day and guiding us where possible. This was a great help and he is a true asset to the hotel, he made our stay that extra bit special.

Cher client, That's wonderful to hear! It sounds like Hicham and the rest of the restaurant staff truly go above and beyond to make guests feel welcome and cared for. It's always heartening to find such dedicated individuals who make a stay memorable. Your experience speaks volumes about the quality of service at the hotel. Here's to many more enjoyable stays!

Hotel Sofitel

ملاحظة Tripadvisor 5.0/5

Voyager35874172370 تقييم TripAdvisor المعتمد

The overall experience from the day I walked in through the politeness of the staff, cleanliness of the hotel, tasteful and variety of the food was excellent. I especially want to thank Fatima in the restaurant for her hospitality and attention to detail. I would absolutely recommend this hotel to all that will want to share my same experience.

Dear guest, Thank you so much for sharing your wonderful experience at Hotel Sofitel! It's fantastic to hear that from the moment you walked in, you were greeted with politeness and hospitality. Cleanliness, delicious food, and attentive staff can truly elevate a stay, and it sounds like you had the perfect combination of all three. Fatima's dedication to providing exceptional service in the restaurant clearly left a lasting impression on you. Your recommendation speaks volumes, and we greatly appreciate it. We look forward to welcoming you back for another memorable stay!

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Marrakech

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.