فندق مركيور Mercure باريس غار دو ليون TGV 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 4,341 أراء

فندق مركيور Mercure باريس غار دو ليون TGV - Image 1
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فندق مركيور Mercure باريس غار دو ليون TGV - Image 4

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موقع الفندق

فندق مركيور Mercure باريس غار دو ليون TGV

2 place Louis Armand
75012 باريس
فرنسا

نظام تحديد المواقع العالمي (GPS):48.844779, 2.372532

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  4,341 أراء

تقييم TripAdvisor  3.5/5  2,947 أراء

Really bad experience.

ملاحظة Tripadvisor 2.0/5

michaelhA9219YS المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Really bad experience: Arrived late evening after a long day, have my booking confirmed and expected everything was ok. The hotel reception could not find my booking in the first view, but later the found out that the have cancelled by booking the same day - do to the fact they could get in contact with by travel agency. After ongoing discussion with the receptionist in more than 30 min, I asked for a room if possible - and they confirmed there were plenty of available rooms. Why should we then spent more than 30 min in discussing my booking.

Humiliated!

ملاحظة Tripadvisor 1.0/5

Violeta B العائلات - تقييم TripAdvisor المعتمد

Humiliated! Arrived by mistake at the reception of this hotel at 11:00 pm, raining, along with my 80 year old mother and two heavy suitcases. The guy that served us noticed that we were not at the right hotel, ours was a sister branch - opera bastille 5 minutes walk distance. When we asked him to assist us to order a taxi for us, he laughed at me, insisting it was only a 5 minute walk! But not only that, after ordering the taxi for us, the driver assigned was incredibly rude to us, swearing at us for our suitcases and not assisting two ladies in need. Worse welcome to Paris ever. No empathy or any kind of compassion or generosity left. Utterly disgraceful and humiliating!

Dear Violeta B, We sincerely apologize for the situation you describe. Indeed, this behaviour is not normal. I have shared your review to our Direction and Reception Manager. We are investigating to understand what happened. Regarding the taxi driver however we have no power on it. Once again, we apologize for this situation. I wish you a lovely day, Léa, Community & Quality Manager

Nice hotel once you've found it.

ملاحظة Tripadvisor 5.0/5

NautiusMaximus تقييم TripAdvisor المعتمد

This hotel is all part of the Gare de Lyon, so I naively assumed that once I'd got to the Gare de Lyon, it would be easy to find. Wrong! The Gare de Lyon is enormous, and there are no signs anywhere within the station to tell you where the hotel is. Anyway, after much wandering around at random, I figured it out so you don't have to. The trick is to follow the signs inside the station for "Hall 1". Once you're in Hall 1, then leave the station by the main exit, and you'll find the hotel just outside on the left hand side. Easy when you know how. Once I was there, I had a pleasant experience. Friendly staff, comfortable room, nice breakfast. Really can't think of anything bad to say about it. And of course once you've found it, it is incredibly handy for the Gare de Lyon if you're arriving in or leaving Paris by that route.

Dear NautiusMaximus, We thank you for taking your time to share your feedback with us. Saddly we are not allowed to put any signs in the train station indicating our location. The easy landmark is the Clock Tower as we are next to it. Overall, it seems you had a lovely time with us and that is a pleasure to read. We wish you a lovely day, Léa, Community & Quality Manager

glad to stay in nearest property from the station.

ملاحظة Tripadvisor 5.0/5

saimahmad تقييم TripAdvisor المعتمد

Very Rude Staff, specially at reception. Restaurant Staff was good. Location is too much good. Hotel amenities are good. Just out of station. Breakfast is expensive. 20 Euros per head. clean rooms and toilets you can also do office in this property.

Dear Saimahmad, We thank you for taking your time to share your feedback with us. We hope that overall you had a great stay with us. We do apologize if some of our staff were not so friendly. We wish you a lovely day, Léa, Community & Quality Manager

I keep returning

ملاحظة Tripadvisor 5.0/5

Benjamin H تقييم TripAdvisor المعتمد

I've stayed here many times before. Whenever I consider staying somewhere 'fancier'/ somewhere else in Paris ..I always think, 'what for?' - the Mercure at Gare du Lyon is quiet, has a big comfy bed, its clean and the staff seem pleasant - Parfait !

Dear 887benh, We thank you very much for your lovely review. It is a pleasure to know you enjoy coming and returning in our establishment. We can't wait to have you back ! Have a lovely day, Léa, Community & Quality Manager

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