Mercure Queenstown Resort 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,691 أراء

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Mercure Queenstown Resort - Image 1
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

الوصف

خدمات الفندق الإضافية

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

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موقع الفندق

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

نظام تحديد المواقع العالمي (GPS):-45.038529, 168.638685

الهاتف
فاكس +64 3 442 7354

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,691 أراء

تقييم TripAdvisor  4.0/5  1,909 أراء

Nice view and bar but dated hotel and awful breakfast

ملاحظة Tripadvisor 3.0/5

mp1904 تقييم TripAdvisor المعتمد

Stayed for 4 nights in February and paid extra for a lake view King room. The view from both the bar and the room were absolutely stunning. It was a joy to wake up to that view! The bar selection and staff were great and it was an enjoyable space to spend some time before and after dinner. That is where the positives end unfortunatley. The hotel looks to have been removated on a tight budget. For a premium room the shower was small and had very low pressure. We were hoping to enjoy the leisure facilities in this 'resort' hotel - unfortunatley the outdoor swimming pool was unheated, and even in the summer was too cold, we didn't see anyone using it. One jacczzi was out of action, so guests had to take it in turns to use the functional one. The sauna is located at the other end of the hotel to the pool area, which makes no sense. The achilles heel of the hotel is the breakfast. We knew the hotel is a good walk from the town centre, so we prepaid breakfast for our trip which was an unfortunate mistake for us. This breakfast was the worst breakfast offerring I have ever seen in any hotel. The breakfast room was filthy each day with crumbs and debris all over the tables and carpet. The quality of the hot food, coffee and juice was exremely budget and unpleasant. There was no fruit except for fruit salad and peaches from a tin. No yoghurts. For the four mornings we were there the same inedible scraps of cheese were on display. At least they had some pastries that they had heated up....oh wait!...on our last morning they had none of those either! Overall this hotel was not good value for money and I will not return.

Dear mp1904, Thank you for sharing your detailed feedback following your recent stay at Mercure Queenstown Resort. We appreciate you taking the time to highlight both the positives and areas where we fell short of your expectations. We are thrilled to hear that you enjoyed the stunning views from our bar and your room, as well as the excellent service provided by our staff. However, we sincerely apologise for the shortcomings you experienced during your stay, particularly regarding the condition of the hotel facilities and the breakfast experience. Your comments regarding the dated appearance of the hotel and the challenges with the leisure facilities have been duly noted. We understand the importance of maintaining high standards throughout the property, and we will work diligently to address these concerns and make necessary improvements. Furthermore, we are deeply sorry to hear about your disappointing breakfast experience. Please rest assured that your feedback regarding the quality of the food, cleanliness of the dining area, and variety of offerings has been shared with our food and beverage team for immediate action. This is certainly not reflective of the standard we aim to provide, and we will take steps to ensure such issues are rectified promptly. We value your feedback as it helps us identify areas for improvement, and we are committed to delivering a better experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Title: MercuA Perfect Getaway

ملاحظة Tripadvisor 5.0/5

Neroli S المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Mercure Queenstown Resort offers breathtaking views of Lake Wakatipu and the surrounding mountains, creating an unforgettable backdrop. The friendly staff ensures a warm welcome and attentive service throughout your stay. The restaurant and bar impress with a fantastic selection of local food and wines, while self-catering facilities add convenience. For a memorable getaway in Queenstown, Mercure Queenstown Resort is the perfect choice.

Dear Nerolis, Thank you for choosing Mercure Queenstown Resort for your recent getaway and for sharing your fantastic review on TripAdvisor. We are delighted to hear that you had a perfect stay with us and that you enjoyed the breathtaking views of Lake Wakatipu and the surrounding mountains. Providing our guests with unforgettable experiences is our top priority, and we are thrilled that we were able to achieve this during your visit. It's wonderful to know that you found our staff to be friendly and welcoming, and that you appreciated their attentive service throughout your stay. We take great pride in providing exceptional service to all our guests, and your kind words are truly appreciated. We are also pleased that you enjoyed the fantastic selection of local food and wines offered at our restaurant and bar. Our team works hard to provide a diverse and delicious menu that showcases the best of Queenstown's culinary offerings. Once again, thank you for your glowing review. We look forward to welcoming you back to Mercure Queenstown Resort for another memorable getaway in the future. Best regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Average but reasonable for a 1 or 2 day get away

ملاحظة Tripadvisor 3.0/5

mikew85 Solo travel - تقييم TripAdvisor المعتمد

Just out of the town, but a 30 minute walk into town, which is lovely with the views, the walk back is a little tough as it’s uphill. Good parking but I would imagine it can get exceptionally busy in the busy months. The hotel reception area was clean and modern, gorgeous views of the lake, a definite must if your staying here Rooms were clean tidy, and on the whole were nice, but you can see from the carpet that it does need a modernisation, the windows were still single glazed, so glade I’m not here in the winter months. Shower had a good flow of water but no pressure, beds were comfy. For the $$, you really are paying for the fact this place is in Queenstown, would expect more modern facilities for the price. Because you are out of town, there is not much around, so for food and drinks, it’s either the hotel or the walk, bus or drive into town. But if your want to visit Queenstown, its not a bad place to park yourself for a night or two, the views are stunning.

Dear mikew85, Thank you for sharing your feedback regarding your recent stay at Mercure Queenstown Resort. We appreciate you taking the time to provide detailed insights into your experience. We are delighted to hear that you enjoyed the stunning views of the lake from our hotel reception area and found the rooms to be clean and tidy. Your comments regarding the comfort of the beds are also greatly appreciated. We are also glad to hear that you found our parking facilities convenient. However, we apologize for any inconvenience you experienced with the uphill walk back to the hotel and the lack of modern facilities in the rooms. We understand the importance of providing updated amenities to ensure our guests have a comfortable stay, and we will take your feedback into consideration for future improvements and while our location is uphill, we find that our position here in Fernhill affords us some of the most beautiful views in Queenstown. Regarding your comments on the shower pressure and single-glazed windows, please know that we will address these issues to enhance the overall guest experience. Thank you for choosing to stay with us during your visit to Queenstown, and we hope to have the opportunity to welcome you back in the future. If you have any further feedback or if there is anything we can do to improve your experience, please feel free to reach out to us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Fantastic views but old and tired hotel

ملاحظة Tripadvisor 3.0/5

Explorer32869977450 تقييم TripAdvisor المعتمد

The views from the lake view rooms are amazing, but the entire hotel could really do with a massive refurbishment. The corridors are old and smelly, the elevators are dingy, and the rooms, while clean, feel ancient. There are no modern amenities (USB ports, universal power sockets, light controls by the bed, etc). The lighting is also very harsh, old, bright white tube lighting - not what you want in a hotel room. The shower is also tiny and the bath towels provided are sized for small children, not adults. All the staff we interacted with were very pleasant and went out of their way to help, but unfortunately for $500+ per night, I can't recommend this hotel.

Dear Explorer32869977450, Thank you for taking the time to share your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you enjoyed the fantastic views from our lake view rooms and that our staff provided pleasant and helpful service throughout your stay. Your kind words regarding our team members are greatly appreciated, and we will be sure to pass on your compliments to them. However, we regret to learn that your overall experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities and the amenities provided in the room. We take all guest feedback seriously, and your comments regarding the need for a refurbishment, modern amenities, and improved lighting have been duly noted. Rest assured, we will review these aspects carefully to identify areas for improvement. Your feedback regarding the size of the shower and bath towels has also been noted, and we apologize for any discomfort this may have caused during your stay. We understand your concerns regarding the value for money, and we apologize for any disappointment caused. Please know that we regularly review our pricing to ensure it reflects the quality and services we offer. Once again, we appreciate your feedback as it helps us to identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Lovely hotel overlooking lake.

ملاحظة Tripadvisor 5.0/5

JillDV8 تقييم TripAdvisor المعتمد

We arrived a little early and found we had been upgraded. Our huge room overlooked the lake - the view was stunning. The staff were very helpful and friendly. The room was clean and very comfortable. The location was excellent - only a few minute's drive from the centre of town.

Dear JillDV8, Thank you for taking the time to leave such a lovely review of your recent stay at Mercure Queenstown Resort. We are thrilled to hear that you had a wonderful experience and that you enjoyed the stunning view of the lake from your upgraded room. It's fantastic to know that our staff provided you with helpful and friendly service, and we are delighted that you found your room to be clean and comfortable. Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are glad that we could exceed your expectations in these aspects. We appreciate your positive feedback regarding our location, which offers easy access to the center of town while providing a peaceful retreat overlooking the lake. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Queenstown

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.