نوفوتيل Novotel سيدني برايتون بيتش 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 500 أراء

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نوفوتيل Novotel سيدني برايتون بيتش - Image 1
نوفوتيل Novotel سيدني برايتون بيتش - Image 2
نوفوتيل Novotel سيدني برايتون بيتش - Image 3
نوفوتيل Novotel سيدني برايتون بيتش - Image 4
Cnr Grand Pde and Princess St, 2216 سيدني, أستراليا

الوصف

خدمات الفندق الإضافية

  • تحتوي جميع غرفنا الفسيحة على شرفات

  • توفر غالبية الغرف إطلالات خلابة على الشاطئ

  • مطعم تم افتتاحه حديثًا ويقدم بوفيه إفطار رائع

  • عدد كبير من الأجنحة مع أحواض استحمام وإطلالات شاملة على الخليج

  • موقع مركزي على بُعد 14 كم فقط من منطقة الأعمال المركزية بسيدني و10 دقائق بالسيارة من المطار

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موقع الفندق

نوفوتيل Novotel سيدني برايتون بيتش

Cnr Grand Pde and Princess St
2216 سيدني
أستراليا

نظام تحديد المواقع العالمي (GPS):-33.960121, 151.156433

الهاتف
فاكس +61 2 9556 5119

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Restaurant

A signature buffet breakfast served 7 days a week.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  500 أراء

تقييم TripAdvisor  3.5/5  2,379 أراء

Families not welcome

ملاحظة Tripadvisor 1.0/5

Janet M تقييم TripAdvisor المعتمد

It was disappointing to see children/teenagers being treated unfairly over Easter by not being allowed to use a warm pool and instead the warm indoor pool was left unoccupied whilst guests who weren't 18 had to swim in a cold pool where even the outdoor spa wasn't heated. Alternatively they could sit in their rooms feeling disappointed as in the past they always had access to the indoor pool. Age doesn't determine responsibility. Management were only interested in making excuses. Parents also didn't enjoy the indoor pool as they needed to supervise their children around the outdoor pool. No winners!

Dear Janet, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. I also wanted to thank you for bringing this to my attention personally at the gym and acknowledging the information available on the booking platform is current, transparent and accurate advising our guests Indoor pool is adults only being a Gym facility. We hope you will give us the opportunity to better serve you in the near future. As always, thanks for your loyalty. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

DO BETTER

ملاحظة Tripadvisor 1.0/5

Kim Khong H Solo travel - تقييم TripAdvisor المعتمد

Our stay at this hotel was mediocre. We are rating this place 3 stars. The buffet food was great and the place was stunning. Those are the main things that gave the 3 stars. The pool was a big let down for our family though. Although it t was beautiful, it wasn’t heated at all. The pool that was heated was an indoor pool , which was reserved for adults. My kids weren’t able to enjoy a nice, warm swim because the water was freezing. Do you want your guests to freeze it to death? I don’t think so. So, to anyone who is planning to bring their kids here, please don’t or they are going to freeze to death because of the stupid policy that only allows adults into the heated pool. Do better Novotel. We wouldn’t stay here again until if it weren’t for the cold pool. Thanks for reading.

Dear Kim Khong H, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. I also wanted to thank you for bringing this to my attention personally at the gym and acknowledging the information available on the booking platform is current, transparent and accurate advising our guests Indoor pool is adults only being a Gym facility. I will certainly pass on your compliments to our Restaurant team and rest of the hotel team about the place being stunning after refurbishments. We hope you will give us the opportunity to better serve you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Room 929

ملاحظة Tripadvisor 1.0/5

expectantcustomer Solo travel - تقييم TripAdvisor المعتمد

A joke. I have just flown 23 hours over 11 hours of timezone difference. I booked this hotel for 2 days of getting over some of the jetlag. Which means sleeping at rather unusual times. So quiet.....is ESSENTIAL. WHAT HAVE I GOT? Power hammers drilling through concrete and vibrating the whole structure of the building. Sleep.....yes when they stop drilling. Not when I want it. I told them this at check in. I just got a sorry.

Dear Expectantcustomer, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Please be advised that transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, welcome letters are sent prior to arrival by way of gentle reminder. Would you be kind enough to contact me so I can further investigation your experience with us and the standard of customer service you received? We welcome guests feedback and we endeavor to mitigate any issues raised during your stay. I look forward to hearing from you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach h1656-gr@accor.com 02 9556 5111

Not the best service, construction noise, confused reception staff

ملاحظة Tripadvisor 2.0/5

ROD G تقييم TripAdvisor المعتمد

Where do I begin, overpriced parking, staff confused about booking breakfast - booked us in when we did not want and then when we did ask to be booked in, they did not, construction noise starting at 7.10am when the notice given says 8am, (the manager said should have been 9am) renovations going on for last 18 months, charged food to our room when we were not in the hotel at the time, arguing with Manager when checking out about the overcharging - he was aggressive and could not believe that these were not our charges - luckily I paid with my debit card for all the times we ate at the hotel, so I had all my receipts and had to show him these, went down to me telling him to check his CCTV in the car park that would show us leaving at 8am (when the charge was at 8.30am that day) - I have never experienced being charged in this way (may have something to do with no proof needed of room number when ordering - so anyone can just say any room number when ordering!) - we paid for extra hours on checkout day till 4pm - construction noise started again at 7.30am - so I sent an email to duty manager (who replied and said she would pass it on to the duty manager for that day), when checking out, I told the manager that I was still waiting for his reply to my noise complaint from 7.30am, he says to me that he only started at 3pm - no apology, just dismissed (to the prior manager's credit - re the noise the day before, she gave us 3 free days parking) - no acknowledgement for water being cutoff for 4-5 hours on the Tuesday being the 1st working day after Easter - they sent a notice on the day water was cut calling it an emergency that was planned for between 11am and 3 pm that just happens to be between checkout and check in times - I expect this was planned, expecting that the water would be back on at 3pm, my daughter used the toilet only to find no water at around 3.30pm - contacted manager, she said should be on - assured me she was informed it was on, then discovered our room phone was faulty, so she sent maintenance who fixed it (someone had turned the ringer off) - only thing, the guy she sent stank of alcohol (it was by then 4.30pm on the Tuesday after Easter Monday - so he must have had a big weekend and maybe some at lunch) - i told manager at checkout on 3 April (the aggressive one) - that we won't be back - he showed no reaction (so did not care)- this was our 2nd stay at this hotel - as we last stayed Easter 2023 - definitely avoid - on the good side, the hotel cleaners are friendly and the breakfast is good and the room we stayed in while very nice, had no drawers for packing away clothes - we stayed 5 days 29/3/24 to 3/4/24

Dear 172Rodg, I hope this response finds you well. Thank you kindly for taking the time to deliver us with this insight from your recent stay at Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Your comments and thoughts are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Furthermore, Would you be kind enough to reach out to me to further discuss your recent stay as I wasn’t able to identify your reservation? We appreciate you sharing your concerns and hope that you will give us the opportunity to better host your accommodation needs in the near future. I look forward to speaking with you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com 02 9556 5111

Unacceptable Noise..

ملاحظة Tripadvisor 1.0/5

Carole J تقييم TripAdvisor المعتمد

Booked for Family Reunion, with family flying in from overseas & interstate. Very loud Jack Hammer noise and vibration going all day Thursday and Friday. Totally unacceptable.. Ruined our stay.. Not Told that hotel was under "MAJOR WORK" when booked.

Dear Carole, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. I agree there are times when guest are unable to see the renovation information easily on 3rd party websites, and you would agree we do not control where and how much information gets placed. However transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, we do endeavour to email such critical information to our valued guests prior to arrival. We apologise for the noise & we hope to welcome you once again in the near future to experience everything the Novotel Sydney Brighton Beach has to offer. If you would like to further discuss your stay, please feel free to contact me 9556 5111. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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