Novotel Melbourne on Collins 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 5,611 أراء

نضمن لكأفضل سعر
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

الوصف

خدمات الفندق الإضافية

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

نظام تحديد المواقع العالمي (GPS):-37.815963, 144.964961

الهاتف
فاكس +61 3 9667 5805

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  5,611 أراء

تقييم TripAdvisor  4.0/5  5,242 أراء

Average Hotel

ملاحظة Tripadvisor 3.0/5

DoDanDan تقييم TripAdvisor المعتمد

I had an experience at Novotel Melbourne 270 Collins Street and I'd like to share my feedback about this hotel. Firstly, I found that the hotel is a bit dated compared to some other hotels in Melbourne. The overall feel is that the interior and facilities could use some updating to meet modern standards. Another issue I encountered was the check-in process being quite time-consuming. It seems that this process was not well-organized and efficient. The front desk staff also seemed unprepared for guests arriving, making the check-in process slower than necessary. Another regrettable point is that I faced an issue with payment. The staff charged my credit card twice, which required me to sort out this issue after checking out. This incident caused some inconvenience, and I hope the hotel will have a more accurate payment system to avoid such occurrences in the future. The afternoon reception and duty staff may require additional training to enhance their skills and efficiency. This could include training in customer service, check-in procedures, problem-solving, and payment processing. Providing targeted training can help improve their performance and ensure smoother operations during peak hours. By investing in training and development, the hotel can elevate the overall guest experience and address any issues encountered during check-in or other interactions with guests. Overall, Novotel Melbourne 270 Collins Street is a conveniently located hotel with potential but needs improvement in updating its physical facilities and refining operational procedures to enhance the guest experience. I hope that this feedback will be used to enhance the hotel's service quality in the future.

Er, SORRY!

ملاحظة Tripadvisor 1.0/5

melissaaX713TD تقييم TripAdvisor المعتمد

I arrived and checked in after midnight. The receptionist took an age to check me in, her communication consisting of whispers at her computer screen, despite my pleas to speak up. I could neither hear nor understand a word she said. Anyway, up I went to Room 708, and the keycard didn't work. So back down to reception I went, and a senior, more sturdy receptionist re-issued my key. Back up to 708 I went. Sure enough, the keycard worked this time: in I went, switched on the lights, and there were people in the bed! Back down to Reception I dashed, calling out loudly that there were PEOPLE in that room, and that I won't be able to un-see what I just saw! (It was pretty graphic.) Old Mate on the desk put the blame on ME for not reading the room number "728" correctly, then took some photos and then somewhat desperately re-isuued my room and key. (The girl's scribbly writing definitely said "708" and not "728". Novotel's mistake, not mine.) Although I told my story to the Duty Manager the next day, there was no word of apology or empathy. I was charged heftily for one very tasteless breakfast. She could've deleted that. Sooo - safety and privacy are very weak at that Novotel on busy weekends. I didn't sleep a wink during my 3-night stay there, and I've had nightmares since then, of people breaking in to my home and bedroom while I slept. Worth mentioning that Melbourne's hotels were FULL of rev-heads that weekend because of the Grand Prix. I paid over twice what I usually pay at that hotel for the privilege of "what-an-experience". I've stayed there maybe 20 times in the last 25 years or so. Never again.

Dear Melissa, Thank you for your feedback of your recent stay. We are truly sorry to hear about the unfortunate incident you experienced upon arrival and the subsequent confusion of your allocated room number. Regarding your comments on the breakfast, we always aim to delight our guests with a variety of tasteful options, and we are disappointed to hear that we did not meet your expectations. We also recognize the importance of a peaceful stay, and we regret to hear that you experienced disturbances during your visit. Please know this is not indicative of the high standards we hold ourselves to at our hotel. We appreciate your loyalty over the years, and it is disappointing to hear that this stay has impacted your perception of our establishment. Our team values your patronage and would welcome the opportunity to restore your confidence in us. We do hope to be able to welcome you back. Best wishes, Andrew Maynard, General Manager

Meh and avoid the breakfast!

ملاحظة Tripadvisor 3.0/5

AndrewB3362 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Room was fine, just quite dated broken tiles in the bathroom, noisey AC etc. basic 3* in quality. Breakfast at the hotel is to be avoided at all costs it was an insipid buffet. Location is good, won’t stay again as plenty of nicer options for the same price.

Dear Andrew, Thank you for taking the time to provide your feedback. We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. However, we are sorry to hear that the bathroom wasn't to your liking; we have noted your concerns and will be sure to take them into consideration. We do hope to welcome you back for an improved experience. Best wishes, Andrew Maynard, General Manager

Andrew

ملاحظة Tripadvisor 5.0/5

andrewT266TA Couples - تقييم TripAdvisor المعتمد

Absolutely an A-1 hotel in every way, cannot fault it. We only had a breakfast as far as food goes but we were given what we ordered exactly right. A pleasing feature is the area near the checkout where you can sit and relax while having a drink

Dear Andrew, Thank you very much for this kind review. We're thrilled to hear you found our hotel to be top-notch in every aspect and that your breakfast experience met your expectations. It's wonderful to know that the seating area near the checkout provided a relaxing spot for you to unwind. Our team strives to deliver the best experience and it's rewarding to see such positive feedback. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

All good except the pool

ملاحظة Tripadvisor 4.0/5

Robyn F تقييم TripAdvisor المعتمد

We’ve stayed here before and for price/value is good. Natalia who served us for dinner in the restaurant was brilliant with the kids. One issue was the cleanliness of the pool. After a day in the city the kids were eager to swim and at 2:30 pm the pool was murky and they came out after their short swim itching. Obviously it gets lots of use in January but…

Dear Guest, Please accept our thanks for your review. We're delighted to hear that you found our hotel to offer good value and that our special offers contributed to a pleasant stay. It's wonderful to know that Natalia made a positive impression with her excellent service at dinner, especially with the children. Regarding your concerns about the pool, while we ensure daily maintenance for optimal cleanliness, we regret that it did not meet your expectations on this occasion. Rest assured, we are dedicated to providing a clean and enjoyable pool environment for all our guests. We would love to have you return for another pleasant stay. Best regards, Andrew Maynard, General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 2,364 أراء 9.2/10 الموقع
  • 3,098 أراء 6.2/10 الغرفة
  • 2,907 أراء 7.7/10 الخدمة
  • 68 أراء 3.3/10 إنترنت
  • 1,051 أراء 6.2/10 مستوى النظافة
  • 789 أراء 7.9/10 الإفطار
  • 277 أراء 7.7/10 مشروبات

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Melbourne

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.