Mercure Hotel Tilburg Centrum 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,676 أراء

Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, Netherlands

الوصف

فندق ALLSAFE معتمد

خدمات الفندق الإضافية

  • Efteling Partner Hotel

  • At the heart of the city center

  • Several Family Rooms

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover

موقع الفندق

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

نظام تحديد المواقع العالمي (GPS):51.557116, 5.090865

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,676 أراء

تقييم TripAdvisor  4.0/5  880 أراء

Office Managers lies and discriminate !

ملاحظة Tripadvisor 1.0/5

Beeris-Baillod تقييم TripAdvisor المعتمد

Last year just after Carnaval my wife wanted to experience ones the carnaval, is just that I need to have my medical cannabis and therefor asked for a room with a balcony ... this was not possible as it was more the one that comes first will get it! So I said that this is medical and like a blind dog that this a reason to give the balcony room and as nothing is down I am first.... as my wife wanted last week bit more certainty that we get the room.... of witch was said they will do anything to make it possible.... now 3 days before we drove of we got a mail from the office manager that she did so much but was not able to give us the balcony! .... but now comes as this was promised for a group that comes every year!! So it's possible if you are Dutch can reserve the balcony but foreigners like us not.... and if she know this all year... why was we never told by other staff? We highly believe she gets paid without the hotel knowing so some can have reservations privilege !! What she offert was that I can go and leave my wife at the room and go and have my medical cannabis on a court yard you would not even leave your dog...no view nothing! as the group has 4 balcony she did not even wanted to look if they can share a balcony together so we also has ours! And it was right away NO .... As we travel a lot and this is the first time you can't book for a balcony and is it to the good mood of the Staff where they put you to sleep.....as not even a room with a window that can open can be guarantied !! The office manager gave us 2 hour to think.... as she left at 15.00 as my wife is a doctor and she had still patients to deal with, we did not got anything back !! We feel so discriminated and unwanted !!

Dear Mr. Eric B, Thank you for reaching out to us via Tripadvisor. First and foremost, we deeply regret that you felt discriminated and unwanted in our hotel in Tilburg. That was never our intention. As explained, we have a limited number of rooms with balconies. Requesting a room with a balcony is not a guarantee, as we cannot promise this in advance. My colleague was in the process of assigning rooms for the carnival weekend and found that several guests wanted a balcony room. Choices had to be made. The choice did not fall on your reservation but was based on who had booked first. She chose a group that returns annually. They had made a reservation for carnival 2024 after already having one for carnival 2023. It is not the case that the room was reserved for these guests or that they received preferential treatment. My colleague informed you about this via email, and then there was a telephone conversation. She offered a solution so that you could still take your medication. The solution offered was for you to use our covered smoking area, which is only accessible to hotel guests. Unfortunately, this solution proved inadequate, and the subsequent contact was perceived as unpleasant by both my colleague and myself. We deeply regret that emotions ran so high and that there is so much dissatisfaction towards my colleague and the hotel. For this, we once again offer our sincere apologies. Cancellation was not our initial intention, but after several contact moments where the communication was also perceived as unpleasant from our side, this seemed the best option. Kind regards, Mandy Princen Hotelmanager

Perfect choice for Efteling

ملاحظة Tripadvisor 5.0/5

Jazz C العائلات - تقييم TripAdvisor المعتمد

I booked the Efteling package for 3 adults and it was the perfect choice. The hotel is walking distance from the stations and easy to find. Rooms are comfortable and clean - my daughter was delighted to find our bathroom had a bath (not all rooms do). Breakfast was included and consisted of a broad selection of items, and was very good. We ate dinner in the hotel the first evening, which was pleasant though the menu was limited. But there are several restaurants nearby, catering to a variety of tastes and budgets. After eating elsewhere on the second evening, we returned to the hotel and had a quiet drink in the bar. I don't know how busy the hotel gets at other times, but we had a quiet, relaxing stay and were very content with the whole experience. There was some noise from the street late at night but it didn't last long. All staff members were friendly and helpful.

Dear Guest, Thank you for taking the time to share your review. We're thrilled to hear that our proximity to the stations and attractions like Efteling added convenience to your stay, and that you found comfort in our clean rooms. It is wonderful to know that our breakfast selection started your day on the right note. We acknowledge your comment regarding the street noise and wish to clarify that, while we do have double glazing to minimize disturbance, we are always looking for ways to enhance our guests' experience. We are pleased that our staff made a positive impression and that you enjoyed a relaxing evening in our bar. We look forward to welcoming you back on a future occasion. Best regards, Kaoutar Happel, Customer Service

Centrally located, good staff

ملاحظة Tripadvisor 5.0/5

WaltEP Couples - تقييم TripAdvisor المعتمد

This is a nice clean property located in the heart of Tilburg. Getting around the city on foot from the hotel is simple. The staff at the hotel is warm and friendly, and are always ready to help. The rooms are clean and quiet - at least mine was as it was on the opposite side of the hotel from the street. The parking ramp isn't much to look at, but at least it's quiet. The breakfast was nice, with several hot and cold options. All in all, it was a nice hotel and offered good value.

Dear Guest, Thank you for your kind review. We are delighted to hear that you found our location convenient and appreciated the cleanliness of our property. Our staff takes great pride in providing warm and friendly service, and we are glad that you felt well taken care of during your stay. We understand that the parking ramp may not be the most visually appealing, but we are glad that it provided a quiet and accessible parking option for you. As for the breakfast, we are pleased to know that you enjoyed the variety of hot and cold options available. We also appreciate your feedback on the rooms quietness, and we are happy that you had a comfortable stay. We hope to see you again in the future. Best regards, Kaoutar Happel, Customer Service

Good centrally located hotel

ملاحظة Tripadvisor 5.0/5

alsty217 تقييم TripAdvisor المعتمد

I was planning a visit to the Efteling theme park and was recommended this hotel by a friend. I stayed here for three nights using the Efteling Arrangement which included breakfast and two days park tickets. The hotel itself is centrally located in Tilburg with close access to the train and bus station, and there are lots of bars and restaurants nearby. We drove here and used the ajoining car park which was secure (gated) and had direct access to the hotel. The staff here were all friendly and courteous, and the hotel itself was modern, clean and well presented. We had breakfast every day which was a well appointed buffet including a small cooked selection, pastries, meats and cheeses and fruit, plus juice, tea and coffee. I would recommend this hotel to friends and would return here again.

Dear Alsty, Thank your for leaving a review after your stay at Mercure. We are happy to hear that the Efteling Arrangement was to your liking. We will make sure your kind words reach our staff as we are sure it will serve as great motivation to keep the standard high. We are looking forward to your next visit! With kind regards, Bram Rekveld Customerservice

Basic but comfortable

ملاحظة Tripadvisor 3.0/5

arethebest تقييم TripAdvisor المعتمد

The hotel is well situated just off the scruffy main square and only a 10 minute walk from the rail station, the rooms are basic but comfortable not 4 star, pleasant staff, nice bar area. We didn't have any food however it looked nice

Dear Arethebest, We want to thank you for taking the time to write a review after your stay at Mercure hotel Tilburg. We are glad to hear that the location, staff and bar were up to you standard. We offer different sizes of rooms, do not hesitate to ask one of our employees to inform you while booking, they will be happy to help! We are sorry that the room that you booked this time felt as basic. We hope to welcome you again in the future, as we will do out best to provide an even better experience. With kind regards, Bram Rekveld Customerservice

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 1,080 أراء 9.1/10 الموقع
  • 1,373 أراء 6.6/10 الغرفة
  • 1,031 أراء 8.4/10 الخدمة
  • 22 أراء 7.1/10 إنترنت
  • 644 أراء 8.2/10 الإفطار
  • 538 أراء 6.7/10 مستوى النظافة
  • 269 أراء 3.2/10 القيمة مقابل المال

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Tilburg