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FAQ on the program
I. About the Accorhotels.com affiliation programme
1. What is Accorhotels.com affiliation?
2. Why choose the Accorhotels.com programme?
3. Who can join this affiliation programme?
4. How much does membership cost?
5. How do I register?
6. What is Commission Junction?
7. I am a foreign site, how can I register?
8. What responsibilities do I have as a partner?
9. I want to leave the programme, how do I go about it?
10. Can I take part in other programmes?
11. Multiple applications
II. Earnings and payment
1. What are the payment terms?
2. What payment method is used?
3. What is a confirmed sale?
4. Who can I contact in the event of a problem with payment or any other dispute regarding the commissions?
5. What is compensation?
6. Who handles bookings and cancellations?
7. What is the expiry period for the Accorhotels cookie?
III. The setting up of the graphical items (links, search engines, banners, etc.)

1. What promotional tools are made available to members of the programme?
2. How can I create links?
3. How many graphic elements can I display?
4. How often can I update my links?
5. How can I repair the "broken" links from my web site?
6. Can I create links to several sites?
7. How often does Accor modify its graphical elements?
IV. Accor promotional and advertising tools
1. What obligations relating to advertising are there? (Purchase of key words,
sponsored links, etc.)
2. Can I be affiliated with Accorhotels.com and also provide my own booking system
for Accor hotels?
3. Can I use a white label?
4. Can I do direct e-mail advertising with Accorhotels?
V. My personal account:
1. How do I access my account?
2. How can I change the bank details?
3. How can I recover my password / How do I change my password?
4. Can I add URL addresses to my account?
5. How can I get help?
VI. Reports
1. Can I monitor and check the indicators of my transactions and performances?
2. How can Accorhotels.com establish that a booking (of a bed night) has come via my site?
3. How often can I generate reports?
4. Are my reports updated when I move on to a different rate of commission?
5. How can I cancel my involvement in the Accorhotels.com affiliation programme?
VII. Legal and tax issues

1. Do I have to sign a contract to become an Accorhotels.com partner?
2. Do I have to declare the earnings I receive as part of the Accorhotels.com affiliation programme to the tax authorities?
3. Can I include the name Accorhotels.com in any press releases and sales documentation produced by my company?
VIII. Useful information
1. What are the payment terms?
2. What is compensation?
3. What promotional tools are made available to members of the programme?
4. How can I create links?
5. How can I get help?

I. About the Accorhotels.com affiliation programme

1. What is Accorhotels.com affiliation?

The Accorhotels.com affiliation programme, thanks to our graphics boutique (links, banners, etc.), enables you to set up links to our hotel sites. For each sale that is made via your Web site, you receive
a payment. The remuneration per booking varies depending on the brand that is chosen by your visitor.
In order to serve you even better, the Accorhotels.com affiliation has a partnership with Commission Junction, the American leader in the management and optimisation of on-line marketing activities. This highly trustworthy third party will enable you to manage your Accorhotels.com affiliation and to follow up your earnings.

For more on the remuneration
2. Why choose the Accorhotels.com programme?

Thanks to Accorhotels.com, you provide the best in hotel services to your visitors:
- 4,000 hotels in over 90 countries, where web users can make secure on-line booking. Accorhotels.com takes charge of the whole on-line booking process.
- A range of highly popular brands with something for every budget: Lucien Barrière, Sofitel, Novotel, Mercure, Ibis, Suitehotel.

Our programme enables you to run your site as you see fit. You can choose from a wide array of brands, illustrations and links, to select those which are best suited to your target visitors.

We help you to make your site more attractive:
- By promoting an offer that complements your own.
- By benefiting from the reputation of the Accor group and the variety of the offer (from budget to luxury).
- And thanks to a team dedicated to optimising your earnings.

Last of all, the programme is totally free and you are not committing yourself to any given duration or a production minimum.
3. Who can join this affiliation programme?

We would like every site to be able to promote Accorhotels.com. However, Accorhotels.com reserves the right to refuse certain sites. Travel agencies as well as companies with an IATA code cannot be accepted.
In particular, although the following list is not exhaustive, Accor shall refuse sites which directly or indirectly:

- contain images or text that is violent, racist, libellous or is an incitement to any form of extremism or discrimination.
- offer content that is pornographic, erotic, religious, political or similar,
- do not comply with the legislation in force and with the rights of third parties.
- or which in any other way are liable to cause harm to the brand image of Accor or its sales policy.
4. How much does membership cost?

All the tools and creations used to promote the Accor range are made available to you free of charge.
Our affiliation programme requires no investment on your part. You will not be asked for any entrance fee or registration charge, and you will gain free and direct access to our tools (links, banners, search engines etc.).
5. How do I register?

It is extremely simple to sign up to the Accorhotels.com affiliation programme. All you have to do is go to our "Register now" section and follow the instructions.
When you are registering, you will have to read and accept the Conditions of Use of our programme and the Commission Junction service.
Once your registration is complete, you will receive an e-mail with your login and password in order to have immediate access to the programme.
Within 4 working days, you will receive confirmation of your registration, if it has been accepted.

Join now
6. What is Commission Junction?

In order to serve you even better, the Accorhotels.com affiliation programme benefits from the services of Commission Junction, the American leader in the management and optimisation of on-line marketing activities. Most of the major Internet players in United States have a partnership with Commission Junction.
The Commission Junction platform is a space for communication between you and Accorhotels.com. It is here that you will find all the Accorhotels.com links and graphic tools, as well as all the information needed for running your site. As soon as you are registered with our Accorhotels.com programme, you will have access to a secure personal area on Commission Junction which you can use to manage your affiliation and monitor your performance and earnings.
The access to this communication space and the creation of your personal account are completely free of charge, and you are under no obligations.
For further information, www.cj.com.
7. I am a foreign site, how can I register?

The Accorhotels.com affiliation programme accepts applications from worlwide sites. The registration system is the same, regardless of the origin. When you register, we will simply ask you the origin of your site so that we can serve you in the appropriate language.
8. What responsibilities do I have as a partner?

As a member of the Accorhotels affiliation programme, you will represent the Accor brand and you will be the guarantor of the brand on your own site. You will therefore have to:
- Ensure that Accorhotels.com is well situated on your site, with regular updates…
- Ensure that all the Accorhotels.com links that you propose on your site are valid and relevant.
- Create relevant links to Accorhotels.com in order to maximise your earnings.
- Ensure that the creations Accor introduces and the links it chooses to desactivate are all updated.
9. I want to leave the programme, how do I go about it?

If for whatever reason you wish to leave the affiliation programme, all you need to do is to cease to use the Accorhotels.com links and to inform us by e-mail so that we can deactivate your account and settle the outstanding sums we owe you for the month that has elapsed.
10. Can I take part in other programmes?

Yes, as a member of the Accorhotels.com programme, you can be a partner of other affiliation programmes at the same time.
11. Multiple applications

If you have several Internet sites, you can group them all together on the same account, which will allow you to add the various performances together and thereby access a better level of remuneration.
You can add a site to your membership account yourself. In order to do so, simply go to the section: "Account" and then the sub-section: "Web site settings", then click on Add a new Web Site and fill out the form you find there.

II. Earnings and payment

1. What are the payment terms?

The commissions are paid at the end of each month when their aggregate value has reached $25, before tax, for the financial period in question, and when Commission Junction has been paid for the services it has performed on behalf of the Affiliation Programme. If the total sum of commissions payable to the Member has not reached this sum, it will automatically be carried over to the following month.
2. What payment method is used?

Payment will be made directly to the Member by means of bank transfer to his bank account or check. Once your registration with the Accorhotels.com affiliation programme has been confirmed, you will be able to use your secure personal Commission Junction to enter all the information on your bank account and in particular the name and your account number of the bank branch which handles it and the account number.
3. What is a confirmed sale?

This is the term used to describe a person who books a hotel using Accorhotels.com, via the specific URL designated by Accorhotels.com, and who actually uses this booking.
4. Who can I contact in the event of a problem with payment or any other dispute regarding the commissions?

If you encounter a problem in the payment of your commissions, do not hesitate to e-mail our team of sales advisors.
5. What is compensation?

Accorhotels.com offers the following compensation rates.

For each net bed night generated from your site, you will receive:
6% of the turnover on bed nights in Lucien Barrière, Sofitel, Novotel, Mercure or Suitehotel hotels
3% of the turnover on bed nights in an Ibis hotel.

N.B.: the payment becomes payable once the customer has begun his stay ("net bed night"). Remember that there is likely to be a difference between the date of the booking and the date of the actual stay.
6. Who handles bookings and cancellations?

The Accorhotels.com site handles the on-line booking of hotel rooms for all the Accor brands (Sofitel, Novotel, etc.) and provides real-time information on room availability. Web users can use the Internet to cancel bookings they have made, in accordance with the general terms and conditions of sale that are set out on the website.
7. What is the expiry period for the Accorhotels cookie?

The cookie remains valid for 30 days. This 30-day cookie means that you benefit even when your web user visits our site later: if a visitor accesses our site directly and makes his purchase 30 days AFTER having clicked on a link from your site, you will be paid the commission that corresponds to the purchase made.

III. The setting up of the graphical items (links, search engines, banners, etc.)

1. What promotional tools are made available to members of the programme?

There are many different promotional tools available: search engines, banners, text links, logos and link generators. For all these graphic elements, you need to connect to Commission Junction and then click on Get JavaScript/Get HTML,Your affiliation platform identity will already be built into all the creations. We have made a wide range of links available, to ensure that all your needs are met. If you are hesitating, or need some advice, .
2. How can I create links?

In the list of graphical elements you have access to a set of links that point towards available towns and countries.
If you wish to generate links towards a country, a town or a region, a link generator is available in the graphical elements section. All you need to do then is to fill out your membership code, and the link that is generated is automatically tagged with your identity. Then you just need to copy the HTML code from the Get JavaScript/Get HTML window and paste it in your site. Any modification to the HTML code could affect the way the transactions that come from your site are monitored. This would mean that we would be unable to monitor the generated traffic with precision.
3. How many graphic elements can I display?

You can place as many graphic elements on your site as you wish, there is no upper limit.
4. How often can I update my links?

There are numerous criteria for choice. We are constantly developing new graphic creations and hypertext links that enable you to respond to the particular interests of your visitors. In addition, hotels are always being added to the Accor network.
5. How can I repair the "broken" links from my web site?

The reports that are available on Commission Junction (Invalid Links Generating Traffic) will enable you to spot any broken links. You can quite easily take the necessary measures, once they have been detected.
6. Can I create links to several sites?

Yes, you can integrate links to several sites. In order to do so, you need to add the various sites to the Commission Junction platform beforehand, using the method described above. Once the sites have been accepted, you can paste the HTML codes into the various graphical elements.
7. How often does Accor modify its graphical elements?

Accor regularly develops new graphic creations and links in order to promote the special offers that are currently available and to enable you to increase your earnings. You will be informed of these modifications by e-mail.

IV. Accor promotional and advertising tools

1. What obligations relating to advertising are there? (Purchase of key words, sponsored links, etc.)

Throughout the duration of the partnership, the partner undertakes to:
- Not buy any keywords that contain the name of Accor or one of its brands, even if spelt differently, from any search engine or referencing service provider (e.g.: Google, Yahoo, etc.)
- Not to set up sponsored links with one or several sites owned by Accor
- For all advertising carried out by means of e-mail, the partner undertakes to abide by articles 20, 21 and 22 of law No. 2004-575 of 21 June 2004 (the law relative to consumer trust in the digital economy) that provide that the issuer of a message and the subject of said message shall be clearly identified.
2. Can I be affiliated with Accorhotels.com and also provide my own booking system for Accor hotels?

We cannot trace offline sales (freephone, fax, booking engine that is specific to the site, etc.). None of the bed nights that are generated other than via the Internet give rise to a commission. It is for this reason that we do not wish to combine an Accorhotels.com affiliation with an offline booking system.
3. Can I use a white label?

No, Accorhotels.com does not use white labelling, because Accorhotels.com guarantees a quality service and fully secure transactions.
4. Can I do direct e-mail advertising with Accorhotels?

Yes, of course. You can use all of the creations (mini-engines, banners, logos, etc.) that are available on the Commission Junction affiliation platform. However, the texts and positioning of our offers must ABSOLUTELY be verified by our services before your batch e-mail is sent out.
.

V. My personal account:

1. How do I access my account?

To access your personal account, you need to have registered with Commission Junction beforehand. If you are not registered, you can do so on this page.

If you are already registered, you identify yourself on the page http://www.cj.com, using your login and your password. You are then taken to your member's area. In the "Account" Info section, you will find all the information about your registration (personal data, bank details, etc.)
.
2. How can I change the bank details?

To change your bank details, you need to go into the "Account" section, and into the sub-section entitled Payment Information. You will find yourself in a secure area where you can make all the changes to your banking information that you need to.
3. How can I recover my password / How do I change my password?

If you have lost your password, all you have to do is go to the Commission Junction (www.cj.com) click the Login Help link on www.cj.com, and complete the given instructions to recover your username or password. Simply follow the instructions on the screen.
4. Can I add URL addresses to my account?

Yes, you can add as many new URL addresses to the same account as you wish. By adding all the sites to the same account, you will see all of the commissions that have been generated in a single visit.
5. How can I get help?

If you want to , nothing could be simpler. giving as many details as possible on your request or the technical problems you have encountered.

VI. Reports

1. Can I monitor and check the indicators of my transactions and performances?

Yes. Commission Junction has a number of report functions that enable you to see how your site is performing. These are the advantages of the performance report generation functions that are available on the Commission Junction platform:

- Real time web-based monitoring;
- Real time access to the indicators: number of print-outs, number of clicks and potential customers, sales, click rate, earnings per click, etc.
- weekly check of sales.
- detailed reports that can be sorted and customised;
- trend reports and analyses;
- campaign analysis and optimisation;
- downloading and recording of daily, monthly or customised reports in various formats (Excel or CSV, for example);
- performance indicators for each banner and for the whole of a campaign;
- possibility of monitoring the campaigns being carried out over a number of Web sites.
2. How can Accorhotels.com establish that a booking (of a bed night) has com e via my site?

When a visitor clicks on an Accorhotels banner or link that is available in the Commission Junction interface, a cookie is placed on his computer. This cookie, which remains valid for 30 days, contains a code that can determine which site the visitor used before being redirected to Accorhotels.com. You will therefore receive a commission for any bed night that is used and which was booked from your site within the 30 days prior to the first visit made by the customer to Accorhotels.com, providing that in the meantime he has not clicked on a link on another website and/or he has not deleted the cookies from his computer.
3. How often can I generate reports?

You can generate reports covering various periods, using the Commission Junction interface.
4. Are my reports updated when I move on to a different rate of commission?

At the end of the month in question, your commissions are modified accordingly (note that the updating of your monthly earnings in the reports does not appear immediately).
5. How can I cancel my involvement in the Accorhotels.com affiliation programme?

You can terminate your account via the Commission Junction site: www.cj.com.

VII. Legal and tax issues

1. Do I have to sign a contract to become an Accorhotels.com partner?

Yes. To become a member of the scheme, you must accept and abide by the Accorhotels.com guidelines
2. Do I have to declare the earnings I receive as part of the Accorhotels.com affiliation programme to the tax authorities?

Yes. You must declare all your income to the tax authorities. In any instance, it is always a good idea to seek the advice of legal counsel or of the relevant administrative service to find out exactly what the rules are that apply to your particular situation, in particular if your affiliate activity grows fast and/or it is or becomes your main business.
3. Can I include the name Accorhotels.com in any press releases and sales documentation produced by my company?

No. You may only use the Accorhotels.com name or logo, or those of any of its brands, with the prior consent of Accorhotels. For further information, contact, .

VIII. Useful information

1. What are the payment terms?

The commissions are paid at the end of each month when their aggregate value has reached $25, before tax, for the financial period in question, and when Commission Junction has been paid for the services it has performed on behalf of the Affiliation Programme. If the total sum of commissions payable to the Member has not reached this sum, it will automatically be carried over to the following month.
2. What is compensation?

Accorhotels.com offers the following compensation rates.

For each net bed night generated from your site, you will receive:
6% of the turnover on bed nights in Lucien Barrière, Sofitel, Novotel, Mercure or Suitehotel hotels
3% of the turnover on bed nights in an Ibis hotel.

N.B.: the payment becomes payable once the customer has begun his stay ("net bed night"). Remember that there is likely to be a difference between the date of the booking and the date of the actual stay.
3. What promotional tools are made available to members of the programme?

There are many different promotional tools available: search engines, banners, text links, logos and link generators. For all these graphic elements, you need to connect to Commission Junction and then click on Get JavaScript/Get HTML,Your affiliation platform identity will already be built into all the creations. We have made a wide range of links available, to ensure that all your needs are met. If you are hesitating, or need some advice, .
4. How can I create links?

In the list of graphical elements you have access to a set of links that point towards available towns and countries.
If you wish to generate links towards a country, a town or a region, a link generator is available in the graphical elements section. All you need to do then is to fill out your membership code, and the link that is generated is automatically tagged with your identity. Then you just need to copy the HTML code from the Get JavaScript/Get HTML window and paste it in your site. Any modification to the HTML code could affect the way the transactions that come from your site are monitored. This would mean that we would be unable to monitor the generated traffic with precision.
5. How can I get help?

If you want to contact us, nothing could be simpler. , giving as many details as possible on your request or the technical problems you have encountered.