Mercure Antibes Sophia Antipolis Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,205 reviews

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Mercure Antibes Sophia Antipolis Hotel - Image 1
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Mercure Antibes Sophia Antipolis Hotel - Image 3
Mercure Antibes Sophia Antipolis Hotel - Image 4
Rue Albert Caquot, 06560 VALBONNE, France

Description

Hotel extras

  • An ideal setting to relax

  • Heated swimming pool and 2 hectares of parkland to relax in

  • In Sophia Antipolis Park, 20 mins from Antibes and Juan-les-Pins beaches

  • 5 seminar rooms

  • Enclosed free parking

Our accommodation(s)

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Hotel location

Mercure Antibes Sophia Antipolis Hotel

Rue Albert Caquot
06560 VALBONNE
France

GPS:43.62087, 7.05584

Telephone
Fax +33 4 92 96 05 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HillSide - Brasserie Maison

Welcome to our cozy, refined HillSide restaurant, Brasserie Maison. Our chef Ljubo Stanojevic offers modern, regional cuisine based on fresh and seasonal produce, like our famous Brasserie Maison salad.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,205 reviews

TripAdvisor Rating  4.0/5  681 reviews

Loved our stay at this property..exactly the kind we were looking for.

Customer review rating 4.5/5

Rashmi Couples - Confirmed reviews ALL

We were here for 3 nights and our experience at this property was very satisfactory. It is a no frill, very confortable, with all the basic ameneties you would wish for. The room is spacious, cozy, clean and comfortable. The staff is very helpful. The parking space is huge and share the shared facility of the EV charging is very convenient. It is not to close to major tourist locations - which helps this property to stay away from crowd and noise; and yet not to far feok the major destinations like Cannes, Antibes, St. Tropez, Manoco. It was very convenient to reach this property at any time of the day, with no traffic troubles on the way. Carrefour is just a couple of miles away just in case you need anything at your disposal. We prefer quiet, comfortable, clean, laid back, yet convenient stay and this was exactly that. We would like to recommend this property if you share similar interest.

Dear RASHMI A., Thank you for taking the time to share your experience. We are thrilled to hear that you had a very satisfactory stay with us. We appreciate your feedback regarding our location. Thank you for recommending our property to others who seek a quiet, comfortable, and convenient stay. We hope to have the pleasure of welcoming you back for another enjoyable experience. Best regards, Nassim Quality Ambassador Mercure Antibes Sophia Antipolis

Locked out

Customer review rating 1.0/5

Clare Business - Confirmed reviews ALL

I was locked out of the property late at night. I didn't have a code for the gate and no-one was answering the phone or the entry bell for 15 mins. It was very dark and the only way we finally got in was when someone walked from the hotel into the car park and we shouted for their attention. They went back in and found someone to let us in. When we finally got in the staff apologized but didn't seem to take the issue seriously. There was loud music and we were offered a drink when what we really needed was a toilet and bed! When I checked in, no-one pointed out that the gates would be locked after a certain time or to take note of the code. And not having anyone answering the bell for so long is inexcusable.

Dear CLARE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We normally write on every key holder the gate code, I don't understand why it was not on yours but i am sorry about that. We will also add a phone at reception because when you call at the gate the phone rings at reception but if we are already on line it doesn't inform us. we need to modify that because we don't want to leave our guest outside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Axelle Room division manager

3 Star not 4 star hotel - the website is not a true representation at all

TripAdvisor rating 2.0/5

KittyG943 TripAdvisor review

So firstly the good stuff, good carpark, nice reception area, quiet room, fresh water on each floor. Now where to start. This hotel is not 4 star. The items listed on the website are not in the rooms. There are No fridges, No coffee makers, No slippers, No safe and only one single chair in the rooms. There are also No drawers to put stuff in either and the TV does Not work. The staff are not very helpful either and if you complain you are ignored or told it is your fault. We were told we had not booked a four star room... I actually had to leave the hotel two days early due to not having certain amenities which meant I could not store my vital medicines properly once the hot weather came. It was hard. The pool was closed (no warning) and we were not advised we had access to the sister hotel one. The meals were ordered incorrectly and we gave up complaining (eg one of our sons ordered fries and was given mashed potato and the child dessert was charged as extra instead of included). We queried this and it was sorted but it was another thing. I have stayed in so many Mercures and Accor branded hotels over the years and this was the most disappointing. It is a shame as with a few tweaks and some staff training it is not difficult to sort these issues - one simple way would be to update the website and the amenities shown and also list as a 3 not 4 star hotel which is an accurate representation.

very bad experience

Customer review rating 0.5/5

Mathieu Families - Confirmed reviews ALL

no comårehension over the situation, staff without a mandate, unable to take evident decision

Dear MATHIEU C., Thank you for taking the time to tell us about your experience at the Mercure Antibes Sophia Antipolis Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Indeed you were sent to our hotel by the municipality, following bad weather and unfortunately we tried to do the best given the unprecedented situation for us, but we had no support for your rooms, nor information concerning you and we needed guarantee. We do indeed have procedures to follow and I understand that you have not understood our approach and I am sorry. I remain at your disposal if necessary and I wish you a good day. Sincerely, Axelle Lopez Room division manager

Really good hotel, with some small improvements

Customer review rating 4.0/5

Victor Business - Confirmed reviews ALL

Really nice hotel, very good rooms and a nice location, however, please consider the following improvements. Pillows: The pillows are really bad, would expect better for such an hotel Breakfast: scrambled eggs are extremely fluffy, often only one coffee machine

Dear VICTOR W., Thank you for your feedback, and we're glad to hear that you enjoyed your overall stay with us. Your suggestions are valuable to us as we continuously strive to enhance our guests' experience. We'll definitely take into account your comments regarding the pillows and breakfast offerings to ensure we meet the expectations of our guests. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best regards, Nassim Quality Ambassador Mercure Antibes Sophia Antipolis

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