Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,809 reviews

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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,809 reviews

TripAdvisor Rating  4.5/5  219 reviews

Certificate of excellence 2023

Customer review rating 5.0/5

Alexandra Business - Confirmed reviews ALL

Amazingly comfortable stay, great location!

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation and Duty Manager

was surprised to have a problem with hotel wifi, I never had a problem here before

Customer review rating 2.5/5

Reg Business - Confirmed reviews ALL

I checked in at around 13.00 on Friday, was given room 404, the English language tv channels BBC 1 and BBC 2 didn't work, the technician came and couldn't get them to work and said they didn't work in neighbouring rooms either, this was surprising because they have worked on my previous stays, hopefully they will work next time, I expect these tv channels are still available in Belgium and Brussels. wifi in room 404 was terrible, had problems to even check my emails, connecting to an online meeting was impossible, I started to hear drilling noises from hotel refurbishment so decided to go to my work office and work there until after 18.00. intermittent drilling noises continued on Saturday morning, Sunday morning and Sunday afternoon, reception staff said they were refurbishing a meeting room, wifi continued to be terrible so they moved me to another room 302 where thankfully it worked better, technician and reception staff confirmed there are wifi problems in certain parts of the hotel, I left early on Monday morning, I did not really enjoy my stay and did not wish to stay any longer in the hotel

Dear Dr H., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my deepest apologies for the difficulty you encountered with our wireless network during your last stay with us. Our Management is working on resolving our Wi-Fi issue as soon as possible so that our guests may enjoy a comfortable stay with us. It was a pleasure to be able to offer you a qualitative wireless connection in the second room. However, we present our sincerest apologies for the inconvenience caused. Regarding channels BBC 1 and BBC 2, I have contacted our Maintenance Manager to inform him about the issue you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence for your next stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation and Duty Manager

Pleasant stay in Sofitel Brussels Europe

Customer review rating 4.0/5

Alexander S. Families - Confirmed reviews ALL

The hotel is well located. All standards are at Sofitel level. Nothing to complain.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive your very nice comment " Pleasant stay in Sofitel Brussels Europe". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest relation & Duty Manager

Excellent Stay

Customer review rating 5.0/5

Jose C. F. Couples - Confirmed reviews ALL

Our stay and experience at Sofitel Brussels was great for the following reasons: -Great location, as it is not in the busiest part of Brussels but is well connected to everything -loved the bed, amenities and cleanliness -Delicious breakfast -VERY nice staff. Jimmy was very joyful and everyone very attentive to the guests.

Dear Mr Almagro, On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Sophie Contardi Guest Relation & Duty Manager

Had a good stay

Customer review rating 4.0/5

Shane Couples - Confirmed reviews ALL

Easy to get to the metro/bus stop. Most of the staffs are friendly. The room is nice.

Dear Mr Y., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please be assured that as a Platinum member of Accor, you have been upgraded to a very nice Luxury room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Contardi Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 384 reviews 8.9/10 Location
  • 740 reviews 8.5/10 Room
  • 907 reviews 8.9/10 Service
  • 24 reviews 3.1/10 WiFi
  • 295 reviews 9/10 Breakfast
  • 200 reviews 9.3/10 Cleanliness
  • 70 reviews 8.6/10 Bar
  • 6 reviews 3.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.