Contact our Loyalty Card services
Whether or not you are a frequent traveller, whether you travel on your own, as a couple or with your family, in your own country or abroad, you should find out more about our loyalty programmes you can even request information on line ! If you already have a Loyalty Card, but want to ask us a question or let us have your comments, please complete the following fields
(* Mandatory fields)
1. Enter your contact details
Name*
First Name*
E-mail*
Address
Postal Code
City
Country
2. Enter your loyalty card information
Card number and brand*
 
3. Select the subject of your message from the following list*
Subject of message
Your message
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The answer to your question may be contained in our help page. Please do not hesitate to try it.
Information collected is collected and used by Accor to process your request. It will not be disclosed to any third party without your consent. In case of incident, your file will receive special handling. In application of the French law of 6 January 1978 relative to information technology, computer files and freedom, you have the right to access and to modify your personal information.
To exercise this right, please apply to : Accor — Marketing Relationnel & Internet — Immeuble Odyssey — 110 av de France — 75210 Paris Cedex 13, France.
For more information on the French "Information Technology and Freedom" law, you may visit the CNIL website.