Raffles Shenzhen

Customer review rating (ALL Rating) 5.0/5 40 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  40 reviews

TripAdvisor Rating  5.0/5  1,863 reviews

Well located, Good Stay, excellent service for room.

Customer review rating 5.0/5

Hisa L. Business - Confirmed reviews ALL

Overall had a excellent stay. The moment i step out of taxi. The concierge team had given a warm welcome and had offer to help with my bags. They had also given clear direction on how to get to the front desk to check in. When I get to front desk. SHOUT OUT to Crystal for giving me a warm welcome. Crystal had offer to help me check in and ask its there any special requested regarding to the room. Had a detail introduction to the hotel and suggest where I should go while I stay at Ruffles. Crystal had suggest bubble bath during turn down service. Which I absolutely needed that day. Thank you Crystal! Great customer service!

Excellent 5-star hotel which deserves at least 1 more to show the state-of-the art service

TripAdvisor rating 5.0/5

PlatinumForeverDUS Business - TripAdvisor review

Excellent service - starting from personal pick-up at the ground floor until you leaving the hotel on the last day of your stay. Great facilities including but not limited to breakfast restaurant, Japanese restaurant, gym and meeting rooms.

Dear PlatinumForeverDUS, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

Customer review rating 5.0/5

T. Business - Confirmed reviews ALL

exeptional staff. kindness profesionalism and availabiliyy

Dear Farouk T., Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognising their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future! Sincerely, Samuel Wong General Manager Raffles Shenzhen

Unforgettable experience

TripAdvisor rating 5.0/5

J604OYeddiec Solo travel - TripAdvisor review

Good location and service as well as nice view and interior design. Especial thanks to Max in fitness center who gave me professional advice and answered many questions outside his job area. Unforgettable experience and will revisit in the future.

Dear J604OYeddiec, Thank you very much for sharing your thoughts with fellow travellers here on TripAdvisor. It is exciting to learn of your beyond expectations experience during your stay at Raffles Shenzhen. I would like to express my gratitude for giving us some rather positive from our location to our team service. J604OYeddiec, once again, thank you for complimenting and recommending Raffles to other travellers who are planning to visit us. Lastly, should you wish to return to The Best Address – Raffles Shenzhen, my team and I will be beyond pleased to assist in handling any arrangements you may have. Sincerely, Samuel Wong General Manager Raffles Shenzhen

Opulence in a polarising location

TripAdvisor rating 4.0/5

Bryan L Friends getaway - TripAdvisor review

The Raffles offers 168 enormous rooms and public areas opulently furnished, with vast expanses of marble, chandeliers and decorative objects between levels 33 - 45 of the 72-storey One Shenzhen Bay tower. Not one for minimalists! I describe the location as "polarising" as it is either very convenient if you need to be in this part of a sprawling city like Shenzhen, or very far from the city centre of Futian. Aside from a rather lacklustre mall named "Dreams On 3019" opposite the hotel, there does not appear to be much else in the immediate vicinity - I spent quite a lot of $$ and time catching taxis and Didis to other parts of the city. The nearest metro station is approx 15 minutes' walk away - not a palatable option in the summer heat. In the distance, Hong Kong is visible, and for those commuting between HK and Shenzhen, the Raffles is perfectly positioned beside the bridge that connects the 2 cities. Upon arriving around lunchtime, I was surprised at the absence of a doorman or indeed any staff to assist with luggage or even offer a welcome, though there appeared to be several staff standing inside the entrance hall to check visitors' health QR codes. I was directed to level 34, where the reception desks are situated for a seated check-in. Whilst they seemed friendly enough, staff did not offer any welcome, but merely directed me to be seated, and no attempt was made to engage in any conversation during the entire registration process. The Technogym-equipped gym and 25-metre pool were outstanding - both offering breathtaking bay panoramas, situated on level 33. In the late afternoon, when the pool was busy, I would suggest that management arrange for more frequent inspection and cleaning of the changing-room, which, during my visit, was an absolute mess - soiled towels and slippers scattered everywhere, with wet patches on the floor. My room, a standard city-view, was extremely spacious, with 2 superbly comfortable queen-sized beds dressed in silky linens, high ceilings, silent and cold AC, and with a view of the city and partially of the bay. Free and fast Wi-fi, a reasonably-stocked complimentary mini-bar (replenished daily), spacious and well-equipped walk-in closet/dressing room and marble bathroom made for a very comfortable stay. I particularly appreciated that the entire room was not carpeted, with most of the flooring being of herringbone-laid wood, with area rugs under and around the beds. Sound insulation seemed adequate. The breakfast was a disappointment, and a key factor which prevented me from awarding this hotel a 5-star rating. Considering the prices charged by the Raffles, and its top-end positioning, I expected a more extensive selection and higher quality. Further, on all 3 mornings of my stay, many dishes, especially the cold cuts, were not replenished, and the absence of smoked salmon was a glaring omission at a luxury hotel. Croissants, which usually reflect a quality pasty kitchen, tasted stale. The only 2 items which I enjoyed were freshly-cooked eggs (from a chef's station) and a juice bar. My overall impression was deep dissatisfaction. The hotel offers several other dining outlets, including a flagship Chinese restaurant on the 70th floor, which I did not have the opportunity to try. Overall, a comfortable stay with some key areas for improvement. However, considering the high prices charged by the Raffles, I would consider alternatives such as the nearby Andaz, if I had to be in this area.

Dear Bryan L, I would like to express my gratitude to you on sharing your feedback on your stay at Raffles Shenzhen with fellow travellers here on TripAdvisor. First of all, I am glad that you had appreciated the hotel’s location, location, and service of our staff. Nevertheless, I am most saddened to hear of your less than expectations experience of breakfast. Please rest assured that here at Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in this area immediately. Again, thank you for your patronage. My team and I are looking forward to welcoming you back to The Best Address – Raffles Shenzhen again in not so distant future. Yours sincerely, Samuel Wong General Manager Raffles Shenzhen

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Other web-users rate our hotel

  • 424 reviews 9.3/10 Location
  • 960 reviews 9.1/10 Room
  • 1,524 reviews 8.8/10 Service
  • 9 reviews 6.7/10 WiFi
  • 508 reviews 9.7/10 Vibe
  • 379 reviews 8.9/10 Amenities
  • 278 reviews 7.6/10 Breakfast
  • 196 reviews 9/10 Cleanliness

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