Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 10,115 reviews

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Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport, 2022 AUCKLAND, New Zealand

Description

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

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Hotel location

Novotel Auckland Airport

Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Telephone
Fax +64 9 257 7222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

THIRTEEN50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  10,115 reviews

TripAdvisor Rating  4.5/5  5,530 reviews

Certificate of excellence 2023

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Lack of power points near the bed to charge devices & the bath/ shower is a struggle to get in if you don’t see the step Also no information in the room in regards to the restaurant downstairs

Dear Guest, Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with the relevant staff to ensure our guests comfort is paramount. We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Well located. Very comfortable bed.

Customer review rating 4.0/5

Neil Couples - Confirmed reviews ALL

As above

Dear Neil, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

A convenient, well located hotel for a last minute stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

This was a lovely clean, welcoming room in a very conveniently located hotel for a last-minute stay. Great breakfast options and friendly staff.

Dear Emily, Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Perfect location Auckland Airport stay

Customer review rating 4.5/5

Karen G. Solo - Confirmed reviews ALL

I’ve stayed many times at the Novotel Auckland Airport, sooooooooo convenient, walk out the terminal and 1 minute later in hotel. Had a great view this time of the airport planes which was good to watch. Spacious room and prob the best hotel bed I’ve ever stayed in. So comfy.

Dear Karen, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Staff lacking ethical values

Customer review rating 1.0/5

Adriana F. Solo - Confirmed reviews ALL

Although the room was nice and comfortable, the staff's attitude was quite disheartening and disappointing. I returned to NZ after a long 27h flight back from Europe and was extremely tired, therefore I forgot my charger in the room and realised that after a few hours after I came back home. Despite my phone and email tryings to ask the staff to help me recover it, as it wouldn't have been anywhere else, as I used it there last time and came home afterwards; one of the receptionists was rude in her tone over the phone and after trying to email another staff member to ask for help in recovering my charger, eventually they've told me they couldn't find it. Obviously someone took it after I checked out. It was very stressful for me on top of me being exhausted. I never expected this from one of the toppest hotels in Auckland. So that's why, I feel cheated on and disappointed in their services along with their ethical principles and values. Not to mention poor customer service. I've been emailing them for the past 2 weeks trying to sort out my accommodation while being overseas, and good thing I thought of starting early because their response was always taking at least 2-3 days! This is unacceptable for such a reputation.

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Other web-users rate our hotel

  • 3,183 reviews 9.2/10 Location
  • 4,696 reviews 8.7/10 Room
  • 4,646 reviews 8.1/10 Service
  • 55 reviews 8/10 WiFi
  • 2,207 reviews 8.6/10 Comfort
  • 2,153 reviews 5.8/10 Food
  • 1,173 reviews 9.1/10 Cleanliness
  • 903 reviews 4/10 Value

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