Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,913 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,913 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Comfortable rooms and great breakfast. Open parking is convenient. Service was good and responsive. In terms of location, it is a tad away as it's a 15min walk from nearest metro station so a 30min walk everytime you go back and forth from the city.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is always a pleasure to hear from our Accor Live Limitless loyalty members, and we are delighted that you enjoyed your experience at Mercure Amsterdam City. Your recommendation is greatly valued and serves as a testament to the dedication of our team in providing exceptional service. We take pride in the cleanliness of our facilities and are glad that this contributed positively to your stay. Our commitment to comfort is reflected in your appreciation of our rooms, and it's wonderful to know our breakfast selections started your day on a high note. The convenience of our parking facilities is indeed one of the many aspects our guests find beneficial during their stay. However, we have noted your comment on our location. Two metro stations are a 7 minute walk away and bring you to the city-center within 15 minutes. We hope that the serene riverside setting and the easy access to public transport compensate for the distance to the city's hustle and bustle. Our prime location next to the river offers a peaceful retreat after a day of exploration in Amsterdam.Your compliments regarding our service are truly encouraging for our team, and we thank you for acknowledging their efforts to make your stay comfortable and responsive. At Mercure Amsterdam City, we strive to create a memorable experience for each of our guests, and it's a joy to know we have achieved this with you. The entire team looks forward to welcoming you back. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good location and good stay

Customer review rating 4.5/5

Mohamed E. Families - Confirmed reviews ALL

Good stay

Dear Mohamed, Thank you for taking the time to review your stay. It's delightful to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that your experience at Mercure Amsterdam City met your expectations. We are particularly proud of our commitment to cleanliness and sustainability, and it's rewarding to see such high ratings from you in these areas. Your recommendation of our hotel to others is the highest compliment we could receive, and we are thrilled that our location contributed positively to your visit. We believe that our setting by the river offers both convenience and a serene backdrop for our guests' stays. As we continue to strive for excellence in hospitality, your endorsement of our loyalty programme is greatly appreciated. Our team takes pride in offering a seamless and enjoyable experience, and your feedback motivates us to maintain these standards. Thank you once more for your positive comments, and we can't wait to welcome you back to enjoy all the comforts of Mercure Amsterdam City. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dirty room

Customer review rating 3.0/5

Rita D. V. Business - Confirmed reviews ALL

Overall good experience, but the room was not well cleaned, also the bed sheets were stained with blood

Dear Rita, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that your overall experience with us was a positive one. This is always our most fundamental goal. However, we deeply regret to hear about the cleanliness issues you encountered. Please be assured, we uphold the highest standards of cleanliness and hygiene, as the safety and comfort of our guests are of utmost importance to us. We regret any oversight in this regard and will reinforce our housekeeping protocols to ensure that our high standards are consistently met. We also want to extend our sincerest apologies for the condition of the bed sheets. This is certainly not reflective of the meticulous care we aim to provide. We appreciate you bringing this to our attention, and we will address this with our team to prevent such occurrences in the future. Lastly, we are glad that despite the issues mentioned, you found the overall experience to be noteworthy. It is our hope that the positive aspects of your stay will encourage you to return, giving us the opportunity to provide you with the exceptional service and stay that so many of our guests have grown fond of. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Can do better

Customer review rating 2.0/5

Rw Families - Confirmed reviews ALL

Amenities and location are fine, I am however expecting better housekeeping services and maintenance. We are a family of 4 staying 2 nights in there. On the first day I found we are shorting one pair of slippers so was intending to call the frontdesk for help. The phone has no wire attached - it's a display. I grabbed the phone with me to the frontdesk to report the wire issue, was told that would be fixed on the next day. On the second day I found there was a blood stain on the duvet, and we were sure it's not ours as we have no wound at all. Being horrified as I had slept one night with that unknown stain, I wanted to call the frontdesk for help but again the phone still had no wire. Eventually I had to walk to the reception again, for them to send a housekeeper changing the duvet cover. The experience was certainly unpleasant. I felt tired keep walking to the frontdesk, and wonder is that purely my bad luck.

Dear Guests, Thank you for taking the time to review your visit. We are glad you found our amenities and location to be satisfactory. These aspects of our hotel are indeed designed to provide a comfortable and convenient experience for all our guests. However, we were disheartened to hear about the issues you faced with housekeeping and the maintenance of your room. Please rest assured, we aim to maintain the highest standards of cleanliness and guest satisfaction, as reflected in our daily housekeeping service and the use of quality bedding products. We regret that your experience did not meet these expectations. We also want to assure you that our front desk is staffed around the clock to address any concerns, and while we are saddened to learn of the inconvenience caused by the phone in your room, our team is always on hand to assist with any immediate needs. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Many small problems…

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

4/4 days one of the 2 traning machines was out order. The gym is a joke for a hotel of that size! 3/4 days the bathroom was dirty, on the arrival day there was pubic hair everywhere… disgusting 2/4 my pyjama was put on the floor by the cleaning time…. Pffff 1/4 the bathroom was soaking wet and looked if someone had taken a bath inside-proposal from the front desk: we can send someone tomorrow 1/4 there where no towels in the hotel room. When I came bed my bed was full of towels. Maybe a solution in between would better …

Dear Guest, Thank you for taking the time to share your review. We regret to hear that your experience with the housekeeping service and the state of cleanliness did not meet the high standards we strive for. Our team is committed to providing a clean and comfortable environment, and we sincerely apologize for any discomfort caused. Rest assured, we have a rigorous daily housekeeping protocol in place, although we are sorry to hear that it seemed to have fallen short during your stay. Regarding your comments on our fitness room, we appreciate your feedback and apologize for any inconvenience the equipment maintenance may have caused. Our fitness room is designed to provide guests with a convenient space to exercise while away from home. We are also disheartened to learn about the condition of the bathroom upon your arrival and the issues with the towels. Guest comfort and satisfaction are paramount to us, and we regret that we were not able to resolve these matters to your satisfaction immediately. Once again, we thank you for your comments, and we truly regret any inconvenience you have experienced. We all hope that we have the pleasure of welcoming you back for an improved stay. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,583 reviews 7.2/10 Location
  • 2,324 reviews 7.4/10 Room
  • 2,087 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,066 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 480 reviews 5/10 Food
  • 459 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.